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Author Message
29/11/2016 10:29:37
Subject: Method to poll hardphone status?
#1
AdamToohey
Joined: Apr 6, 2016
Messages: 1
Offline
In short, I am trying to have agents be able to hit aftercall or an aux on the hardphone while working on an email so when they hit the email complete button in the softphone it would be able to detect that and update their status accordingly. Trying to minimize impact to the agents, who currently are only using the voice channel. Is such a thing possible?
PM
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