Hi All,

My Lab id is lab 002.

Yesterday i restarted both CE servers.

After that i am not able to access any of the service. As both CE servers are not accessible.

However, i am able to ping both CE servers but not able to access any of the resources.

E.g i am trying to hit following URLS :

https://10.130.240.72/services/CallTest/index.jsp

https://10.130.240.72/services/RealTimeSpeech/queries GET request

However, i am not able to access these servers somehow.

Please let me know what is the issue.

Thanks in advance.

Regards,
Swapnil

I AM not able to Install any New Service ..

and

I am not able to uninstall any existing service.

Can you please let me know what is the issue??


Thanks in advance.


Regards,
Swapnil Bhosale.

Hi All,


Later i checked and found, services are getting installed and uninstalled.
But i am not able to open any webpage which is in my project.
In fact i am not able to access CE IPs i.e 10.130.240.71/72.

Please let me know what is the issue.

Let me know in case of any queries.


Thanks in advance .


Regards,

Swapnil Bhosale.

Any suggestions on the issue??

I notice in ce Service Management that CollabDesigner service is not installed, nor is WebRTC, certain other ED snap-ins. Please try Installing CollabDesigner from CE:Service Management and see if that resolves it. You might need to also install the others, but they may auto-install after ED comes up. I suspect this was a result of the restart.

Let me know how it goes.

Hi all,


The issue has been resolved.
The problem was with the LAB configuration.

Thank you.!!

Hi all,


CE server access issue reoccurred from today Morning..!!!

Can you please let me know what is the issue on urgent basis.


Thanks and regards,
Swapnil.

I will look into this. CE1 looks to have been rebooted yesterday, but Collab Designer should be operational from CE2. You should be able to work from CE2 while I investigate.

Hi Valerie,

I rebooted both CE1 and CE2 instances because, there was some problem while playing media.
I have tried this earlier also, after rebooting my media was working fine.


However, Now i am able to access 10.130.240.74 CE server but i am not able to dial any number through Avaya One-X sip phone.
In fact, i am not able to initiate any call.


Can you please look into this issue also.


Thanks in advance,
Swpanil.

Hi All,

My work is stuck..

Can you please do the needful as soon as possible.

Thank you so much for your help.


Regards,
Swapnil Bhosale.

Hello Swapnil,
I asked our team here to reboot your system today. I also noticed a configuration missing which I added - there was an originating sequence, ce1, but no terminating sequence for the sip user 2306 to which your did is mapped. That sip user was mapped to Service Profile testprofile1, which had no Called Service mapped to it. I was able to open Collab Designer and made a quick Called party intercept app that I deployed to that service profile. It works and can be tested by calling your DID number. Called "zzzInboundCallTest" it will play a TTS prompt and h/u.

Let me know if you are good to go, and you can disregard my earlier PM.

Hi Valerie,
The problem has occurred again.
There seems to be some problem with making calls and making requests to the REST urls on Lab 002.

Can someone please look into it?

-abhi

This is very urgent. Can someone please look into the problem ASAP?

Hi All,

Currently, we are able to access Snap-Ins through the load balance IP i.e 10.130.240.79.

But now, the problem is we are not able to initiate any calls.

Can you please look into this issue on urgent basis.


Thanks in advance.
Swapnil B.

You'll get service more quickly if you go through the normal Collaboratory service procedure (i.e. email to collaboratory@avaya.com). We just heard that you were having problems through another means, and so consulted this forum.