In the document "Using Avaya Oceana Workspaces", attached, Chapter 4 (page 24) Transferring an interaction and Adding another agent to interaction. Is this using the customer interactions package APIs? Are these operations available if building a custom client using the JS SDK? Is there any place to get additional detail on how this works or are there any videos on showing how this works.

Thanks in advance

Hi Liz,

Yes, Workspaces is built on the Customer Interaction Services package (as well as with other packages in the Client SDK).

You can have a look here:

http://www.devconnectprogram.com/site/global/products_resources/avaya_client_sdk/programming_docs/current/javascript/customer_interactive/tech/the_work_api.gsp

To see how to work with Interactions.

You can also have a look at the sample applications included with the CIS package - these also exercise the Consult / Conference / Transfer methods.

Thanks,

CIS Package support