Helphelp---------------Media Server7.7 no work with Engagement Designer

BreezeAD windows2008
BreezeVcenter v5.5
BreezeWebLM v7
BreezeSMGR v7
BreezeCM v7
BreezeSM1 v7
BreezeAMS1 For CM v3.2
BreezeAMS2 For WebRTC v3.2
Breeze1 for EP v3.2
Breeze2 for PS v3.2
BreezeSBCE v7.0.2

Can you please provide more information about what problems / errors you're seeing? Have you looked at Breeze or AAMS logs?

such as?Media name space without Choice,

How do get log about the issue?

Thanks a lot!!!!

Can you please answer these questions first:

(1) Was these drop downs working before with a different version of Media Server?
(2) Do you have a workflow with Play Media tasks configured with media defined and categorized into namespaces and groups?
(3) If it has been working before, let us start with the Engagement Designer logs first, captured in FINE level.

If it wasn't working until now with any other version of Media Server, then you need to configure the Media Server with the choices of namespaces and groups. I guess the Avaya Media Server documentation tells how to do this. Once it is configured, those categories should be available in those drop downs.

Can we start with answering the questions above please?

aams2(v.7.7.0.359) for WebRTC
aams3 (v.7.7.0.359) for EngagementDesigner-3.2.0.0.08070
aams1(v.7.7.0.226) for CM7.0

(2) Do you have a workflow with Play Media tasks configured with media defined and categorized into namespaces and groups?


YES,

(3) If it has been working before, let us start with the Engagement Designer logs first, captured in FINE level.

I have chang log level to Fine.

2016-12-23 23:08:28,978 [WebContainer : 6] EngagementDesigner FINE - EngagementDesigner-3.2.0.0.08070 - Primary node found AAMS3
2016-12-23 23:08:28,978 [WebContainer : 6] EngagementDesigner FINE - EngagementDesigner-3.2.0.0.08070 - Media server IP : 172.28.24.130
2016-12-23 23:08:28,978 [WebContainer : 6] EngagementDesigner FINE - EngagementDesigner-3.2.0.0.08070 - SOAP service end point https://172.28.24.130:7411/soap
2016-12-23 23:08:29,017 [WebContainer : 6] EngagementDesigner ERROR - EngagementDesigner-3.2.0.0.08070 - AMSSoapClient() null
javax.xml.ws.WebServiceException: The following WSDL exception occurred: WSDLException: faultCode=WSDL4JWrapper : : javax.wsdl.WSDLException: WSDLException: faultCode=WSDL4JWrapper : : java.net.UnknownHostException: tmp
at org.apache.axis2.jaxws.ExceptionFactory.createWebServiceException(ExceptionFactory.java:173)
at org.apache.axis2.jaxws.ExceptionFactory.makeWebServiceException(ExceptionFactory.java:70)
at org.apache.axis2.jaxws.description.impl.ServiceDescriptionImpl.setupWsdlDefinition(ServiceDescriptionImpl.java:1202)
at org.apache.axis2.jaxws.description.impl.ServiceDescriptionImpl.<init>(ServiceDescriptionImpl.java:249)
at org.apache.axis2.jaxws.description.impl.ServiceDescriptionImpl.<init>(ServiceDescriptionImpl.java:172)
at org.apache.axis2.jaxws.description.impl.DescriptionFactoryImpl.createServiceDescription(DescriptionFactoryImpl.java:143)
at org.apache.axis2.jaxws.description.impl.DescriptionFactoryImpl.createServiceDescription(DescriptionFactoryImpl.java:79)
at org.apache.axis2.jaxws.description.DescriptionFactory.createServiceDescription(DescriptionFactory.java:78)
at org.apache.axis2.jaxws.spi.ServiceDelegate.<init>(ServiceDelegate.java:218)
at org.apache.axis2.jaxws.spi.Provider.createServiceDelegate(Provider.java:83)
at org.apache.axis2.jaxws.spi.Provider.createServiceDelegate(Provider.java:79)
at javax.xml.ws.Service.<init>(Service.java:57)
at com.avaya.xml.ws.ams.content_store.v1_0.MASCStoreAPI.<init>(MASCStoreAPI.java:46)
at com.avaya.designer.task.util.AMSSoapClient.getAMSContentStore(AMSSoapClient.java:119)
at com.avaya.designer.task.util.AMSSoapClient.initializeService(AMSSoapClient.java:95)
at com.avaya.designer.task.util.AMSSoapClient.getInstance(AMSSoapClient.java:73)
at com.avaya.designer.task.util.MediaFiller.setAmsSoapClient(MediaFiller.java:33)
at com.avaya.designer.task.util.MediaFiller.nameSpace(MediaFiller.java:43)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:95)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:56)
at java.lang.reflect.Method.invoke(Method.java:620)
at com.roobroo.bpm.util.MyService.getFillerData(MyService.java:109)
at com.roobroo.bpm.util.TaskPropertyFiller.getFillerData(TaskPropertyFiller.java:18)
at com.avaya.workflow.ui.servlet.WorkflowServlet.doPropertyFill(WorkflowServlet.java:649)
at com.avaya.workflow.ui.servlet.WorkflowServlet.doPost(WorkflowServlet.java:176)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:595)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:668)
at com.ibm.ws.webcontainer.servlet.ServletWrapper.service(ServletWrapper.java:1230)
at com.ibm.ws.webcontainer.servlet.ServletWrapper.handleRequest(ServletWrapper.java:779)
at com.ibm.ws.webcontainer.servlet.ServletWrapper.handleRequest(ServletWrapper.java:478)
at com.ibm.ws.webcontainer.servlet.ServletWrapperImpl.handleRequest(ServletWrapperImpl.java:178)
at com.ibm.ws.webcontainer.filter.WebAppFilterChain.invokeTarget(WebAppFilterChain.java:136)
at com.ibm.ws.webcontainer.filter.WebAppFilterChain.doFilter(WebAppFilterChain.java:97)
at com.avaya.workflow.filter.EDInitializationFilter.doFilter(EDInitializationFilter.java:40)
at com.ibm.ws.webcontainer.filter.FilterInstanceWrapper.doFilter(FilterInstanceWrapper.java:195)
at com.ibm.ws.webcontainer.filter.WebAppFilterChain.doFilter(WebAppFilterChain.java:91)
at com.avaya.ems.mgmt.quantum.filter.SsoFilter.postSingleSignOnProcessor(SsoFilter.java:185)
at com.avaya.ems.mgmt.quantum.filter.SsoFilter.handleActiveSession(SsoFilter.java:212)
at com.avaya.ems.mgmt.quantum.filter.SsoFilter.performSso(SsoFilter.java:146)
at com.avaya.ems.mgmt.quantum.filter.SsoFilter.doFilter(SsoFilter.java:95)
at com.ibm.ws.webcontainer.filter.FilterInstanceWrapper.doFilter(FilterInstanceWrapper.java:195)
at com.ibm.ws.webcontainer.filter.WebAppFilterChain.doFilter(WebAppFilterChain.java:91)
at com.ibm.ws.webcontainer.filter.WebAppFilterManager.doFilter(WebAppFilterManager.java:964)
at com.ibm.ws.webcontainer.filter.WebAppFilterManager.invokeFilters(WebAppFilterManager.java:1104)
at com.ibm.ws.webcontainer.servlet.CacheServletWrapper.handleRequest(CacheServletWrapper.java:87)
at com.ibm.ws.webcontainer.WebContainer.handleRequest(WebContainer.java:914)
at com.ibm.ws.webcontainer.WSWebContainer.handleRequest(WSWebContainer.java:1662)
at com.ibm.ws.webcontainer.channel.WCChannelLink.ready(WCChannelLink.java:200)
at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.handleDiscrimination(HttpInboundLink.java:463)
at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.handleNewRequest(HttpInboundLink.java:530)
at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.processRequest(HttpInboundLink.java:316)
at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.ready(HttpInboundLink.java:287)
at com.ibm.ws.tcp.channel.impl.NewConnectionInitialReadCallback.sendToDiscriminators(NewConnectionInitialReadCallback.java:214)
at com.ibm.ws.tcp.channel.impl.NewConnectionInitialReadCallback.complete(NewConnectionInitialReadCallback.java:113)
at com.ibm.ws.tcp.channel.impl.AioReadCompletionListener.futureCompleted(AioReadCompletionListener.java:175)
at com.ibm.io.async.AbstractAsyncFuture.invokeCallback(AbstractAsyncFuture.java:217)
at com.ibm.io.async.AsyncChannelFuture$1.run(AsyncChannelFuture.java:205)
at com.ibm.ws.util.ThreadPool$Worker.run(ThreadPool.java:1865)
Caused by: javax.wsdl.WSDLException: WSDLException: faultCode=WSDL4JWrapper : : javax.wsdl.WSDLException: WSDLException: faultCode=WSDL4JWrapper : : java.net.UnknownHostException: tmp
at org.apache.axis2.jaxws.util.WSDL4JWrapper.commonPartsURLConstructor(WSDL4JWrapper.java:234)
at org.apache.axis2.jaxws.util.WSDL4JWrapper.<init>(WSDL4JWrapper.java:156)
at org.apache.axis2.jaxws.description.impl.ServiceDescriptionImpl.setupWsdlDefinition(ServiceDescriptionImpl.java:1182)
... 56 more
Caused by: javax.wsdl.WSDLException: WSDLException: faultCode=WSDL4JWrapper : : java.net.UnknownHostException: tmp
at org.apache.axis2.jaxws.util.WSDL4JWrapper.commonPartsURLConstructor(WSDL4JWrapper.java:203)
... 58 more
Caused by: java.net.UnknownHostException: tmp
at java.net.AbstractPlainSocketImpl.connect(AbstractPlainSocketImpl.java:209)
at java.net.Socket.connect(Socket.java:643)
at java.net.Socket.connect(Socket.java:590)
at sun.net.ftp.impl.FtpClient.doConnect(FtpClient.java:971)
at sun.net.ftp.impl.FtpClient.tryConnect(FtpClient.java:931)
at sun.net.ftp.impl.FtpClient.connect(FtpClient.java:1026)
at sun.net.ftp.impl.FtpClient.connect(FtpClient.java:1012)
at sun.net.www.protocol.ftp.FtpURLConnection.connect(FtpURLConnection.java:307)
at sun.net.www.protocol.ftp.FtpURLConnection.getInputStream(FtpURLConnection.java:406)
at sun.net.www.protocol.jar.URLJarFile.retrieve(URLJarFile.java:227)
at sun.net.www.protocol.jar.URLJarFile.getJarFile(URLJarFile.java:84)
at sun.net.www.protocol.jar.JarFileFactory.get(JarFileFactory.java:128)
at sun.net.www.protocol.jar.JarURLConnection.connect(JarURLConnection.java:136)
at sun.net.www.protocol.jar.JarURLConnection.getInputStream(JarURLConnection.java:164)
at org.apache.axis2.jaxws.util.WSDL4JWrapper$14.run(WSDL4JWrapper.java:988)
at org.apache.axis2.java.security.AccessController.doPrivileged(AccessController.java:132)
at org.apache.axis2.jaxws.util.WSDL4JWrapper.getInputStream(WSDL4JWrapper.java:985)
at org.apache.axis2.jaxws.util.WSDL4JWrapper.commonPartsURLConstructor(WSDL4JWrapper.java:189)

pls help!!!

I can provide remote environment

Please bear with us... We just returned back after the holidays and we are looking into this.

I am assuming this is Engagement Designer 3.2 (as the ED version is not mentioned in the topic so far). There may be a problem with these drop down boxes to access the media files that we are discovering. We are not sure yet if what you are seeing is related to this problem or not. Please give us some time to determine the root cause. If we need access to your system, we will request for it. Thanks!

expect?thank you very much? :D :D :D

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Thanks for triggering an alert by posting a msg in this thread. We are actively working on fixing this problem. The drop downs to access AMS recordings in the two Play tasks in Engagement Designer have some problems accessing AMS starting 3.2. We will notify you once a fix is available. Thanks for your patience!

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