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Author Message
15/06/2016 03:10:52
Subject: Using AIC Client SDK to update Agent's EDU data
#1
WongJerry
Joined: Nov 5, 2009
Messages: 4
Offline
We are doing customization via the Client SDK, AIC version 7.3

Found that there are API for adding/updating the EDU data in java SDK (setAttribute API call).
But cannot found the equivalent in .Net version.

Is there any API calls in .Net Client SDK to update the EDU data before the agent do a consultation or transfer call?
PM
04/10/2016 15:24:25
Subject: Re:Using AIC Client SDK to update Agent's EDU data
#2
KosukeKanagawa
Joined: Apr 16, 2008
Messages: 1
Offline
Unless something has changed since 7.2, only custom EDU fields can be added/modified.
You work with Session.WorkList.CurrentWorkItem.ContactAttributes.

.AddNameValue
.RemoveNameValue

Make sure IC73\sdk\server\icsdk\WEB-INF\classes\com\avaya\ic\sdk\customization stuff is set.
PM
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