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lsomla
Joined: May 10, 2016
Messages: 9
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Hello.

Is in EDP possible to set UUI of Call event?

Greetings
JoelEzell
Joined: Nov 15, 2013
Messages: 780
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You can set/get UUI on Breeze (EDP) using the setContextId / getContextId methods on the Call object. What is the exact scenario / call flow you are looking at though? What other entity would be looking at the UUI?

This mechanism works very well when Breeze intercepts a call coming into the enterprise / contact center, sets UUI, then sends it along to Communication Manager. In that case, the UUI that was set is available to One-X Agent screen pops and AES apps.
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