I have all of my email settings correct in Configuration / Attributes / Service Globals / EmailConnector, and when I use the Email Snap-in a workflow, it returns with status "EMAIL_QUEUED" but it never sends. Am I missing something? I don't see much in the log either.

Did you try looking at the logs for the email connector itself? "ce dlogv EmailConnector"

Yeah, I seem to see it being queued and then later expiring, but not sure what I'm seeing. Here is a snippet from the log:

2016-11-08 07:31:52,356 [WebContainer : 8] EngagementDesigner FINEST - EngagementDesigner-3.2.0.0.08070 - Response data is : {"executedNodes":[{"id":"1478642065088","input":"{}","name":"SendEmail1","state":"Completed","output":"{\"__sid__\":\"EngagementDesig-3.2.0.0.08070-cf30233ef8c3cff26a1ab609df77266293a5677f1bbf4008f71885af6eeff3a8\",\"status\":\"EMAIL_QUEUED\"}"},{"id":"1478642077183","input":"{}","name":"End1","state":"Completed","output":"{}"},{"id":"1478641999187","input":"{}","name":"Start","state":"Completed","output":"{}"}],"instanceState":"Completed","status":"Terminated","instanceId":"41","breakpointNode":{},"resumableNodes":[],"variables":[{"name":"system","value":{"parentId":"","wfdVersion":"1","parentNode":"","instanceId":"41","securityIP":"192.168.1.216","wfdName":"debug_1478642369154"}}]}
2016-11-08 07:31:58,414 [WebContainer : 8] EngagementDesigner FINEST - EngagementDesigner-3.2.0.0.08070 - Received Debugger command : refresh
2016-11-08 07:31:58,414 [WebContainer : 8] EngagementDesigner FINE - EngagementDesigner-3.2.0.0.08070 - Getting call for id: null
2016-11-08 07:31:58,414 [WebContainer : 8] EngagementDesigner FINE - EngagementDesigner-3.2.0.0.08070 - callId is null
2016-11-08 07:31:58,414 [WebContainer : 8] EngagementDesigner FINE - EngagementDesigner-3.2.0.0.08070 - user is: null
2016-11-08 07:31:58,414 [WebContainer : 8] EngagementDesigner FINE - EngagementDesigner-3.2.0.0.08070 - Max Retry time to get db connection: 20
2016-11-08 07:31:58,414 [WebContainer : 8] EngagementDesigner FINE - EngagementDesigner-3.2.0.0.08070 - Key in Cache com.avaya.app.entity.Instance@29
2016-11-08 07:31:58,415 [WebContainer : 8] EngagementDesigner FINE - EngagementDesigner-3.2.0.0.08070 - Key in Cache com.avaya.app.entity.Instance@29
2016-11-08 07:31:58,415 [WebContainer : 8] EngagementDesigner FINE - EngagementDesigner-3.2.0.0.08070 - Getting call for id: null
2016-11-08 07:31:58,415 [WebContainer : 8] EngagementDesigner FINE - EngagementDesigner-3.2.0.0.08070 - callId is null
2016-11-08 07:31:58,415 [WebContainer : 8] EngagementDesigner FINE - EngagementDesigner-3.2.0.0.08070 - user is: null
2016-11-08 07:31:58,415 [WebContainer : 8] EngagementDesigner FINE - EngagementDesigner-3.2.0.0.08070 - Max Retry time to get db connection: 20
2016-11-08 07:31:58,415 [WebContainer : 8] EngagementDesigner FINE - EngagementDesigner-3.2.0.0.08070 - Key in Cache com.avaya.app.entity.Instance@29
2016-11-08 07:31:58,415 [WebContainer : 8] EngagementDesigner FINE - EngagementDesigner-3.2.0.0.08070 - Key in Cache com.avaya.app.entity.Instance@29
2016-11-08 07:31:58,416 [WebContainer : 8] EngagementDesigner FINE - EngagementDesigner-3.2.0.0.08070 - tasksToBeResumed. DocID = null; Activity = 1478642065088; getId = 110; instanceId = com.roobroo.bpm.model.BpmProcess@de4324fe; state = Completed; subject = com.roobroo.bpm.model.BpmProcess@de4324fe; title = SendEmail1; createTime = 2016-11-08 07:26:50.437; type = EmailModel
2016-11-08 07:31:58,416 [WebContainer : 8] EngagementDesigner FINE - EngagementDesigner-3.2.0.0.08070 - tasksToBeResumed. DocID = null; Activity = 1478642077183; getId = 111; instanceId = com.roobroo.bpm.model.BpmProcess@de4324fe; state = Completed; subject = com.roobroo.bpm.model.BpmProcess@de4324fe; title = End1; createTime = 2016-11-08 07:26:50.515; type = EndEvent
2016-11-08 07:31:58,416 [WebContainer : 8] EngagementDesigner FINE - EngagementDesigner-3.2.0.0.08070 - tasksToBeResumed. DocID = null; Activity = 1478641999187; getId = 109; instanceId = com.roobroo.bpm.model.BpmProcess@de4324fe; state = Completed; subject = com.roobroo.bpm.model.BpmProcess@de4324fe; title = Start; createTime = 2016-11-08 07:26:47.09; type = StartEvent
2016-11-08 07:31:58,416 [WebContainer : 8] EngagementDesigner FINEST - EngagementDesigner-3.2.0.0.08070 - Response data is : {"executedNodes":[{"id":"1478642065088","input":"{}","name":"SendEmail1","state":"Completed","output":"{\"__sid__\":\"EngagementDesig-3.2.0.0.08070-cf30233ef8c3cff26a1ab609df77266293a5677f1bbf4008f71885af6eeff3a8\",\"status\":\"EMAIL_QUEUED\"}"},{"id":"1478642077183","input":"{}","name":"End1","state":"Completed","output":"{}"},{"id":"1478641999187","input":"{}","name":"Start","state":"Completed","output":"{}"}],"instanceState":"Completed","status":"Terminated","instanceId":"41","breakpointNode":{},"resumableNodes":[],"variables":[{"name":"system","value":{"parentId":"","wfdVersion":"1","parentNode":"","instanceId":"41","securityIP":"192.168.1.216","wfdName":"debug_1478642369154"}}]}
2016-11-08 07:32:00,076 [WorkManager.DefaultWorkManager : 1] EngagementDesigner FINE - EngagementDesigner-3.2.0.0.08070 - Response received from the Email connector. Time to publish an event so the flow could resume...
2016-11-08 07:32:00,076 [WorkManager.DefaultWorkManager : 1] EngagementDesigner FINE - EngagementDesigner-3.2.0.0.08070 - Response received from the Email connector: 408
2016-11-08 07:32:00,076 [WorkManager.DefaultWorkManager : 1] EngagementDesigner FINE - EngagementDesigner-3.2.0.0.08070 - WFEmailListener =>> Publishing an event for Email task to resume. Event body:{"status":"EMAIL_EXPIRED"}
2016-11-08 07:32:00,076 [WorkManager.DefaultWorkManager : 1] EngagementDesigner FINER - EngagementDesigner-3.2.0.0.08070 - createEventProducer ENTER eventBody.length=26
2016-11-08 07:32:00,077 [WorkManager.DefaultWorkManager : 1] EngagementDesigner FINEST - EngagementDesigner-3.2.0.0.08070 - populateUserHandleAndDomain user=null
2016-11-08 07:32:00,077 [WorkManager.DefaultWorkManager : 1] EngagementDesigner FINER - EngagementDesigner-3.2.0.0.08070 - publish ENTER publication=PublicationImpl [family=Notification, type=Email, eventMetaData=EventMetaDataImpl [user=null, userAsMatched=null, serviceProfile=null, correlationId=41, producerName=EngagementDesigner, producerVersion=3.2.0.0.08070, valueMap={}, isImmutable=true], effectiveUser=null, userMinusDefaultDomain=null, userHandle=null, userDomain=null, eventBody=<not shown>, eventVersion=, actualProducerName=EngagementDesigner, actualProducerVersion=3.2.0.0.08070, publicationId=78-EngagementDesig-3.2.0.0.08070-4de9894a-c32b-475c-a8d3-bcbf114b905e, publicationTimestamp=1478611920076, metaDataBitSet=CeBitSet [val=0x6], valueCount=0]
2016-11-08 07:32:00,078 [WorkManager.DefaultWorkManager : 1] EngagementDesigner FINE - EngagementDesigner-3.2.0.0.08070 - WFEmailListener =>> Event published sucessfully with event body:{"status":"EMAIL_EXPIRED"}

This snippet seems to be from EngagementDesigner. Can you please check the log files for the email connector itself, as instructed above? Did you already do so, but it didn't yield any additional information?

Oh, ok. Here is the log from EmailConnector.log. Is this griping about certificate issues? I am trying to use SSL.

2016-11-09 07:12:00,082 [WorkManager.WebSphere_EJB_Container_AsynchMethods_Internal_WorkManager : 7] EmailConnector WARN - EmailConn ector-3.2.0.0.05320005 - connect: could not connect to [address=mail.mutaresoftware.com, smtps=true, login=vlalert@mutaresoftware.co m, pwd=***]
javax.mail.MessagingException: Can't send command to SMTP host;
nested exception is:
javax.net.ssl.SSLHandshakeException: com.ibm.jsse2.util.j: PKIX path building failed: java.security.cert.CertPathBuilderExce ption: PKIXCertPathBuilderImpl could not build a valid CertPath.; internal cause is:
java.security.cert.CertPathValidatorException: The certificate issued by CN=GeoTrust Global CA, O=GeoTrust Inc., C=US is not trusted; internal cause is:
java.security.cert.CertPathValidatorException: Certificate chaining error
at com.sun.mail.smtp.SMTPTransport.sendCommand(SMTPTransport.java:1717)
at com.sun.mail.smtp.SMTPTransport.sendCommand(SMTPTransport.java:1704)
at com.sun.mail.smtp.SMTPTransport.ehlo(SMTPTransport.java:1088)
at com.sun.mail.smtp.SMTPTransport.protocolConnect(SMTPTransport.java:468)
at javax.mail.Service.connect(Service.java:291)
at javax.mail.Service.connect(Service.java:172)
at com.avaya.zephyr.services.emailconnector.hosts.EmailHost.connect(EmailHost.java:159)
at com.avaya.zephyr.services.emailconnector.connectionpool.ConnectionPool.getConnection(ConnectionPool.java:78)
at com.avaya.zephyr.services.emailconnector.OutboxDrainer.drainOutbox(OutboxDrainer.java:54)
at sun.reflect.GeneratedMethodAccessor399.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:56)
at java.lang.reflect.Method.invoke(Method.java:620)
at com.ibm.ejs.container.AsyncMethodWorkWrapper.run(AsyncMethodWorkWrapper.java:234)
at com.ibm.ws.asynchbeans.J2EEContext.run(J2EEContext.java:810)
at com.ibm.ws.asynchbeans.WorkWithExecutionContextImpl.go(WorkWithExecutionContextImpl.java:222)
at com.ibm.ws.asynchbeans.ABWorkItemImpl.run(ABWorkItemImpl.java:206)
at com.ibm.ws.util.ThreadPool$Worker.run(ThreadPool.java:1865)
Caused by: javax.net.ssl.SSLHandshakeException: com.ibm.jsse2.util.j: PKIX path building failed: java.security.cert.CertPathBuilderE xception: PKIXCertPathBuilderImpl could not build a valid CertPath.; internal cause is:
java.security.cert.CertPathValidatorException: The certificate issued by CN=GeoTrust Global CA, O=GeoTrust Inc., C=US is not trusted; internal cause is:
java.security.cert.CertPathValidatorException: Certificate chaining error
at com.ibm.jsse2.j.a(j.java:42)
at com.ibm.jsse2.qc.a(qc.java:116)
at com.ibm.jsse2.ab.a(ab.java:413)
at com.ibm.jsse2.ab.a(ab.java:255)
at com.ibm.jsse2.bb.a(bb.java:42)
at com.ibm.jsse2.bb.a(bb.java:614)
at com.ibm.jsse2.ab.s(ab.java:373)
at com.ibm.jsse2.ab.a(ab.java:140)
at com.ibm.jsse2.qc.a(qc.java:701)
at com.ibm.jsse2.qc.h(qc.java:453)
at com.ibm.jsse2.qc.a(qc.java:547)
at com.ibm.jsse2.h.write(h.java:8)
at com.sun.mail.util.TraceOutputStream.write(TraceOutputStream.java:110)
at java.io.BufferedOutputStream.flushBuffer(BufferedOutputStream.java:94)
at java.io.BufferedOutputStream.flush(BufferedOutputStream.java:152)
at com.sun.mail.smtp.SMTPTransport.sendCommand(SMTPTransport.java:1715)
... 16 more
Caused by: com.ibm.jsse2.util.j: PKIX path building failed: java.security.cert.CertPathBuilderException: PKIXCertPathBuilderImpl cou ld not build a valid CertPath.; internal cause is:
java.security.cert.CertPathValidatorException: The certificate issued by CN=GeoTrust Global CA, O=GeoTrust Inc., C=US is not trusted; internal cause is:
java.security.cert.CertPathValidatorException: Certificate chaining error
at com.ibm.jsse2.util.h.a(h.java:3)
at com.ibm.jsse2.util.h.b(h.java:123)
at com.ibm.jsse2.util.g.a(g.java:13)
at com.ibm.jsse2.yc.a(yc.java:74)
at com.ibm.jsse2.yc.a(yc.java:163)
at com.ibm.jsse2.yc.checkServerTrusted(yc.java:160)
at com.avaya.zephyr.services.emailconnector.CustomTrustManager.checkServerTrusted(CustomTrustManager.java:141)
at com.ibm.jsse2.wc.checkServerTrusted(wc.java:58)
at com.ibm.jsse2.bb.a(bb.java:157)
... 27 more
Caused by: java.security.cert.CertPathBuilderException: PKIXCertPathBuilderImpl could not build a valid CertPath.; internal cause is :
java.security.cert.CertPathValidatorException: The certificate issued by CN=GeoTrust Global CA, O=GeoTrust Inc., C=US is not trusted; internal cause is:
java.security.cert.CertPathValidatorException: Certificate chaining error
at com.ibm.security.cert.PKIXCertPathBuilderImpl.engineBuild(PKIXCertPathBuilderImpl.java:410)
at java.security.cert.CertPathBuilder.build(CertPathBuilder.java:256)
at com.ibm.jsse2.util.h.a(h.java:37)
... 35 more
Caused by: java.security.cert.CertPathValidatorException: The certificate issued by CN=GeoTrust Global CA, O=GeoTrust Inc., C=US is not trusted; internal cause is:
java.security.cert.CertPathValidatorException: Certificate chaining error
at com.ibm.security.cert.BasicChecker.<init>(BasicChecker.java:111)
at com.ibm.security.cert.PKIXCertPathValidatorImpl.engineValidate(PKIXCertPathValidatorImpl.java:176)
at com.ibm.security.cert.PKIXCertPathBuilderImpl.myValidator(PKIXCertPathBuilderImpl.java:737)
at com.ibm.security.cert.PKIXCertPathBuilderImpl.buildCertPath(PKIXCertPathBuilderImpl.java:649)
at com.ibm.security.cert.PKIXCertPathBuilderImpl.buildCertPath(PKIXCertPathBuilderImpl.java:595)
at com.ibm.security.cert.PKIXCertPathBuilderImpl.engineBuild(PKIXCertPathBuilderImpl.java:356)
... 37 more
Caused by: java.security.cert.CertPathValidatorException: Certificate chaining error
at com.ibm.security.cert.CertPathUtil.findIssuer(CertPathUtil.java:297)
at com.ibm.security.cert.BasicChecker.<init>(BasicChecker.java:108)
... 42 more
2016-11-09 07:12:00,096 [WorkManager.WebSphere_EJB_Container_AsynchMethods_Internal_WorkManager : 9] EmailConnector WARN - EmailConn ector-3.2.0.0.05320005 - connect: could not connect to [address=mail.mutaresoftware.com, smtps=true, login=vlalert@mutaresoftware.co m, pwd=***]
javax.mail.MessagingException: Can't send command to SMTP host;
nested exception is:
javax.net.ssl.SSLHandshakeException: com.ibm.jsse2.util.j: PKIX path building failed: java.security.cert.CertPathBuilderExce ption: PKIXCertPathBuilderImpl could not build a valid CertPath.; internal cause is:
java.security.cert.CertPathValidatorException: The certificate issued by CN=GeoTrust Global CA, O=GeoTrust Inc., C=US is not trusted; internal cause is:
java.security.cert.CertPathValidatorException: Certificate chaining error
at com.sun.mail.smtp.SMTPTransport.sendCommand(SMTPTransport.java:1717)
at com.sun.mail.smtp.SMTPTransport.sendCommand(SMTPTransport.java:1704)
at com.sun.mail.smtp.SMTPTransport.ehlo(SMTPTransport.java:1088)
at com.sun.mail.smtp.SMTPTransport.protocolConnect(SMTPTransport.java:468)
at javax.mail.Service.connect(Service.java:291)
at javax.mail.Service.connect(Service.java:172)
at com.avaya.zephyr.services.emailconnector.hosts.EmailHost.connect(EmailHost.java:159)
at com.avaya.zephyr.services.emailconnector.connectionpool.ConnectionPool.getConnection(ConnectionPool.java:78)
at com.avaya.zephyr.services.emailconnector.OutboxDrainer.drainOutbox(OutboxDrainer.java:54)
at sun.reflect.GeneratedMethodAccessor399.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:56)
at java.lang.reflect.Method.invoke(Method.java:620)
at com.ibm.ejs.container.AsyncMethodWorkWrapper.run(AsyncMethodWorkWrapper.java:234)
at com.ibm.ws.asynchbeans.J2EEContext.run(J2EEContext.java:810)
at com.ibm.ws.asynchbeans.WorkWithExecutionContextImpl.go(WorkWithExecutionContextImpl.java:222)
at com.ibm.ws.asynchbeans.ABWorkItemImpl.run(ABWorkItemImpl.java:206)
at com.ibm.ws.util.ThreadPool$Worker.run(ThreadPool.java:1865)
Caused by: javax.net.ssl.SSLHandshakeException: com.ibm.jsse2.util.j: PKIX path building failed: java.security.cert.CertPathBuilderE xception: PKIXCertPathBuilderImpl could not build a valid CertPath.; internal cause is:
java.security.cert.CertPathValidatorException: The certificate issued by CN=GeoTrust Global CA, O=GeoTrust Inc., C=US is not trusted; internal cause is:
java.security.cert.CertPathValidatorException: Certificate chaining error
at com.ibm.jsse2.j.a(j.java:42)
at com.ibm.jsse2.qc.a(qc.java:116)
at com.ibm.jsse2.ab.a(ab.java:413)
at com.ibm.jsse2.ab.a(ab.java:255)
at com.ibm.jsse2.bb.a(bb.java:42)
at com.ibm.jsse2.bb.a(bb.java:614)
at com.ibm.jsse2.ab.s(ab.java:373)
at com.ibm.jsse2.ab.a(ab.java:140)
at com.ibm.jsse2.qc.a(qc.java:701)
at com.ibm.jsse2.qc.h(qc.java:453)
at com.ibm.jsse2.qc.a(qc.java:547)
at com.ibm.jsse2.h.write(h.java:8)
at com.sun.mail.util.TraceOutputStream.write(TraceOutputStream.java:110)
at java.io.BufferedOutputStream.flushBuffer(BufferedOutputStream.java:94)
at java.io.BufferedOutputStream.flush(BufferedOutputStream.java:152)
at com.sun.mail.smtp.SMTPTransport.sendCommand(SMTPTransport.java:1715)
... 16 more
Caused by: com.ibm.jsse2.util.j: PKIX path building failed: java.security.cert.CertPathBuilderException: PKIXCertPathBuilderImpl cou ld not build a valid CertPath.; internal cause is:
java.security.cert.CertPathValidatorException: The certificate issued by CN=GeoTrust Global CA, O=GeoTrust Inc., C=US is not trusted; internal cause is:
java.security.cert.CertPathValidatorException: Certificate chaining error
at com.ibm.jsse2.util.h.a(h.java:3)
at com.ibm.jsse2.util.h.b(h.java:123)
at com.ibm.jsse2.util.g.a(g.java:13)
at com.ibm.jsse2.yc.a(yc.java:74)
at com.ibm.jsse2.yc.a(yc.java:163)
at com.ibm.jsse2.yc.checkServerTrusted(yc.java:160)
at com.avaya.zephyr.services.emailconnector.CustomTrustManager.checkServerTrusted(CustomTrustManager.java:141)
at com.ibm.jsse2.wc.checkServerTrusted(wc.java:58)
at com.ibm.jsse2.bb.a(bb.java:157)
... 27 more
Caused by: java.security.cert.CertPathBuilderException: PKIXCertPathBuilderImpl could not build a valid CertPath.; internal cause is :
java.security.cert.CertPathValidatorException: The certificate issued by CN=GeoTrust Global CA, O=GeoTrust Inc., C=US is not trusted; internal cause is:
java.security.cert.CertPathValidatorException: Certificate chaining error
at com.ibm.security.cert.PKIXCertPathBuilderImpl.engineBuild(PKIXCertPathBuilderImpl.java:410)
at java.security.cert.CertPathBuilder.build(CertPathBuilder.java:256)
at com.ibm.jsse2.util.h.a(h.java:37)
... 35 more
Caused by: java.security.cert.CertPathValidatorException: The certificate issued by CN=GeoTrust Global CA, O=GeoTrust Inc., C=US is not trusted; internal cause is:
java.security.cert.CertPathValidatorException: Certificate chaining error
at com.ibm.security.cert.BasicChecker.<init>(BasicChecker.java:111)
at com.ibm.security.cert.PKIXCertPathValidatorImpl.engineValidate(PKIXCertPathValidatorImpl.java:176)
at com.ibm.security.cert.PKIXCertPathBuilderImpl.myValidator(PKIXCertPathBuilderImpl.java:737)
at com.ibm.security.cert.PKIXCertPathBuilderImpl.buildCertPath(PKIXCertPathBuilderImpl.java:649)
at com.ibm.security.cert.PKIXCertPathBuilderImpl.buildCertPath(PKIXCertPathBuilderImpl.java:595)
at com.ibm.security.cert.PKIXCertPathBuilderImpl.engineBuild(PKIXCertPathBuilderImpl.java:356)
... 37 more
Caused by: java.security.cert.CertPathValidatorException: Certificate chaining error
at com.ibm.security.cert.CertPathUtil.findIssuer(CertPathUtil.java:297)
at com.ibm.security.cert.BasicChecker.<init>(BasicChecker.java:108)
... 42 more
2016-11-09 07:12:00,082 [WorkManager.WebSphere_EJB_Container_AsynchMethods_Internal_WorkManager : 4] EmailConnector WARN - EmailConn ector-3.2.0.0.05320005 - connect: could not connect to [address=mail.mutaresoftware.com, smtps=true, login=vlalert@mutaresoftware.co m, pwd=***]
javax.mail.MessagingException: Can't send command to SMTP host;
nested exception is:
javax.net.ssl.SSLHandshakeException: com.ibm.jsse2.util.j: PKIX path building failed: java.security.cert.CertPathBuilderExce ption: PKIXCertPathBuilderImpl could not build a valid CertPath.; internal cause is:
java.security.cert.CertPathValidatorException: The certificate issued by CN=GeoTrust Global CA, O=GeoTrust Inc., C=US is not trusted; internal cause is:
java.security.cert.CertPathValidatorException: Certificate chaining error
at com.sun.mail.smtp.SMTPTransport.sendCommand(SMTPTransport.java:1717)
at com.sun.mail.smtp.SMTPTransport.sendCommand(SMTPTransport.java:1704)
at com.sun.mail.smtp.SMTPTransport.ehlo(SMTPTransport.java:1088)
at com.sun.mail.smtp.SMTPTransport.protocolConnect(SMTPTransport.java:468)
at javax.mail.Service.connect(Service.java:291)
at javax.mail.Service.connect(Service.java:172)
at com.avaya.zephyr.services.emailconnector.hosts.EmailHost.connect(EmailHost.java:159)
at com.avaya.zephyr.services.emailconnector.connectionpool.ConnectionPool.getConnection(ConnectionPool.java:78)
at com.avaya.zephyr.services.emailconnector.OutboxDrainer.drainOutbox(OutboxDrainer.java:54)
at sun.reflect.GeneratedMethodAccessor399.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:56)
at java.lang.reflect.Method.invoke(Method.java:620)
at com.ibm.ejs.container.AsyncMethodWorkWrapper.run(AsyncMethodWorkWrapper.java:234)
at com.ibm.ws.asynchbeans.J2EEContext.run(J2EEContext.java:810)
at com.ibm.ws.asynchbeans.WorkWithExecutionContextImpl.go(WorkWithExecutionContextImpl.java:222)
at com.ibm.ws.asynchbeans.ABWorkItemImpl.run(ABWorkItemImpl.java:206)
at com.ibm.ws.util.ThreadPool$Worker.run(ThreadPool.java:1865)
Caused by: javax.net.ssl.SSLHandshakeException: com.ibm.jsse2.util.j: PKIX path building failed: java.security.cert.CertPathBuilderE xception: PKIXCertPathBuilderImpl could not build a valid CertPath.; internal cause is:
java.security.cert.CertPathValidatorException: The certificate issued by CN=GeoTrust Global CA, O=GeoTrust Inc., C=US is not trusted; internal cause is:
java.security.cert.CertPathValidatorException: Certificate chaining error
at com.ibm.jsse2.j.a(j.java:42)
at com.ibm.jsse2.qc.a(qc.java:116)
at com.ibm.jsse2.ab.a(ab.java:413)
at com.ibm.jsse2.ab.a(ab.java:255)
at com.ibm.jsse2.bb.a(bb.java:42)
at com.ibm.jsse2.bb.a(bb.java:614)
at com.ibm.jsse2.ab.s(ab.java:373)
at com.ibm.jsse2.ab.a(ab.java:140)
at com.ibm.jsse2.qc.a(qc.java:701)
at com.ibm.jsse2.qc.h(qc.java:453)
at com.ibm.jsse2.qc.a(qc.java:547)
at com.ibm.jsse2.h.write(h.java:8)
at com.sun.mail.util.TraceOutputStream.write(TraceOutputStream.java:110)
at java.io.BufferedOutputStream.flushBuffer(BufferedOutputStream.java:94)
at java.io.BufferedOutputStream.flush(BufferedOutputStream.java:152)
at com.sun.mail.smtp.SMTPTransport.sendCommand(SMTPTransport.java:1715)
... 16 more
Caused by: com.ibm.jsse2.util.j: PKIX path building failed: java.security.cert.CertPathBuilderException: PKIXCertPathBuilderImpl cou ld not build a valid CertPath.; internal cause is:
java.security.cert.CertPathValidatorException: The certificate issued by CN=GeoTrust Global CA, O=GeoTrust Inc., C=US is not trusted; internal cause is:
java.security.cert.CertPathValidatorException: Certificate chaining error
at com.ibm.jsse2.util.h.a(h.java:3)
at com.ibm.jsse2.util.h.b(h.java:123)
at com.ibm.jsse2.util.g.a(g.java:13)
at com.ibm.jsse2.yc.a(yc.java:74)
at com.ibm.jsse2.yc.a(yc.java:163)
at com.ibm.jsse2.yc.checkServerTrusted(yc.java:160)
at com.avaya.zephyr.services.emailconnector.CustomTrustManager.checkServerTrusted(CustomTrustManager.java:141)
at com.ibm.jsse2.wc.checkServerTrusted(wc.java:58)
at com.ibm.jsse2.bb.a(bb.java:157)
... 27 more
Caused by: java.security.cert.CertPathBuilderException: PKIXCertPathBuilderImpl could not build a valid CertPath.; internal cause is :
java.security.cert.CertPathValidatorException: The certificate issued by CN=GeoTrust Global CA, O=GeoTrust Inc., C=US is not trusted; internal cause is:
java.security.cert.CertPathValidatorException: Certificate chaining error
at com.ibm.security.cert.PKIXCertPathBuilderImpl.engineBuild(PKIXCertPathBuilderImpl.java:410)
at java.security.cert.CertPathBuilder.build(CertPathBuilder.java:256)
at com.ibm.jsse2.util.h.a(h.java:37)
... 35 more
Caused by: java.security.cert.CertPathValidatorException: The certificate issued by CN=GeoTrust Global CA, O=GeoTrust Inc., C=US is not trusted; internal cause is:
java.security.cert.CertPathValidatorException: Certificate chaining error
at com.ibm.security.cert.BasicChecker.<init>(BasicChecker.java:111)
at com.ibm.security.cert.PKIXCertPathValidatorImpl.engineValidate(PKIXCertPathValidatorImpl.java:176)
at com.ibm.security.cert.PKIXCertPathBuilderImpl.myValidator(PKIXCertPathBuilderImpl.java:737)
at com.ibm.security.cert.PKIXCertPathBuilderImpl.buildCertPath(PKIXCertPathBuilderImpl.java:649)
at com.ibm.security.cert.PKIXCertPathBuilderImpl.buildCertPath(PKIXCertPathBuilderImpl.java:595)
at com.ibm.security.cert.PKIXCertPathBuilderImpl.engineBuild(PKIXCertPathBuilderImpl.java:356)
... 37 more
Caused by: java.security.cert.CertPathValidatorException: Certificate chaining error
at com.ibm.security.cert.CertPathUtil.findIssuer(CertPathUtil.java:297)
at com.ibm.security.cert.BasicChecker.<init>(BasicChecker.java:108)
... 42 more
2016-11-09 07:12:00,082 [WorkManager.WebSphere_EJB_Container_AsynchMethods_Internal_WorkManager : 8] EmailConnector WARN - EmailConn ector-3.2.0.0.05320005 - connect: could not connect to [address=mail.mutaresoftware.com, smtps=true, login=vlalert@mutaresoftware.co m, pwd=***]
javax.mail.MessagingException: Can't send command to SMTP host;
nested exception is:
javax.net.ssl.SSLHandshakeException: com.ibm.jsse2.util.j: PKIX path building failed: java.security.cert.CertPathBuilderExce ption: PKIXCertPathBuilderImpl could not build a valid CertPath.; internal cause is:
java.security.cert.CertPathValidatorException: The certificate issued by CN=GeoTrust Global CA, O=GeoTrust Inc., C=US is not trusted; internal cause is:
java.security.cert.CertPathValidatorException: Certificate chaining error
at com.sun.mail.smtp.SMTPTransport.sendCommand(SMTPTransport.java:1717)
at com.sun.mail.smtp.SMTPTransport.sendCommand(SMTPTransport.java:1704)
at com.sun.mail.smtp.SMTPTransport.ehlo(SMTPTransport.java:1088)
at com.sun.mail.smtp.SMTPTransport.protocolConnect(SMTPTransport.java:468)
at javax.mail.Service.connect(Service.java:291)
at javax.mail.Service.connect(Service.java:172)
at com.avaya.zephyr.services.emailconnector.hosts.EmailHost.connect(EmailHost.java:159)
at com.avaya.zephyr.services.emailconnector.connectionpool.ConnectionPool.getConnection(ConnectionPool.java:78)
at com.avaya.zephyr.services.emailconnector.OutboxDrainer.drainOutbox(OutboxDrainer.java:54)
at sun.reflect.GeneratedMethodAccessor399.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:56)
at java.lang.reflect.Method.invoke(Method.java:620)
at com.ibm.ejs.container.AsyncMethodWorkWrapper.run(AsyncMethodWorkWrapper.java:234)
at com.ibm.ws.asynchbeans.J2EEContext.run(J2EEContext.java:810)
at com.ibm.ws.asynchbeans.WorkWithExecutionContextImpl.go(WorkWithExecutionContextImpl.java:222)
at com.ibm.ws.asynchbeans.ABWorkItemImpl.run(ABWorkItemImpl.java:206)
at com.ibm.ws.util.ThreadPool$Worker.run(ThreadPool.java:1865)
Caused by: javax.net.ssl.SSLHandshakeException: com.ibm.jsse2.util.j: PKIX path building failed: java.security.cert.CertPathBuilderE xception: PKIXCertPathBuilderImpl could not build a valid CertPath.; internal cause is:
java.security.cert.CertPathValidatorException: The certificate issued by CN=GeoTrust Global CA, O=GeoTrust Inc., C=US is not trusted; internal cause is:
java.security.cert.CertPathValidatorException: Certificate chaining error
at com.ibm.jsse2.j.a(j.java:42)
at com.ibm.jsse2.qc.a(qc.java:116)
at com.ibm.jsse2.ab.a(ab.java:413)
at com.ibm.jsse2.ab.a(ab.java:255)
at com.ibm.jsse2.bb.a(bb.java:42)
at com.ibm.jsse2.bb.a(bb.java:614)
at com.ibm.jsse2.ab.s(ab.java:373)
at com.ibm.jsse2.ab.a(ab.java:140)
at com.ibm.jsse2.qc.a(qc.java:701)
at com.ibm.jsse2.qc.h(qc.java:453)
at com.ibm.jsse2.qc.a(qc.java:547)
at com.ibm.jsse2.h.write(h.java:8)
at com.sun.mail.util.TraceOutputStream.write(TraceOutputStream.java:110)
at java.io.BufferedOutputStream.flushBuffer(BufferedOutputStream.java:94)
at java.io.BufferedOutputStream.flush(BufferedOutputStream.java:152)
at com.sun.mail.smtp.SMTPTransport.sendCommand(SMTPTransport.java:1715)
... 16 more
Caused by: com.ibm.jsse2.util.j: PKIX path building failed: java.security.cert.CertPathBuilderException: PKIXCertPathBuilderImpl cou ld not build a valid CertPath.; internal cause is:
java.security.cert.CertPathValidatorException: The certificate issued by CN=GeoTrust Global CA, O=GeoTrust Inc., C=US is not trusted; internal cause is:
java.security.cert.CertPathValidatorException: Certificate chaining error
at com.ibm.jsse2.util.h.a(h.java:3)
at com.ibm.jsse2.util.h.b(h.java:123)
at com.ibm.jsse2.util.g.a(g.java:13)
at com.ibm.jsse2.yc.a(yc.java:74)
at com.ibm.jsse2.yc.a(yc.java:163)
at com.ibm.jsse2.yc.checkServerTrusted(yc.java:160)
at com.avaya.zephyr.services.emailconnector.CustomTrustManager.checkServerTrusted(CustomTrustManager.java:141)
at com.ibm.jsse2.wc.checkServerTrusted(wc.java:58)
at com.ibm.jsse2.bb.a(bb.java:157)
... 27 more
Caused by: java.security.cert.CertPathBuilderException: PKIXCertPathBuilderImpl could not build a valid CertPath.; internal cause is :
java.security.cert.CertPathValidatorException: The certificate issued by CN=GeoTrust Global CA, O=GeoTrust Inc., C=US is not trusted; internal cause is:
java.security.cert.CertPathValidatorException: Certificate chaining error
at com.ibm.security.cert.PKIXCertPathBuilderImpl.engineBuild(PKIXCertPathBuilderImpl.java:410)
at java.security.cert.CertPathBuilder.build(CertPathBuilder.java:256)
at com.ibm.jsse2.util.h.a(h.java:37)
... 35 more
Caused by: java.security.cert.CertPathValidatorException: The certificate issued by CN=GeoTrust Global CA, O=GeoTrust Inc., C=US is not trusted; internal cause is:
java.security.cert.CertPathValidatorException: Certificate chaining error
at com.ibm.security.cert.BasicChecker.<init>(BasicChecker.java:111)
at com.ibm.security.cert.PKIXCertPathValidatorImpl.engineValidate(PKIXCertPathValidatorImpl.java:176)
at com.ibm.security.cert.PKIXCertPathBuilderImpl.myValidator(PKIXCertPathBuilderImpl.java:737)
at com.ibm.security.cert.PKIXCertPathBuilderImpl.buildCertPath(PKIXCertPathBuilderImpl.java:649)
at com.ibm.security.cert.PKIXCertPathBuilderImpl.buildCertPath(PKIXCertPathBuilderImpl.java:595)
at com.ibm.security.cert.PKIXCertPathBuilderImpl.engineBuild(PKIXCertPathBuilderImpl.java:356)
... 37 more
Caused by: java.security.cert.CertPathValidatorException: Certificate chaining error
at com.ibm.security.cert.CertPathUtil.findIssuer(CertPathUtil.java:297)
at com.ibm.security.cert.BasicChecker.<init>(BasicChecker.java:108)
... 42 more
2016-11-09 07:12:00,082 [WorkManager.WebSphere_EJB_Container_AsynchMethods_Internal_WorkManager : 5] EmailConnector WARN - EmailConn ector-3.2.0.0.05320005 - connect: could not connect to [address=mail.mutaresoftware.com, smtps=true, login=vlalert@mutaresoftware.co m, pwd=***]
javax.mail.MessagingException: Can't send command to SMTP host;
nested exception is:
javax.net.ssl.SSLHandshakeException: com.ibm.jsse2.util.j: PKIX path building failed: java.security.cert.CertPathBuilderExce ption: PKIXCertPathBuilderImpl could not build a valid CertPath.; internal cause is:
java.security.cert.CertPathValidatorException: The certificate issued by CN=GeoTrust Global CA, O=GeoTrust Inc., C=US is not trusted; internal cause is:
java.security.cert.CertPathValidatorException: Certificate chaining error
at com.sun.mail.smtp.SMTPTransport.sendCommand(SMTPTransport.java:1717)
at com.sun.mail.smtp.SMTPTransport.sendCommand(SMTPTransport.java:1704)
at com.sun.mail.smtp.SMTPTransport.ehlo(SMTPTransport.java:1088)
at com.sun.mail.smtp.SMTPTransport.protocolConnect(SMTPTransport.java:468)
at javax.mail.Service.connect(Service.java:291)
at javax.mail.Service.connect(Service.java:172)
at com.avaya.zephyr.services.emailconnector.hosts.EmailHost.connect(EmailHost.java:159)
at com.avaya.zephyr.services.emailconnector.connectionpool.ConnectionPool.getConnection(ConnectionPool.java:78)
at com.avaya.zephyr.services.emailconnector.OutboxDrainer.drainOutbox(OutboxDrainer.java:54)
at sun.reflect.GeneratedMethodAccessor399.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:56)
at java.lang.reflect.Method.invoke(Method.java:620)
at com.ibm.ejs.container.AsyncMethodWorkWrapper.run(AsyncMethodWorkWrapper.java:234)
at com.ibm.ws.asynchbeans.J2EEContext.run(J2EEContext.java:810)
at com.ibm.ws.asynchbeans.WorkWithExecutionContextImpl.go(WorkWithExecutionContextImpl.java:222)
at com.ibm.ws.asynchbeans.ABWorkItemImpl.run(ABWorkItemImpl.java:206)
at com.ibm.ws.util.ThreadPool$Worker.run(ThreadPool.java:1865)
Caused by: javax.net.ssl.SSLHandshakeException: com.ibm.jsse2.util.j: PKIX path building failed: java.security.cert.CertPathBuilderE xception: PKIXCertPathBuilderImpl could not build a valid CertPath.; internal cause is:
java.security.cert.CertPathValidatorException: The certificate issued by CN=GeoTrust Global CA, O=GeoTrust Inc., C=US is not trusted; internal cause is:
java.security.cert.CertPathValidatorException: Certificate chaining error
at com.ibm.jsse2.j.a(j.java:42)
at com.ibm.jsse2.qc.a(qc.java:116)
at com.ibm.jsse2.ab.a(ab.java:413)
at com.ibm.jsse2.ab.a(ab.java:255)
at com.ibm.jsse2.bb.a(bb.java:42)
at com.ibm.jsse2.bb.a(bb.java:614)
at com.ibm.jsse2.ab.s(ab.java:373)
at com.ibm.jsse2.ab.a(ab.java:140)
at com.ibm.jsse2.qc.a(qc.java:701)
at com.ibm.jsse2.qc.h(qc.java:453)
at com.ibm.jsse2.qc.a(qc.java:547)
at com.ibm.jsse2.h.write(h.java:8)
at com.sun.mail.util.TraceOutputStream.write(TraceOutputStream.java:110)
at java.io.BufferedOutputStream.flushBuffer(BufferedOutputStream.java:94)
at java.io.BufferedOutputStream.flush(BufferedOutputStream.java:152)
at com.sun.mail.smtp.SMTPTransport.sendCommand(SMTPTransport.java:1715)
... 16 more
Caused by: com.ibm.jsse2.util.j: PKIX path building failed: java.security.cert.CertPathBuilderException: PKIXCertPathBuilderImpl cou ld not build a valid CertPath.; internal cause is:
java.security.cert.CertPathValidatorException: The certificate issued by CN=GeoTrust Global CA, O=GeoTrust Inc., C=US is not trusted; internal cause is:
java.security.cert.CertPathValidatorException: Certificate chaining error
at com.ibm.jsse2.util.h.a(h.java:3)
at com.ibm.jsse2.util.h.b(h.java:123)
at com.ibm.jsse2.util.g.a(g.java:13)
at com.ibm.jsse2.yc.a(yc.java:74)
at com.ibm.jsse2.yc.a(yc.java:163)
at com.ibm.jsse2.yc.checkServerTrusted(yc.java:160)
at com.avaya.zephyr.services.emailconnector.CustomTrustManager.checkServerTrusted(CustomTrustManager.java:141)
at com.ibm.jsse2.wc.checkServerTrusted(wc.java:58)
at com.ibm.jsse2.bb.a(bb.java:157)
... 27 more
Caused by: java.security.cert.CertPathBuilderException: PKIXCertPathBuilderImpl could not build a valid CertPath.; internal cause is :
java.security.cert.CertPathValidatorException: The certificate issued by CN=GeoTrust Global CA, O=GeoTrust Inc., C=US is not trusted; internal cause is:
java.security.cert.CertPathValidatorException: Certificate chaining error
at com.ibm.security.cert.PKIXCertPathBuilderImpl.engineBuild(PKIXCertPathBuilderImpl.java:410)
at java.security.cert.CertPathBuilder.build(CertPathBuilder.java:256)
at com.ibm.jsse2.util.h.a(h.java:37)
... 35 more
Caused by: java.security.cert.CertPathValidatorException: The certificate issued by CN=GeoTrust Global CA, O=GeoTrust Inc., C=US is not trusted; internal cause is:
java.security.cert.CertPathValidatorException: Certificate chaining error
at com.ibm.security.cert.BasicChecker.<init>(BasicChecker.java:111)
at com.ibm.security.cert.PKIXCertPathValidatorImpl.engineValidate(PKIXCertPathValidatorImpl.java:176)
at com.ibm.security.cert.PKIXCertPathBuilderImpl.myValidator(PKIXCertPathBuilderImpl.java:737)
at com.ibm.security.cert.PKIXCertPathBuilderImpl.buildCertPath(PKIXCertPathBuilderImpl.java:649)
at com.ibm.security.cert.PKIXCertPathBuilderImpl.buildCertPath(PKIXCertPathBuilderImpl.java:595)
at com.ibm.security.cert.PKIXCertPathBuilderImpl.engineBuild(PKIXCertPathBuilderImpl.java:356)
... 37 more
Caused by: java.security.cert.CertPathValidatorException: Certificate chaining error
at com.ibm.security.cert.CertPathUtil.findIssuer(CertPathUtil.java:297)
at com.ibm.security.cert.BasicChecker.<init>(BasicChecker.java:108)
... 42 more
2016-11-09 07:12:00,105 [WorkManager.WebSphere_EJB_Container_AsynchMethods_Internal_WorkManager : 7] EmailConnector INFO - EmailConn ector-3.2.0.0.05320005 - EmailConnector(3.2.0.0.05320005) - no host or not connected, returning request to outbox
2016-11-09 07:12:00,112 [WorkManager.WebSphere_EJB_Container_AsynchMethods_Internal_WorkManager : 5] EmailConnector INFO - EmailConn ector-3.2.0.0.05320005 - EmailConnector(3.2.0.0.05320005) - no host or not connected, returning request to outbox

Yes, you've got certificate woes. The public CAs are not provisioned as trusted CAs by default on Breeze. You need to explicitly install the ones that you want to trust. In this case, you'll need to go to the Geo Trust website and download their Global CA certificate:
https://www.geotrust.com/resources/root-certificates/

Once you've got the certificate, you need to provision it as trusted as documented in our admin guide. Go to System Manager then Inventory->Manage Elements->Click your Breeze server->More Actions->Trusted Certificates.

After provisioning the certificate, you'll need to uninstall / reinstall the Email Connector, or restart your Breeze server. We'll hopefully be removing that need in our next release.

I downloaded GeoTrust_Global_CA.pem from the website you stated. In Manage Elements, I checked "Breeze EDP" with type "Avaya Breeze" (is that the correct one?) and went to More Actions / Configure Trusted Certificates. In there I clicked Add and added the pem file I downloaded. I then uninstalled/installed the Email connector and I am still getting errors. Did I miss anything?

Are you seeing the same error? Is this in a Collaboratory or in a lab in your own data center?

It is our in-house lab system and here are the errors:

2016-11-16 03:13:30,106 [WorkManager.WebSphere_EJB_Container_AsynchMethods_Internal_WorkManager : 18] EmailConnector WARN - EmailConnector-3.2.0.0.05320005 - connect: could not connect to [address=mail.mutaresoftware.com, smtps=true, login=vlalert@mutaresoftware.com, pwd=***]
javax.mail.MessagingException: Can't send command to SMTP host;
nested exception is:
javax.net.ssl.SSLHandshakeException: com.ibm.jsse2.util.j: PKIX path building failed: java.security.cert.CertPathBuilderException: PKIXCertPathBuilderImpl could not build a valid CertPath.; internal cause is:
java.security.cert.CertPathValidatorException: The certificate issued by CN=GeoTrust Global CA, O=GeoTrust Inc., C=US is not trusted; internal cause is:
java.security.cert.CertPathValidatorException: Certificate chaining error
at com.sun.mail.smtp.SMTPTransport.sendCommand(SMTPTransport.java:1717)
at com.sun.mail.smtp.SMTPTransport.sendCommand(SMTPTransport.java:1704)
at com.sun.mail.smtp.SMTPTransport.ehlo(SMTPTransport.java:1088)
at com.sun.mail.smtp.SMTPTransport.protocolConnect(SMTPTransport.java:468)
at javax.mail.Service.connect(Service.java:291)
at javax.mail.Service.connect(Service.java:172)
at com.avaya.zephyr.services.emailconnector.hosts.EmailHost.connect(EmailHost.java:159)
at com.avaya.zephyr.services.emailconnector.connectionpool.ConnectionPool.getConnection(ConnectionPool.java:78)
at com.avaya.zephyr.services.emailconnector.OutboxDrainer.drainOutbox(OutboxDrainer.java:54)
at sun.reflect.GeneratedMethodAccessor429.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:56)
at java.lang.reflect.Method.invoke(Method.java:620)
at com.ibm.ejs.container.AsyncMethodWorkWrapper.run(AsyncMethodWorkWrapper.java:234)
at com.ibm.ws.asynchbeans.J2EEContext.run(J2EEContext.java:810)
at com.ibm.ws.asynchbeans.WorkWithExecutionContextImpl.go(WorkWithExecutionContextImpl.java:222)
at com.ibm.ws.asynchbeans.ABWorkItemImpl.run(ABWorkItemImpl.java:206)
at com.ibm.ws.util.ThreadPool$Worker.run(ThreadPool.java:1865)
Caused by: javax.net.ssl.SSLHandshakeException: com.ibm.jsse2.util.j: PKIX path building failed: java.security.cert.CertPathBuilderException: PKIXCertPathBuilderImpl could not build a valid CertPath.; internal cause is:
java.security.cert.CertPathValidatorException: The certificate issued by CN=GeoTrust Global CA, O=GeoTrust Inc., C=US is not trusted; internal cause is:
java.security.cert.CertPathValidatorException: Certificate chaining error
at com.ibm.jsse2.j.a(j.java:42)
at com.ibm.jsse2.qc.a(qc.java:116)
at com.ibm.jsse2.ab.a(ab.java:413)
at com.ibm.jsse2.ab.a(ab.java:255)
at com.ibm.jsse2.bb.a(bb.java:42)
at com.ibm.jsse2.bb.a(bb.java:614)
at com.ibm.jsse2.ab.s(ab.java:373)
at com.ibm.jsse2.ab.a(ab.java:140)
at com.ibm.jsse2.qc.a(qc.java:701)
at com.ibm.jsse2.qc.h(qc.java:453)
at com.ibm.jsse2.qc.a(qc.java:547)
at com.ibm.jsse2.h.write(h.java:8)
at com.sun.mail.util.TraceOutputStream.write(TraceOutputStream.java:110)
at java.io.BufferedOutputStream.flushBuffer(BufferedOutputStream.java:94)
at java.io.BufferedOutputStream.flush(BufferedOutputStream.java:152)
at com.sun.mail.smtp.SMTPTransport.sendCommand(SMTPTransport.java:1715)
... 16 more
Caused by: com.ibm.jsse2.util.j: PKIX path building failed: java.security.cert.CertPathBuilderException: PKIXCertPathBuilderImpl could not build a valid CertPath.; internal cause is:
java.security.cert.CertPathValidatorException: The certificate issued by CN=GeoTrust Global CA, O=GeoTrust Inc., C=US is not trusted; internal cause is:
java.security.cert.CertPathValidatorException: Certificate chaining error
at com.ibm.jsse2.util.h.a(h.java:3)
at com.ibm.jsse2.util.h.b(h.java:123)
at com.ibm.jsse2.util.g.a(g.java:13)
at com.ibm.jsse2.yc.a(yc.java:74)
at com.ibm.jsse2.yc.a(yc.java:163)
at com.ibm.jsse2.yc.checkServerTrusted(yc.java:160)
at com.avaya.zephyr.services.emailconnector.CustomTrustManager.checkServerTrusted(CustomTrustManager.java:141)
at com.ibm.jsse2.wc.checkServerTrusted(wc.java:58)
at com.ibm.jsse2.bb.a(bb.java:157)
... 27 more
Caused by: java.security.cert.CertPathBuilderException: PKIXCertPathBuilderImpl could not build a valid CertPath.; internal cause is:
java.security.cert.CertPathValidatorException: The certificate issued by CN=GeoTrust Global CA, O=GeoTrust Inc., C=US is not trusted; internal cause is:
java.security.cert.CertPathValidatorException: Certificate chaining error
at com.ibm.security.cert.PKIXCertPathBuilderImpl.engineBuild(PKIXCertPathBuilderImpl.java:410)
at java.security.cert.CertPathBuilder.build(CertPathBuilder.java:256)
at com.ibm.jsse2.util.h.a(h.java:37)
... 35 more
Caused by: java.security.cert.CertPathValidatorException: The certificate issued by CN=GeoTrust Global CA, O=GeoTrust Inc., C=US is not trusted; internal cause is:
java.security.cert.CertPathValidatorException: Certificate chaining error
at com.ibm.security.cert.BasicChecker.<init>(BasicChecker.java:111)
at com.ibm.security.cert.PKIXCertPathValidatorImpl.engineValidate(PKIXCertPathValidatorImpl.java:176)
at com.ibm.security.cert.PKIXCertPathBuilderImpl.myValidator(PKIXCertPathBuilderImpl.java:737)
at com.ibm.security.cert.PKIXCertPathBuilderImpl.buildCertPath(PKIXCertPathBuilderImpl.java:649)
at com.ibm.security.cert.PKIXCertPathBuilderImpl.buildCertPath(PKIXCertPathBuilderImpl.java:595)
at com.ibm.security.cert.PKIXCertPathBuilderImpl.engineBuild(PKIXCertPathBuilderImpl.java:356)
... 37 more
Caused by: java.security.cert.CertPathValidatorException: Certificate chaining error
at com.ibm.security.cert.CertPathUtil.findIssuer(CertPathUtil.java:297)
at com.ibm.security.cert.BasicChecker.<init>(BasicChecker.java:108)
... 42 more
2016-11-16 03:13:30,106 [WorkManager.WebSphere_EJB_Container_AsynchMethods_Internal_WorkManager : 20] EmailConnector WARN - EmailConnector-3.2.0.0.05320005 - connect: could not connect to [address=mail.mutaresoftware.com, smtps=true, login=vlalert@mutaresoftware.com, pwd=***]
javax.mail.MessagingException: Can't send command to SMTP host;
nested exception is:
javax.net.ssl.SSLHandshakeException: com.ibm.jsse2.util.j: PKIX path building failed: java.security.cert.CertPathBuilderException: PKIXCertPathBuilderImpl could not build a valid CertPath.; internal cause is:
java.security.cert.CertPathValidatorException: The certificate issued by CN=GeoTrust Global CA, O=GeoTrust Inc., C=US is not trusted; internal cause is:
java.security.cert.CertPathValidatorException: Certificate chaining error
at com.sun.mail.smtp.SMTPTransport.sendCommand(SMTPTransport.java:1717)
at com.sun.mail.smtp.SMTPTransport.sendCommand(SMTPTransport.java:1704)
at com.sun.mail.smtp.SMTPTransport.ehlo(SMTPTransport.java:1088)
at com.sun.mail.smtp.SMTPTransport.protocolConnect(SMTPTransport.java:468)
at javax.mail.Service.connect(Service.java:291)
at javax.mail.Service.connect(Service.java:172)
at com.avaya.zephyr.services.emailconnector.hosts.EmailHost.connect(EmailHost.java:159)
at com.avaya.zephyr.services.emailconnector.connectionpool.ConnectionPool.getConnection(ConnectionPool.java:78)
at com.avaya.zephyr.services.emailconnector.OutboxDrainer.drainOutbox(OutboxDrainer.java:54)
at sun.reflect.GeneratedMethodAccessor429.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:56)
at java.lang.reflect.Method.invoke(Method.java:620)
at com.ibm.ejs.container.AsyncMethodWorkWrapper.run(AsyncMethodWorkWrapper.java:234)
at com.ibm.ws.asynchbeans.J2EEContext.run(J2EEContext.java:810)
at com.ibm.ws.asynchbeans.WorkWithExecutionContextImpl.go(WorkWithExecutionContextImpl.java:222)
at com.ibm.ws.asynchbeans.ABWorkItemImpl.run(ABWorkItemImpl.java:206)
at com.ibm.ws.util.ThreadPool$Worker.run(ThreadPool.java:1865)
Caused by: javax.net.ssl.SSLHandshakeException: com.ibm.jsse2.util.j: PKIX path building failed: java.security.cert.CertPathBuilderException: PKIXCertPathBuilderImpl could not build a valid CertPath.; internal cause is:
java.security.cert.CertPathValidatorException: The certificate issued by CN=GeoTrust Global CA, O=GeoTrust Inc., C=US is not trusted; internal cause is:
java.security.cert.CertPathValidatorException: Certificate chaining error
at com.ibm.jsse2.j.a(j.java:42)
at com.ibm.jsse2.qc.a(qc.java:116)
at com.ibm.jsse2.ab.a(ab.java:413)
at com.ibm.jsse2.ab.a(ab.java:255)
at com.ibm.jsse2.bb.a(bb.java:42)
at com.ibm.jsse2.bb.a(bb.java:614)
at com.ibm.jsse2.ab.s(ab.java:373)
at com.ibm.jsse2.ab.a(ab.java:140)
at com.ibm.jsse2.qc.a(qc.java:701)
at com.ibm.jsse2.qc.h(qc.java:453)
at com.ibm.jsse2.qc.a(qc.java:547)
at com.ibm.jsse2.h.write(h.java:8)
at com.sun.mail.util.TraceOutputStream.write(TraceOutputStream.java:110)
at java.io.BufferedOutputStream.flushBuffer(BufferedOutputStream.java:94)
at java.io.BufferedOutputStream.flush(BufferedOutputStream.java:152)
at com.sun.mail.smtp.SMTPTransport.sendCommand(SMTPTransport.java:1715)
... 16 more
Caused by: com.ibm.jsse2.util.j: PKIX path building failed: java.security.cert.CertPathBuilderException: PKIXCertPathBuilderImpl could not build a valid CertPath.; internal cause is:
java.security.cert.CertPathValidatorException: The certificate issued by CN=GeoTrust Global CA, O=GeoTrust Inc., C=US is not trusted; internal cause is:
java.security.cert.CertPathValidatorException: Certificate chaining error
at com.ibm.jsse2.util.h.a(h.java:3)
at com.ibm.jsse2.util.h.b(h.java:123)
at com.ibm.jsse2.util.g.a(g.java:13)
at com.ibm.jsse2.yc.a(yc.java:74)
at com.ibm.jsse2.yc.a(yc.java:163)
at com.ibm.jsse2.yc.checkServerTrusted(yc.java:160)
at com.avaya.zephyr.services.emailconnector.CustomTrustManager.checkServerTrusted(CustomTrustManager.java:141)
at com.ibm.jsse2.wc.checkServerTrusted(wc.java:58)
at com.ibm.jsse2.bb.a(bb.java:157)
... 27 more
Caused by: java.security.cert.CertPathBuilderException: PKIXCertPathBuilderImpl could not build a valid CertPath.; internal cause is:
java.security.cert.CertPathValidatorException: The certificate issued by CN=GeoTrust Global CA, O=GeoTrust Inc., C=US is not trusted; internal cause is:
java.security.cert.CertPathValidatorException: Certificate chaining error
at com.ibm.security.cert.PKIXCertPathBuilderImpl.engineBuild(PKIXCertPathBuilderImpl.java:410)
at java.security.cert.CertPathBuilder.build(CertPathBuilder.java:256)
at com.ibm.jsse2.util.h.a(h.java:37)
... 35 more
Caused by: java.security.cert.CertPathValidatorException: The certificate issued by CN=GeoTrust Global CA, O=GeoTrust Inc., C=US is not trusted; internal cause is:
java.security.cert.CertPathValidatorException: Certificate chaining error
at com.ibm.security.cert.BasicChecker.<init>(BasicChecker.java:111)
at com.ibm.security.cert.PKIXCertPathValidatorImpl.engineValidate(PKIXCertPathValidatorImpl.java:176)
at com.ibm.security.cert.PKIXCertPathBuilderImpl.myValidator(PKIXCertPathBuilderImpl.java:737)
at com.ibm.security.cert.PKIXCertPathBuilderImpl.buildCertPath(PKIXCertPathBuilderImpl.java:649)
at com.ibm.security.cert.PKIXCertPathBuilderImpl.buildCertPath(PKIXCertPathBuilderImpl.java:595)
at com.ibm.security.cert.PKIXCertPathBuilderImpl.engineBuild(PKIXCertPathBuilderImpl.java:356)
... 37 more
Caused by: java.security.cert.CertPathValidatorException: Certificate chaining error
at com.ibm.security.cert.CertPathUtil.findIssuer(CertPathUtil.java:297)
at com.ibm.security.cert.BasicChecker.<init>(BasicChecker.java:108)
... 42 more
2016-11-16 03:13:30,106 [WorkManager.WebSphere_EJB_Container_AsynchMethods_Internal_WorkManager : 10] EmailConnector WARN - EmailConnector-3.2.0.0.05320005 - connect: could not connect to [address=mail.mutaresoftware.com, smtps=true, login=vlalert@mutaresoftware.com, pwd=***]
javax.mail.MessagingException: Can't send command to SMTP host;
nested exception is:
javax.net.ssl.SSLHandshakeException: com.ibm.jsse2.util.j: PKIX path building failed: java.security.cert.CertPathBuilderException: PKIXCertPathBuilderImpl could not build a valid CertPath.; internal cause is:
java.security.cert.CertPathValidatorException: The certificate issued by CN=GeoTrust Global CA, O=GeoTrust Inc., C=US is not trusted; internal cause is:
java.security.cert.CertPathValidatorException: Certificate chaining error
at com.sun.mail.smtp.SMTPTransport.sendCommand(SMTPTransport.java:1717)
at com.sun.mail.smtp.SMTPTransport.sendCommand(SMTPTransport.java:1704)
at com.sun.mail.smtp.SMTPTransport.ehlo(SMTPTransport.java:1088)
at com.sun.mail.smtp.SMTPTransport.protocolConnect(SMTPTransport.java:468)
at javax.mail.Service.connect(Service.java:291)
at javax.mail.Service.connect(Service.java:172)
at com.avaya.zephyr.services.emailconnector.hosts.EmailHost.connect(EmailHost.java:159)
at com.avaya.zephyr.services.emailconnector.connectionpool.ConnectionPool.getConnection(ConnectionPool.java:78)
at com.avaya.zephyr.services.emailconnector.OutboxDrainer.drainOutbox(OutboxDrainer.java:54)
at sun.reflect.GeneratedMethodAccessor429.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:56)
at java.lang.reflect.Method.invoke(Method.java:620)
at com.ibm.ejs.container.AsyncMethodWorkWrapper.run(AsyncMethodWorkWrapper.java:234)
at com.ibm.ws.asynchbeans.J2EEContext.run(J2EEContext.java:810)
at com.ibm.ws.asynchbeans.WorkWithExecutionContextImpl.go(WorkWithExecutionContextImpl.java:222)
at com.ibm.ws.asynchbeans.ABWorkItemImpl.run(ABWorkItemImpl.java:206)
at com.ibm.ws.util.ThreadPool$Worker.run(ThreadPool.java:1865)
Caused by: javax.net.ssl.SSLHandshakeException: com.ibm.jsse2.util.j: PKIX path building failed: java.security.cert.CertPathBuilderException: PKIXCertPathBuilderImpl could not build a valid CertPath.; internal cause is:
java.security.cert.CertPathValidatorException: The certificate issued by CN=GeoTrust Global CA, O=GeoTrust Inc., C=US is not trusted; internal cause is:
java.security.cert.CertPathValidatorException: Certificate chaining error
at com.ibm.jsse2.j.a(j.java:42)
at com.ibm.jsse2.qc.a(qc.java:116)
at com.ibm.jsse2.ab.a(ab.java:413)
at com.ibm.jsse2.ab.a(ab.java:255)
at com.ibm.jsse2.bb.a(bb.java:42)
at com.ibm.jsse2.bb.a(bb.java:614)
at com.ibm.jsse2.ab.s(ab.java:373)
at com.ibm.jsse2.ab.a(ab.java:140)
at com.ibm.jsse2.qc.a(qc.java:701)
at com.ibm.jsse2.qc.h(qc.java:453)
at com.ibm.jsse2.qc.a(qc.java:547)
at com.ibm.jsse2.h.write(h.java:8)
at com.sun.mail.util.TraceOutputStream.write(TraceOutputStream.java:110)
at java.io.BufferedOutputStream.flushBuffer(BufferedOutputStream.java:94)
at java.io.BufferedOutputStream.flush(BufferedOutputStream.java:152)
at com.sun.mail.smtp.SMTPTransport.sendCommand(SMTPTransport.java:1715)
... 16 more
Caused by: com.ibm.jsse2.util.j: PKIX path building failed: java.security.cert.CertPathBuilderException: PKIXCertPathBuilderImpl could not build a valid CertPath.; internal cause is:
java.security.cert.CertPathValidatorException: The certificate issued by CN=GeoTrust Global CA, O=GeoTrust Inc., C=US is not trusted; internal cause is:
java.security.cert.CertPathValidatorException: Certificate chaining error
at com.ibm.jsse2.util.h.a(h.java:3)
at com.ibm.jsse2.util.h.b(h.java:123)
at com.ibm.jsse2.util.g.a(g.java:13)
at com.ibm.jsse2.yc.a(yc.java:74)
at com.ibm.jsse2.yc.a(yc.java:163)
at com.ibm.jsse2.yc.checkServerTrusted(yc.java:160)
at com.avaya.zephyr.services.emailconnector.CustomTrustManager.checkServerTrusted(CustomTrustManager.java:141)
at com.ibm.jsse2.wc.checkServerTrusted(wc.java:58)
at com.ibm.jsse2.bb.a(bb.java:157)
... 27 more
Caused by: java.security.cert.CertPathBuilderException: PKIXCertPathBuilderImpl could not build a valid CertPath.; internal cause is:
java.security.cert.CertPathValidatorException: The certificate issued by CN=GeoTrust Global CA, O=GeoTrust Inc., C=US is not trusted; internal cause is:
java.security.cert.CertPathValidatorException: Certificate chaining error
at com.ibm.security.cert.PKIXCertPathBuilderImpl.engineBuild(PKIXCertPathBuilderImpl.java:410)
at java.security.cert.CertPathBuilder.build(CertPathBuilder.java:256)
at com.ibm.jsse2.util.h.a(h.java:37)
... 35 more
Caused by: java.security.cert.CertPathValidatorException: The certificate issued by CN=GeoTrust Global CA, O=GeoTrust Inc., C=US is not trusted; internal cause is:
java.security.cert.CertPathValidatorException: Certificate chaining error
at com.ibm.security.cert.BasicChecker.<init>(BasicChecker.java:111)
at com.ibm.security.cert.PKIXCertPathValidatorImpl.engineValidate(PKIXCertPathValidatorImpl.java:176)
at com.ibm.security.cert.PKIXCertPathBuilderImpl.myValidator(PKIXCertPathBuilderImpl.java:737)
at com.ibm.security.cert.PKIXCertPathBuilderImpl.buildCertPath(PKIXCertPathBuilderImpl.java:649)
at com.ibm.security.cert.PKIXCertPathBuilderImpl.buildCertPath(PKIXCertPathBuilderImpl.java:595)
at com.ibm.security.cert.PKIXCertPathBuilderImpl.engineBuild(PKIXCertPathBuilderImpl.java:356)
... 37 more
Caused by: java.security.cert.CertPathValidatorException: Certificate chaining error
at com.ibm.security.cert.CertPathUtil.findIssuer(CertPathUtil.java:297)
at com.ibm.security.cert.BasicChecker.<init>(BasicChecker.java:108)
... 42 more
2016-11-16 03:13:30,106 [WorkManager.WebSphere_EJB_Container_AsynchMethods_Internal_WorkManager : 19] EmailConnector WARN - EmailConnector-3.2.0.0.05320005 - connect: could not connect to [address=mail.mutaresoftware.com, smtps=true, login=vlalert@mutaresoftware.com, pwd=***]
javax.mail.MessagingException: Can't send command to SMTP host;
nested exception is:
javax.net.ssl.SSLHandshakeException: com.ibm.jsse2.util.j: PKIX path building failed: java.security.cert.CertPathBuilderException: PKIXCertPathBuilderImpl could not build a valid CertPath.; internal cause is:
java.security.cert.CertPathValidatorException: The certificate issued by CN=GeoTrust Global CA, O=GeoTrust Inc., C=US is not trusted; internal cause is:
java.security.cert.CertPathValidatorException: Certificate chaining error
at com.sun.mail.smtp.SMTPTransport.sendCommand(SMTPTransport.java:1717)
at com.sun.mail.smtp.SMTPTransport.sendCommand(SMTPTransport.java:1704)
at com.sun.mail.smtp.SMTPTransport.ehlo(SMTPTransport.java:1088)
at com.sun.mail.smtp.SMTPTransport.protocolConnect(SMTPTransport.java:468)
at javax.mail.Service.connect(Service.java:291)
at javax.mail.Service.connect(Service.java:172)
at com.avaya.zephyr.services.emailconnector.hosts.EmailHost.connect(EmailHost.java:159)
at com.avaya.zephyr.services.emailconnector.connectionpool.ConnectionPool.getConnection(ConnectionPool.java:78)
at com.avaya.zephyr.services.emailconnector.OutboxDrainer.drainOutbox(OutboxDrainer.java:54)
at sun.reflect.GeneratedMethodAccessor429.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:56)
at java.lang.reflect.Method.invoke(Method.java:620)
at com.ibm.ejs.container.AsyncMethodWorkWrapper.run(AsyncMethodWorkWrapper.java:234)
at com.ibm.ws.asynchbeans.J2EEContext.run(J2EEContext.java:810)
at com.ibm.ws.asynchbeans.WorkWithExecutionContextImpl.go(WorkWithExecutionContextImpl.java:222)
at com.ibm.ws.asynchbeans.ABWorkItemImpl.run(ABWorkItemImpl.java:206)
at com.ibm.ws.util.ThreadPool$Worker.run(ThreadPool.java:1865)
Caused by: javax.net.ssl.SSLHandshakeException: com.ibm.jsse2.util.j: PKIX path building failed: java.security.cert.CertPathBuilderException: PKIXCertPathBuilderImpl could not build a valid CertPath.; internal cause is:
java.security.cert.CertPathValidatorException: The certificate issued by CN=GeoTrust Global CA, O=GeoTrust Inc., C=US is not trusted; internal cause is:
java.security.cert.CertPathValidatorException: Certificate chaining error
at com.ibm.jsse2.j.a(j.java:42)
at com.ibm.jsse2.qc.a(qc.java:116)
at com.ibm.jsse2.ab.a(ab.java:413)
at com.ibm.jsse2.ab.a(ab.java:255)
at com.ibm.jsse2.bb.a(bb.java:42)
at com.ibm.jsse2.bb.a(bb.java:614)
at com.ibm.jsse2.ab.s(ab.java:373)
at com.ibm.jsse2.ab.a(ab.java:140)
at com.ibm.jsse2.qc.a(qc.java:701)
at com.ibm.jsse2.qc.h(qc.java:453)
at com.ibm.jsse2.qc.a(qc.java:547)
at com.ibm.jsse2.h.write(h.java:8)
at com.sun.mail.util.TraceOutputStream.write(TraceOutputStream.java:110)
at java.io.BufferedOutputStream.flushBuffer(BufferedOutputStream.java:94)
at java.io.BufferedOutputStream.flush(BufferedOutputStream.java:152)
at com.sun.mail.smtp.SMTPTransport.sendCommand(SMTPTransport.java:1715)
... 16 more
Caused by: com.ibm.jsse2.util.j: PKIX path building failed: java.security.cert.CertPathBuilderException: PKIXCertPathBuilderImpl could not build a valid CertPath.; internal cause is:
java.security.cert.CertPathValidatorException: The certificate issued by CN=GeoTrust Global CA, O=GeoTrust Inc., C=US is not trusted; internal cause is:
java.security.cert.CertPathValidatorException: Certificate chaining error
at com.ibm.jsse2.util.h.a(h.java:3)
at com.ibm.jsse2.util.h.b(h.java:123)
at com.ibm.jsse2.util.g.a(g.java:13)
at com.ibm.jsse2.yc.a(yc.java:74)
at com.ibm.jsse2.yc.a(yc.java:163)
at com.ibm.jsse2.yc.checkServerTrusted(yc.java:160)
at com.avaya.zephyr.services.emailconnector.CustomTrustManager.checkServerTrusted(CustomTrustManager.java:141)
at com.ibm.jsse2.wc.checkServerTrusted(wc.java:58)
at com.ibm.jsse2.bb.a(bb.java:157)
... 27 more
Caused by: java.security.cert.CertPathBuilderException: PKIXCertPathBuilderImpl could not build a valid CertPath.; internal cause is:
java.security.cert.CertPathValidatorException: The certificate issued by CN=GeoTrust Global CA, O=GeoTrust Inc., C=US is not trusted; internal cause is:
java.security.cert.CertPathValidatorException: Certificate chaining error
at com.ibm.security.cert.PKIXCertPathBuilderImpl.engineBuild(PKIXCertPathBuilderImpl.java:410)
at java.security.cert.CertPathBuilder.build(CertPathBuilder.java:256)
at com.ibm.jsse2.util.h.a(h.java:37)
... 35 more
Caused by: java.security.cert.CertPathValidatorException: The certificate issued by CN=GeoTrust Global CA, O=GeoTrust Inc., C=US is not trusted; internal cause is:
java.security.cert.CertPathValidatorException: Certificate chaining error
at com.ibm.security.cert.BasicChecker.<init>(BasicChecker.java:111)
at com.ibm.security.cert.PKIXCertPathValidatorImpl.engineValidate(PKIXCertPathValidatorImpl.java:176)
at com.ibm.security.cert.PKIXCertPathBuilderImpl.myValidator(PKIXCertPathBuilderImpl.java:737)
at com.ibm.security.cert.PKIXCertPathBuilderImpl.buildCertPath(PKIXCertPathBuilderImpl.java:649)
at com.ibm.security.cert.PKIXCertPathBuilderImpl.buildCertPath(PKIXCertPathBuilderImpl.java:595)
at com.ibm.security.cert.PKIXCertPathBuilderImpl.engineBuild(PKIXCertPathBuilderImpl.java:356)
... 37 more
Caused by: java.security.cert.CertPathValidatorException: Certificate chaining error
at com.ibm.security.cert.CertPathUtil.findIssuer(CertPathUtil.java:297)
at com.ibm.security.cert.BasicChecker.<init>(BasicChecker.java:108)
... 42 more
2016-11-16 03:13:30,121 [WorkManager.WebSphere_EJB_Container_AsynchMethods_Internal_WorkManager : 18] EmailConnector INFO - EmailConnector-3.2.0.0.05320005 - EmailConnector(3.2.0.0.05320005) - no host or not connected, returning request to outbox
2016-11-16 03:13:30,106 [WorkManager.WebSphere_EJB_Container_AsynchMethods_Internal_WorkManager : 21] EmailConnector WARN - EmailConnector-3.2.0.0.05320005 - connect: could not connect to [address=mail.mutaresoftware.com, smtps=true, login=vlalert@mutaresoftware.com, pwd=***]
javax.mail.MessagingException: Can't send command to SMTP host;
nested exception is:
javax.net.ssl.SSLHandshakeException: com.ibm.jsse2.util.j: PKIX path building failed: java.security.cert.CertPathBuilderException: PKIXCertPathBuilderImpl could not build a valid CertPath.; internal cause is:
java.security.cert.CertPathValidatorException: The certificate issued by CN=GeoTrust Global CA, O=GeoTrust Inc., C=US is not trusted; internal cause is:
java.security.cert.CertPathValidatorException: Certificate chaining error
at com.sun.mail.smtp.SMTPTransport.sendCommand(SMTPTransport.java:1717)
at com.sun.mail.smtp.SMTPTransport.sendCommand(SMTPTransport.java:1704)
at com.sun.mail.smtp.SMTPTransport.ehlo(SMTPTransport.java:1088)
at com.sun.mail.smtp.SMTPTransport.protocolConnect(SMTPTransport.java:468)
at javax.mail.Service.connect(Service.java:291)
at javax.mail.Service.connect(Service.java:172)
at com.avaya.zephyr.services.emailconnector.hosts.EmailHost.connect(EmailHost.java:159)
at com.avaya.zephyr.services.emailconnector.connectionpool.ConnectionPool.getConnection(ConnectionPool.java:78)
at com.avaya.zephyr.services.emailconnector.OutboxDrainer.drainOutbox(OutboxDrainer.java:54)
at sun.reflect.GeneratedMethodAccessor429.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:56)
at java.lang.reflect.Method.invoke(Method.java:620)
at com.ibm.ejs.container.AsyncMethodWorkWrapper.run(AsyncMethodWorkWrapper.java:234)
at com.ibm.ws.asynchbeans.J2EEContext.run(J2EEContext.java:810)
at com.ibm.ws.asynchbeans.WorkWithExecutionContextImpl.go(WorkWithExecutionContextImpl.java:222)
at com.ibm.ws.asynchbeans.ABWorkItemImpl.run(ABWorkItemImpl.java:206)
at com.ibm.ws.util.ThreadPool$Worker.run(ThreadPool.java:1865)
Caused by: javax.net.ssl.SSLHandshakeException: com.ibm.jsse2.util.j: PKIX path building failed: java.security.cert.CertPathBuilderException: PKIXCertPathBuilderImpl could not build a valid CertPath.; internal cause is:
java.security.cert.CertPathValidatorException: The certificate issued by CN=GeoTrust Global CA, O=GeoTrust Inc., C=US is not trusted; internal cause is:
java.security.cert.CertPathValidatorException: Certificate chaining error
at com.ibm.jsse2.j.a(j.java:42)
at com.ibm.jsse2.qc.a(qc.java:116)
at com.ibm.jsse2.ab.a(ab.java:413)
at com.ibm.jsse2.ab.a(ab.java:255)
at com.ibm.jsse2.bb.a(bb.java:42)
at com.ibm.jsse2.bb.a(bb.java:614)
at com.ibm.jsse2.ab.s(ab.java:373)
at com.ibm.jsse2.ab.a(ab.java:140)
at com.ibm.jsse2.qc.a(qc.java:701)
at com.ibm.jsse2.qc.h(qc.java:453)
at com.ibm.jsse2.qc.a(qc.java:547)
at com.ibm.jsse2.h.write(h.java:8)
at com.sun.mail.util.TraceOutputStream.write(TraceOutputStream.java:110)
at java.io.BufferedOutputStream.flushBuffer(BufferedOutputStream.java:94)
at java.io.BufferedOutputStream.flush(BufferedOutputStream.java:152)
at com.sun.mail.smtp.SMTPTransport.sendCommand(SMTPTransport.java:1715)
... 16 more
Caused by: com.ibm.jsse2.util.j: PKIX path building failed: java.security.cert.CertPathBuilderException: PKIXCertPathBuilderImpl could not build a valid CertPath.; internal cause is:
java.security.cert.CertPathValidatorException: The certificate issued by CN=GeoTrust Global CA, O=GeoTrust Inc., C=US is not trusted; internal cause is:
java.security.cert.CertPathValidatorException: Certificate chaining error
at com.ibm.jsse2.util.h.a(h.java:3)
at com.ibm.jsse2.util.h.b(h.java:123)
at com.ibm.jsse2.util.g.a(g.java:13)
at com.ibm.jsse2.yc.a(yc.java:74)
at com.ibm.jsse2.yc.a(yc.java:163)
at com.ibm.jsse2.yc.checkServerTrusted(yc.java:160)
at com.avaya.zephyr.services.emailconnector.CustomTrustManager.checkServerTrusted(CustomTrustManager.java:141)
at com.ibm.jsse2.wc.checkServerTrusted(wc.java:58)
at com.ibm.jsse2.bb.a(bb.java:157)
... 27 more
Caused by: java.security.cert.CertPathBuilderException: PKIXCertPathBuilderImpl could not build a valid CertPath.; internal cause is:
java.security.cert.CertPathValidatorException: The certificate issued by CN=GeoTrust Global CA, O=GeoTrust Inc., C=US is not trusted; internal cause is:
java.security.cert.CertPathValidatorException: Certificate chaining error
at com.ibm.security.cert.PKIXCertPathBuilderImpl.engineBuild(PKIXCertPathBuilderImpl.java:410)
at java.security.cert.CertPathBuilder.build(CertPathBuilder.java:256)
at com.ibm.jsse2.util.h.a(h.java:37)
... 35 more
Caused by: java.security.cert.CertPathValidatorException: The certificate issued by CN=GeoTrust Global CA, O=GeoTrust Inc., C=US is not trusted; internal cause is:
java.security.cert.CertPathValidatorException: Certificate chaining error
at com.ibm.security.cert.BasicChecker.<init>(BasicChecker.java:111)
at com.ibm.security.cert.PKIXCertPathValidatorImpl.engineValidate(PKIXCertPathValidatorImpl.java:176)
at com.ibm.security.cert.PKIXCertPathBuilderImpl.myValidator(PKIXCertPathBuilderImpl.java:737)
at com.ibm.security.cert.PKIXCertPathBuilderImpl.buildCertPath(PKIXCertPathBuilderImpl.java:649)
at com.ibm.security.cert.PKIXCertPathBuilderImpl.buildCertPath(PKIXCertPathBuilderImpl.java:595)
at com.ibm.security.cert.PKIXCertPathBuilderImpl.engineBuild(PKIXCertPathBuilderImpl.java:356)
... 37 more
Caused by: java.security.cert.CertPathValidatorException: Certificate chaining error
at com.ibm.security.cert.CertPathUtil.findIssuer(CertPathUtil.java:297)
at com.ibm.security.cert.BasicChecker.<init>(BasicChecker.java:108)
... 42 more
2016-11-16 03:13:30,127 [WorkManager.WebSphere_EJB_Container_AsynchMethods_Internal_WorkManager : 19] EmailConnector INFO - EmailConnector-3.2.0.0.05320005 - EmailConnector(3.2.0.0.05320005) - no host or not connected, returning request to outbox
2016-11-16 03:13:30,129 [WorkManager.WebSphere_EJB_Container_AsynchMethods_Internal_WorkManager : 21] EmailConnector INFO - EmailConnector-3.2.0.0.05320005 - EmailConnector(3.2.0.0.05320005) - no host or not connected, returning request to outbox

Well , after reinstalling the snapin this error should not have come!! Can you do a was restart once? If still it doesn't work , all i can think of is the certificate which you installed might not be the right one.

I will try that but there were a lot of certificate options so can you send me a link to the exact certificate I should need or attach it here?

The restart actually fixed it, so it's working now. Thanks!

Great, thanks for letting us know!

I have some good news, by the way. Starting in our 3.3 release, our plan is to remove this need for a restart or redeploy. The snap-ins should be able to detect certificate changes and pick them up dynamically.