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Author Message
14/08/2015 10:24:06
Subject: obtain "skill priority" from tsapi events
#1
pnwoha
Joined: Feb 13, 2015
Messages: 205
Offline
I would like to get skill priority for an agent. Is this possible to do with just tsapi events? In particular I would like to know if an agent is reserved?
PM
17/08/2015 11:16:25
Subject: Re:obtain "skill priority" from tsapi events
#2
CraigJohnson5
Joined: Oct 24, 2013
Messages: 413
Offline
So you are referring to the skill level on the second page of the Agent form? There isn't a TSAPI event that carries this. You would have to use the System Management Service to get at that field.
PM
17/08/2015 11:42:50
Subject: obtain "skill priority" from tsapi events
#3
pnwoha
Joined: Feb 13, 2015
Messages: 205
Offline
That is what i figured, thanks!
PM
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