How can the Skill Level and Skill Number in a "list agent" command be retrieved using the System Management Service (SMS) web service?
I can retrieve them in a "display agent" command, but I can see in the logs that those fields aren't send when you execute the "list agent" command.
Is it possible to retrieve them in the list command or must I make a loop executing the display of all the agents returned in the "list agentt"?

Thank you.

The 'list agent' command should return the SN and SL fields. In my lab I just get the SN and SL tags and that's it. The display command works fine. The ID of the fields in CM is the same for both display and list so they should return either way. I will have to open a ticket with development, because there is nothing I have been able to do to the class on the AES to get this to return properly.

Yes, the ID fields are the same in the list agent and in the display agent. But looking in the log files I could see that in the list command both fields aren't sent.

ID Fields:
SN 8fdeff01 60 4 SN Skill Number
SL ce2dff01 60 2 SL Skill Level (1-16),


ossicm.log:

Performing SSH_read
Dec 17 10:22:27 AES63LAB01 saw-cm[27687]: 377 bytes received: clist agent-loginId f0fa1ff00 0fa3ff00 0fadff00 ca3bff00 8001ff00 f8007ff00 0fa4ff00 0fabff00 0faeff00 fb2fff00 f6601ff00 0fb3ff00 7003ff00 0fa8ff00 0facff00 f6008ff00 7200ff00 7201ff00 7202ff00 7203ff00 f7205ff00 ce2eff00 4e21ff00 6002ff00 6003ff00 f7204ff00 d11000 agente vdi unstaffed 1 1 d n n dn n n dstation system system system system dsystem skill-level n y dn t
Dec 17 10:22:27 AES63LAB01 saw-cm[27687]: 4/6[localhost.localdomain:59229:aessms]=>5/5 inbound: Writing to socket
Dec 17 10:22:27 AES63LAB01 saw-cm[27687]: 377 bytes sent: clist agent-loginId f0fa1ff00 0fa3ff00 0fadff00 ca3bff00 8001ff00 f8007ff00 0fa4ff00 0fabff00 0faeff00 fb2fff00 f6601ff00 0fb3ff00 7003ff00 0fa8ff00 0facff00 f6008ff00 7200ff00 7201ff00 7202ff00 7203ff00 f7205ff00 ce2eff00 4e21ff00 6002ff00 6003ff00 f7204ff00 d11000 agente vdi unstaffed 1 1 d n n dn n n dstation system system system system dsystem skill-level n y dn t
Dec 17 10:22:27 AES63LAB01 saw-cm[27687]: 4/6[localhost.localdomain:59229:aessms]=>5/5 inbound: Receiving Data
Dec 17 10:22:27 AES63LAB01 saw-cm[27687]: inbound socket close detected
Dec 17 10:22:27 AES63LAB01 saw-cm[27687]: 4/0[:0:aessms]=>5/5 inbound: Socket closed.