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Author Message
08/02/2015 13:13:37
Subject: Use EDP to transfer call when called party disconnects
#1
MarcoVillaseñor [Avatar]

Joined: Mar 3, 2014
Messages: 2
Offline
We are looking into using ACE to intercept calls and perform a transfer once the called party disconnects. Is this possible using the Intercept functionallity? Could we design this workflow using the Engagement Designer span-in?

Use case: Transfer caller to a VDN once his call has been taken and resolved by an agent.
Marco Villaseñor
PM
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