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Author Message
29/07/2016 05:03:10
Subject: CLose webchat work item when agent drop phantom
#1
frade
Joined: Dec 1, 2014
Messages: 49
Offline
Hi Experts!

EMC 6.3.1

Is there a possibility to close the webchat workitem when the agent drop the phantom call?

We have found in the .ini files in EMC Desktop and Server configuration and we havent seen nothing about it.

Thanks in advance.
PM
14/09/2016 04:21:44
Subject: Re:CLose webchat work item when agent drop phantom
#2
frade
Joined: Dec 1, 2014
Messages: 49
Offline
nobody knows?

Thanks!
PM
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