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Author Message
13/05/2015 08:30:26
Subject: AACC expected wait time to public web - api - REST
#1
LeifNesje2
Joined: Jul 8, 2009
Messages: 19
Offline
need to know how I can display expected wait time from AACC to public web. Which API to use -

thx in advance
PM
19/05/2015 17:41:16
Subject: Re:AACC expected wait time to public web - api - REST
#2
KennethJohnson
Joined: Oct 31, 2012
Messages: 4
Offline
I am also interested in this. Specifically, need the expected wait time for certain phone numbers and for web chat, if possible.
PM
11/01/2017 10:21:29
Subject: Re:AACC expected wait time to public web - api - REST
#3
mplange
Joined: Sep 16, 2016
Messages: 1
Offline
I am interested in this information as well, were you able to find a solution?
PM
22/05/2017 22:49:12
Subject: AACC expected wait time to public web - api - REST
#4
CCM_2000
Joined: Jan 8, 2017
Messages: 14
Offline
RTD or RSM API, not direct to web, but can provide the information with lots of options for ensuring connections and handling issues. If you want to go very simple but a little kludgy you could use either ICERTDTRACE.EXE or MRCV.EXE and pipe to a text file that would need to be parsed to your web display.
PM
14/06/2017 07:59:01
Subject: Re:AACC expected wait time to public web - api - REST
#5
ebinp
Joined: May 8, 2017
Messages: 3
Offline
Hi,

Would you please elaborate/explain how we can achieve this.

Thanking you in advance.
PM
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