Hi All,

My Scopia DID number is : 15132285743.

Actually, i wanted to do the conference Call between three parties.
My calling party is : 2304@collaboratory.avaya.com Called Party : 15132285743

However, i am not able to dial to this number from Avaya One-X soft phone and as well from the code.
Your inputs will be really appreciated

Thank you.

DevConnect forums are not meant for reporting Collaboratory issues. Please open a ticket at support.avaya.com or send mail to your lab's single point of contact.

But, while you really need to work through support, I'll clear up a misconception. The number you report is an external one, not routable from within your Collaboratory. By default it gets mapped to an internal number that is routable. For your lab this number is 3002.

So, if you dial 3002 from any phone within the lab you will be connected to Scopia server and prompted to join a meeting for audio only.

Hi Kurt,

Thank you for your help.
It worked. :)

I would like to know On System Manager where we can set up this mapping i.e DID number -> Extension..

I am facing one problem right now, whenever i join the audio conference, after entering meeting ID it says thank you and please hold.
Nothing happens after that.
It suppose to start the conference but nothing happens.


Thanks and regards,

Swapnil Bhosale.

Page 59 in the Collaboratory User Guide will show you where to modify the mapping of the DID number.

This guide is available from your in-lab web page at: http://10.130.240.77:8400

specifically:

http://10.130.240.77:8400/collaboratory_user_guide_3dot0.pdf

Hi Kurt,
First of all thank you for your help..
Really appreciated...!!
Right now,, whenever i join the audio conference, after entering meeting ID it says thank you and please hold.
Nothing happens after that.
It suppose to start the conference but nothing happens.

I can see the conference is in "In-Session" state.

I am struggling from last month to make conference work.
I am just one stay away from that, let me know what's the issue now , conference is not getting worked..
All the participants are kept on hold.

Waiting for your earlier response.


Thanks and regards,
Swapnil.

I'm afraid I can't answer that. Please raise a ticket through support.avaya.com.

I pointed you to the documentation that tells you how to map the DID. What other response are you waiting for?

Hi Kurt,

Well thank you for your valuable help..
It will be really helpful of you if my current issue get resolved.

Do you have any idea why participant are being keep on hold in the conference??

Please if you can get me solution on that will be really get..

Thanks and regards
Swapnil.