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Forum Index » Engagement Designer » Cannot get Recognize Speech Task to work   XML
 
Author Message
Andrew.Prokop



Joined: 28/10/2014 09:28:50
Messages: 179
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I created two options:

DTMF:1 Speech Key: YesKey Phrases: Yes
DTMF:2 Speech Key: NoKey Phrases: No

I mapped the incoming ucid to udid for the task.

When I run my workflow, it sits at that task for many seconds before I hear "A serious error has occurred exiting." It doesn't matter if I press any digits or say anything.

I see this in the admin debug window.

{'ucid':'00500049581467228046'} {'__sid__':'EngagementDesig-3.1.0.1.09009-4feb0c681c0a45232d6371c6d73ee630bbc7e5ccc7c78c87661fa1b747b10ebc','choice':''} none Communication tasks

Am I doing something wrong?

Andrew.Prokop



Joined: 28/10/2014 09:28:50
Messages: 179
Offline

Did this question get lost? Thanks.
Vishal-Avaya



Joined: 24/07/2014 16:30:45
Messages: 45
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Andrew - attached is a sample that we tested. It defines two keys (Checking or Saving) and multiple possible phrases for each key.
Based on user utterances it will go to either Checking branch or the alternate branch.



 Filename RecognizeSpeechExample.xml [Disk] Download
 Description No description given
 Filesize 35 Kbytes
 Downloaded:  211 time(s)

[Thumb - RecognizeSpeechExample.PNG]
 Filename RecognizeSpeechExample.PNG [Disk] Download
 Description No description given
 Filesize 44 Kbytes
 Downloaded:  209 time(s)

This message was edited 1 time. Last update was at 30/06/2016 17:27:21

Andrew.Prokop



Joined: 28/10/2014 09:28:50
Messages: 179
Offline

Thank you. That's exactly what I was doing and your workflow has the same problem at runtime. I hear "A Serious error has occurred exiting" when it hits the Recognize Speech task. I have apparently uncovered another problem with the collaboratory setup for my lab. :-(
JoelEzell



Joined: 15/11/2013 10:26:35
Messages: 780
Offline

Hi Andrew, did you ever get a resolution to this? If not, please send an email to "Collaboratory@avaya.com" with a description of the issue, including a link to this thread.
Andrew.Prokop



Joined: 28/10/2014 09:28:50
Messages: 179
Offline

I did not and will do so later. On vacation this week, but clearly, I am taking time away from my fun.
 
 
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