I've received some good advice about changing TSDI % on my AES connection advanced properties from 32% to 80%.

Similarly, I've been told that I can change the message period so that I receive more granular data on message rate.

My question is, would either of these changes be service-impacting? We have multiple TSAPI users configured for several apps (VoicePortal, CallBack Assist, and a 3rd party screen-pop app) and a couple of DMCC-dependent apps (Redsky 911 and Avaya Call Recording) as well.

Thank you in advance!
-Bob

Hi Bob,

Unfortunately, tweaking system performance is not within our area of expertise. We are also precluded from giving advice on production systems, as yours seems to be.

I suggest you contact your business partner or Avaya Professional Services. They should have the expertise to help you.

Martin