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Author Message
05/04/2016 15:05:28
Subject: DMCC and stereo
#1
pnwoha
Joined: Feb 13, 2015
Messages: 205
Offline
Currently it seems that dmcc outputs mono wav files. Is there a way to have it do stereo instead?
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05/04/2016 16:40:56
Subject: Re:DMCC and stereo
#2
JohnBiggs
Joined: Jun 20, 2005
Messages: 1139
Location: Rural, Virginia
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search the forums and FAQs for "selective listen hold". while it is possible to get separate streams for parties in a call I suspect you will find it expensive (requires a TSAPI Advanced User license), and complex to implement.
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06/04/2016 11:56:06
Subject: DMCC and stereo
#3
pnwoha
Joined: Feb 13, 2015
Messages: 205
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thank you
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28/03/2018 11:35:07
Subject: Re:DMCC and stereo
#4
CloudPro [Avatar]

Joined: Mar 21, 2018
Messages: 2
Location: Princeton, NJ USA
Offline
I know good old Nortel CS1000 supported IP phones stream copies of audio to the CS1000.

Similarly, does Avaya Communication manager (6.x or 7.x) support duplicate media streaming (AML) where there is an audio (G.711 uLaw selected as an option) stream for what the agent hears and another for what an agent says?

rajh
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28/03/2018 11:54:17
Subject: Re:DMCC and stereo
#5
JohnBiggs
Joined: Jun 20, 2005
Messages: 1139
Location: Rural, Virginia
Offline
yes - see Selective Listen Hold/Retrieve in the TSAPI documentation.
https://www.devconnectprogram.com/fileMedia/download/0a035ab3-711e-45fa-bcda-15214e9d0991
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