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Forum Index » Avaya Breeze » Use EDP to transfer call when called party disconnects   XML
Author Message


Joined: 03/03/2014 16:28:42
Messages: 2

We are looking into using ACE to intercept calls and perform a transfer once the called party disconnects. Is this possible using the Intercept functionallity? Could we design this workflow using the Engagement Designer span-in?

Use case: Transfer caller to a VDN once his call has been taken and resolved by an agent.

Marco Villase├▒or
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