Hello all,

My customer is using AIC 7.3 and we have the following problem:
When an agent is logged on ACD via AIC he is not able to switch from an AUX state to ACW. Neither with a hardphone nor with a softphone. AIC causes immediately switching back to AUX when the AUX key has been pressed by the agent.
btw: when the agent is logged on ACD directly using hard- or softphone it is no problem to switch from AUX to ACW.

Any idea?

TIA, Ralph