Hello, experts!

The task is to launch another Application when customer has refused all calls from POM. It seems to be done in the strategy using 'Max Attempts Reached' completion code.
But I cannot reach that completion code.
Therefore have 2 questions:
1. How to get 'Max Attempts Reached' completion code?
2. How to reach the task with other way?

Thanks in advance!

The strategy code is below

<?xml version="1.0" encoding="UTF-8"?>

<tns:AvayaPIMContactStrategy xsi:schemaLocation="http://www.avaya.com/ContactStrategy ContactStrategy.xsd " xmlns:tns="http://www.avaya.com/ContactStrategy" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">

  <Handler foundError="false" state="initial">

    <action CallPacingType="None" DriverApp="PomDriverApp" EnhancedCCA="ON" OnMediaServerFailure="retry" allocationType="1" foundError="false" guardTime="Disable" priority="5" type="call">

      <address foundError="false" isBranch="false">

        <ContactAttribute>phoneNumber1</ContactAttribute>

      </address>

      <resultprocessors customProcessor="None" foundError="false" nextState="done">

        <result foundError="false" nextState="wait" value="Answer_Human">

          <Application foundError="false" name="AntifraudApp">

            <Custom application="Antifraud" campaignCallBack="Enable" canCancelCallback="Enable" foundError="false" generalCallBack="Enable" prefAgentCallback="Enable"/>

          </Application>

        </result>

        <result foundError="false" nextState="wait" value="Call_Busy">

          <retry addressLooping="Disable" count="1" failstate="done" foundError="false" interval="10"/>

        </result>

        <result foundError="false" nextState="done" value="Answer_Machine">

          <retry addressLooping="Disable" count="10" failstate="done" foundError="false" interval="300"/>

        </result>

        <result foundError="false" nextState="done" value="No_Answer">

          <retry addressLooping="Disable" count="10" failstate="done" foundError="false" interval="300"/>

        </result>

        <result foundError="false" nextState="done" value="Nuisance_Call">

          <retry addressLooping="Disable" count="10" failstate="done" foundError="false" interval="300"/>

        </result>

        <result foundError="false" nextState="done" value="Ring_No_Answer">

          <retry addressLooping="Disable" count="10" failstate="done" foundError="false" interval="300"/>

        </result>

        <result foundError="false" nextState="done" value="Network_Refusal">

          <retry addressLooping="Disable" count="10" failstate="done" foundError="false" interval="300"/>

        </result>

        <result foundError="false" nextState="done" value="SpecCallFailed">

          <retry addressLooping="Disable" count="1" failstate="done" foundError="false" interval="10"/>

        </result>

        <result foundError="false" nextState="wait" value="Max_Attempts_Reached">

          <Application foundError="false">

            <Custom application="SendStatusFailToCall" campaignCallBack="Enable" canCancelCallback="Enable" foundError="false" generalCallBack="Enable" prefAgentCallback="Enable"/>

          </Application>

        </result>

        <result foundError="false" nextState="done" value="Disconnected_By_User">

          <retry addressLooping="Disable" count="1" failstate="done" foundError="false" interval="10"/>

        </result>

      </resultprocessors>

    </action>

  </Handler>

</tns:AvayaPIMContactStrategy>

How about instead of failstate="done" you create another handler that would use your custom application and use failstate to send the contact to the new handler instead of done.