A few tips on getting the most benefit from this forum.
Search in the achived posts Avaya Aura Orchestration Designer/Dialog Designer (Archive - Oct 2013 and earlier)
Then search in the current forum. There is a very good chance that your question has already been answered.
If you have an urgent issue contact support.
This forum does not provide a guaranteed service level. Avaya support is here https://support.avaya.com/
Provide enough information
You should at a minimum specify the OD version and EP version you are using. Is the issue in simulation or on the platform or both.
Provide a trace.log if you can, and PLEASE make the trace an attachment rather than pasting it inline.
This forum is Only for OD
Please do not post Experience Portal questions. You need to go to https://support.avaya.com/
for Experience Portal Support.