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Author Message
18/05/2016 06:05:56
Subject: CTI application with agent & telephony functionality
#1
Satish.Gunjal
Joined: Jun 15, 2014
Messages: 11
Offline
I am new Avaya Breeze platform. I want to create CTI application with agent and telephony functionality.
Agent functionality includes agent login, logout, ready and not ready...etc
Telephony functionality includes Call answer, drop, hold, unhold, transfer and conference etc.

Is there any snap-in avalaible using which i can achieve above functionality?

PM
18/05/2016 08:59:16
Subject: Re:CTI application with agent & telephony functionality
#2
JoelEzell
Joined: Nov 15, 2013
Messages: 780
Offline
Hi Satish, such functionality will be available via REST APIs on Breeze in the not too distant future, but currently the only way to exercise such functionality is via the AES APIs. Sorry about that.
PM
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