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Forum Index » Avaya Breeze » Announcement file cannot be played   XML
 
Author Message
liu159



Joined: 19/01/2015 10:11:20
Messages: 96
Offline

We have created several customized announcement files (.wav). But when we replaced the new file uri with the default one (ams-edp-success.wav), no announcement will be played and no error will be displayed.

Any suggestion for what exactly type of announcement files are supported in AMS and how can we record it ?
 Filename EDP_Welcome_message.wav [Disk] Download
 Description customized announcement
 Filesize 2385 Kbytes
 Downloaded:  259 time(s)

JoelEzell



Joined: 15/11/2013 10:26:35
Messages: 780
Offline

Hello,

The supported audio format for playing audio files on the Avaya Aura Media Server is linear 16-bit PCM 8KHZ mono in a wav container. A good open-source tool for recording such announcements is Audacity. By default it will record in stereo, so make sure you set it to mono recording.

We've got it on our roadmap to allow recording of announcements via placing a call into the system (or having the system call you). However, this is not yet a committed feature.
liu159



Joined: 19/01/2015 10:11:20
Messages: 96
Offline

We re-created the announcement files using this format and it works ! Thank you !
JoelEzell



Joined: 15/11/2013 10:26:35
Messages: 780
Offline

Great! Thanks for letting us know. FYI, we'll be improving our documentation for this next release regarding supported announcement formats. Apologies that this wasn't better documented for you.
 
 
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