Please login or register to access secure site features.

Note: By continuing to use DevConnect Program Services you agree to our latest Registered Member Terms.

Sign in using DevConnect ID

Forgot password?

Trouble logging in?

Submit a ticket for Registration Support.

I have an SSO ID

?
sign in

Don't have a DevConnect or SSO ID ?

Create a DevConnect account or join the program.

register now
^
Forum Index » Avaya Breeze » Can the EDP intercept a call when the called party disconnects to transfer the caller to a VDN?   XML
 
Author Message
MarcoVillase├▒or


[Avatar]

Joined: 03/03/2014 16:28:42
Messages: 2
Offline

We are looking to automatically tranfer a call to a selected destination once the called party disconnects.

Is there an event for this in the EDP. If so, could this be programed using the Engagement Designer Snap-in?

Example use case: A customer calls and the call reaches an agent, when the call is resolved the agent releases but the call is routed to a VDN where the client hears an announcement.

Marco Villase├▒or
 
 
Go to: