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Andrew.Prokop
Joined: Oct 28, 2014
Messages: 179
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I created two options:

DTMF:1 Speech Key: YesKey Phrases: Yes
DTMF:2 Speech Key: NoKey Phrases: No

I mapped the incoming ucid to udid for the task.

When I run my workflow, it sits at that task for many seconds before I hear "A serious error has occurred exiting." It doesn't matter if I press any digits or say anything.

I see this in the admin debug window.

{'ucid':'00500049581467228046'} {'__sid__':'EngagementDesig-3.1.0.1.09009-4feb0c681c0a45232d6371c6d73ee630bbc7e5ccc7c78c87661fa1b747b10ebc','choice':''} none Communication tasks

Am I doing something wrong?

Andrew.Prokop
Joined: Oct 28, 2014
Messages: 179
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Did this question get lost? Thanks.
Vishal-Avaya
Joined: Jul 24, 2014
Messages: 45
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Andrew - attached is a sample that we tested. It defines two keys (Checking or Saving) and multiple possible phrases for each key.
Based on user utterances it will go to either Checking branch or the alternate branch.



Filename RecognizeSpeechExample.xml [Disk] Download
Description No description given
Filesize 35 Kbytes
Downloaded: 359 time(s)

  • [Thumb - RecognizeSpeechExample.PNG]

Andrew.Prokop
Joined: Oct 28, 2014
Messages: 179
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Thank you. That's exactly what I was doing and your workflow has the same problem at runtime. I hear "A Serious error has occurred exiting" when it hits the Recognize Speech task. I have apparently uncovered another problem with the collaboratory setup for my lab. :-(
JoelEzell
Joined: Nov 15, 2013
Messages: 780
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Hi Andrew, did you ever get a resolution to this? If not, please send an email to "Collaboratory@avaya.com" with a description of the issue, including a link to this thread.
Andrew.Prokop
Joined: Oct 28, 2014
Messages: 179
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I did not and will do so later. On vacation this week, but clearly, I am taking time away from my fun.
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