Hi.

I have created a Custom Class and put it into an strategy as a custom class for when there is no answer. However, the class seems not to be executing. We have restarted the POM services and we see the jar where our custom class is being read by the processes on the operating system.

However no logs are written and the actions on the class are not performed. On the PIM_CmpMgr.log we see the following line:

21 May 2015 17:17:34,989 [StateWorker602-0] ERROR com.avaya.pim.core.VoiceCaller2.makeCCXMLCall(VoiceCaller2.java:333) - Out Call Web Service returned fault: Transport error: 401 Error: Unauthorized

However calls that don't use the custom class get sent and work with no issues.

The jar is being written on the lib/config directory. Is this OK. If it is, how can we know that the class is being loaded (or not)? Is there a log to turn on?