Hello, experts!
The task is to launch another Application when customer has refused all calls from POM. It seems to be done in the strategy using 'Max Attempts Reached' completion code.
But I cannot reach that completion code.
Therefore have 2 questions:
1. How to get 'Max Attempts Reached' completion code?
2. How to reach the task with other way?
Thanks in advance!
The strategy code is below
<?xml version="1.0" encoding="UTF-8"?>
<tns:AvayaPIMContactStrategy xsi:schemaLocation="http://www.avaya.com/ContactStrategy ContactStrategy.xsd " xmlns:tns="http://www.avaya.com/ContactStrategy" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<Handler foundError="false" state="initial">
<action CallPacingType="None" DriverApp="PomDriverApp" EnhancedCCA="ON" OnMediaServerFailure="retry" allocationType="1" foundError="false" guardTime="Disable" priority="5" type="call">
<address foundError="false" isBranch="false">
<ContactAttribute>phoneNumber1</ContactAttribute>
</address>
<resultprocessors customProcessor="None" foundError="false" nextState="done">
<result foundError="false" nextState="wait" value="Answer_Human">
<Application foundError="false" name="AntifraudApp">
<Custom application="Antifraud" campaignCallBack="Enable" canCancelCallback="Enable" foundError="false" generalCallBack="Enable" prefAgentCallback="Enable"/>
</Application>
</result>
<result foundError="false" nextState="wait" value="Call_Busy">
<retry addressLooping="Disable" count="1" failstate="done" foundError="false" interval="10"/>
</result>
<result foundError="false" nextState="done" value="Answer_Machine">
<retry addressLooping="Disable" count="10" failstate="done" foundError="false" interval="300"/>
</result>
<result foundError="false" nextState="done" value="No_Answer">
<retry addressLooping="Disable" count="10" failstate="done" foundError="false" interval="300"/>
</result>
<result foundError="false" nextState="done" value="Nuisance_Call">
<retry addressLooping="Disable" count="10" failstate="done" foundError="false" interval="300"/>
</result>
<result foundError="false" nextState="done" value="Ring_No_Answer">
<retry addressLooping="Disable" count="10" failstate="done" foundError="false" interval="300"/>
</result>
<result foundError="false" nextState="done" value="Network_Refusal">
<retry addressLooping="Disable" count="10" failstate="done" foundError="false" interval="300"/>
</result>
<result foundError="false" nextState="done" value="SpecCallFailed">
<retry addressLooping="Disable" count="1" failstate="done" foundError="false" interval="10"/>
</result>
<result foundError="false" nextState="wait" value="Max_Attempts_Reached">
<Application foundError="false">
<Custom application="SendStatusFailToCall" campaignCallBack="Enable" canCancelCallback="Enable" foundError="false" generalCallBack="Enable" prefAgentCallback="Enable"/>
</Application>
</result>
<result foundError="false" nextState="done" value="Disconnected_By_User">
<retry addressLooping="Disable" count="1" failstate="done" foundError="false" interval="10"/>
</result>
</resultprocessors>
</action>
</Handler>
</tns:AvayaPIMContactStrategy>