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Author Message
20/10/2016 00:18:16
Subject: EMC DESKTOP Ver 6.5.0 Error when installing ( Rolling Back when already finished )
#1
Harizsetiawan
Joined: Oct 20, 2016
Messages: 1
Offline
Hi All

I Want to Instal EMC DESKTOP Version 6.5.0 to Windows 10 , when the installation almost finished , it turn back / rolling back and just finished.

Any suggest about this situation ???

imagehosting images



Thanks



PM
20/10/2016 02:16:47
Subject: Re:EMC DESKTOP Ver 6.5.0 Error when installing ( Rolling Back when already finished )
#2
anchurivijay
Joined: Oct 20, 2016
Messages: 1
Offline
Roll back happens when something failed to install in back end. Can be because of multiple reasons. Need to check the installer logs regarding the failure point.
By default, installation logs are disabled. Please invoke the installer through command line with logging enabled. Look out for msiexec help.

For now, you can use these steps to generate log.
i. Run command prompt in administrator mode.
ii. Navigate to the EMC Desktop installer directory.
iii. Run the following command.
msiexec /i "Avaya Aura Call Center Elite Multichannel Desktop.msi" /l*v <log_filename>
PM
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