Please login or register to access secure site features.

Note: By continuing to use DevConnect Program Services you agree to our latest Registered Member Terms.

Sign in using DevConnect ID

Forgot password?

Trouble logging in?

Submit a ticket for Registration Support.

I have an SSO ID

?
sign in

Don't have a DevConnect or SSO ID ?

Create a DevConnect account or join the program.

register now
^
Forum Index » Avaya Breeze » Use EDP to transfer call when called party disconnects   XML
 
Author Message
MarcoVillase├▒or


[Avatar]

Joined: 03/03/2014 16:28:42
Messages: 2
Offline

We are looking into using ACE to intercept calls and perform a transfer once the called party disconnects. Is this possible using the Intercept functionallity? Could we design this workflow using the Engagement Designer span-in?

Use case: Transfer caller to a VDN once his call has been taken and resolved by an agent.

Marco Villase├▒or
 
 
Go to: