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Forum Index » Avaya Breeze » Can the EDP intercept a call when the called party disconnects to transfer the caller to a VDN?   XML
Author Message


Joined: 03/03/2014 16:28:42
Messages: 2

We are looking to automatically tranfer a call to a selected destination once the called party disconnects.

Is there an event for this in the EDP. If so, could this be programed using the Engagement Designer Snap-in?

Example use case: A customer calls and the call reaches an agent, when the call is resolved the agent releases but the call is routed to a VDN where the client hears an announcement.

Marco Villase├▒or
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