Author Message
bola
Joined: Jul 15, 2015
Messages: 4
Offline
How can i generate all extension numbers with the usernames using .NET?

thanks in advance

JoelEzell
Joined: Nov 15, 2013
Messages: 780
Offline
I'm not 100% positive that I understand the question. Let me see if I can make some educated guesses and a provisional response (forgive the SIP pun).

I think that:
- You want to set the Display string in a custom way instead of just having traditional Communication Manager admin determine the display
- You are using the Engagement Call Control (ECC) REST interface from your .NET code

Am I correct about those? Unfortunately, there is not a way to manipulate the display from the ECC API. The only way to do this is to write a "Call Intercept" Java snap-in or Engagement Designer workflow. Call Intercept snap-ins / workflows are only invoked on calls to/from the PSTN. Internal station to station calls cannot be manipulated.

Please let me know if I misunderstood your query.
bola
Joined: Jul 15, 2015
Messages: 4
Offline
i am new to this, but what what i am trying to do is to create a webservice or .net application instead of Comunication Manager admin to retrieve all the extension numbers with the usernames within the CTI. Thanks
JoelEzell
Joined: Nov 15, 2013
Messages: 780
Offline
OK. The only way to do this is through a Java snap-in or Engagement Designer workflow, and it only works on calls to/from the PSTN. If you're interested in learning more about this capability, please check out the Engagement Development Platform documentation / SDK.

If you did create a snap-in, it could expose a REST interface that could invoke your .NET logic remotely.
bola
Joined: Jul 15, 2015
Messages: 4
Offline
Joel thank you so much for your reply, our system is VOIP so is this still the only way to go about it
JoelEzell
Joined: Nov 15, 2013
Messages: 780
Offline
Yes.
bola
Joined: Jul 15, 2015
Messages: 4
Offline
Thanks, i will check that
Go to:   
Mobile view