Hi Team,
We are trying to connect using https with OD7.1 application on WAS9.0.
However we can not successed it.
For https communication, First request is OK. However next request will be changed to NG.
Phone Call will be changed to silence from the middle of the time line.
1) GET /tb/Start Request ----- https OK.
2) POST /tb/lnitFlow ----- https OK. However WAS generated Error.
Below is loged message on WAS.
Please check them.
And please adivise hwo to resolve this issue.
----------------
WAS Access Log;
127.0.0.1,"10.174.22.34","[25/Jan/2017:11:47:09 +0900]","https","200","443","tb-lt1.smbctb.local","GET","/tb/Start","?session___sessionid=JNNTBSYMP1-2017025024714-5 &__VPapploggingurl=https%3a%2f%2f10%2e174%2e23%2e14%2faxis%2fservices%2fVPReport4&__VPapplog=%2faxis2%2fservices%2fVPAppLogService&__VPvpms=10%2e174%2e23%2e14&__VPappvars=%2faxis2%2fservices%2fVPAppVarsService&__VPVarAppDate=O&__VPVarAppURL=https%3a%2f%2f10%2e174%2e23%2e14%2faxis%2fservices%2fVPAppRuntimeVars&__VPVarGlobalDate=148 5311770933&__VPbreadcrumb=disabled&__VPmaxbackuplogfiles=10&__VPlogname=%25default%25gJdZJ70Fwh7WmeO1&__VPlogpassword=************************************************************************&_VPloglevel=lnfo&__VPappname=0%3aTB%5fIVR%5fPIN2","AvayaVXI/2.0","-","-","TLS_ECDHE_RSA_WITH_AES_256_CBC_SHA384","-","8963","14663"
127.0.0.1,"10.174.22.34","[25/Jan/2017:11:47:09 +0900]","https","200","443","tb-lt1.smbctb.local","POST","/tb/InitFlow","?__DDSESSIONID=kgYRyxYmdkz2gnkgwHZDPvH%3A%2Ftb","AvayaVXI/2.0","https://tb-lt1.smbctb.local/tb/Start","-","TLS_ECDHE_RSA_WITH_AES_256_CBC_SHA384","JSESSI0NID:OOOOkgYRyxYmdkz2gnkgwHZDPvH:eaaa9255-ecbb-4014-acOa-6cdd2981c3e5","4537","84878"
127.0.0.1,"10.174.22.34","[25/Jan/2017:11:47:09 +O9O0]","https","200","443","tb-lt1.smbctb.local","GET","/tb/FatalErrorFlow","?__DDSESSIONID=kgYRyxYmdkz2gnkgwHZDPvH%3A%2Ftb","AvayaVXI/2.0","https://tb-lt1.smbctb.local/tb/lnitFlow","-","TLS_ECDHE_RSA_WITH_AES_256_CBC_SHA384","JSESSI0NID:OOOOkgYRyxYmdkz2gnkgwHZDPvH:eaaa9255-ecbb-4014-acOa-6cdd2981c3e5","4501","10538"
----------------
WAS messages.log
[1/25/17 11:47:09:249 JST] 0000074a SystemOut 0 ***** Saw exception,tracing before report
[1/25/17 11:47:09:250 JST] 0000074a SystemOut 0 com.avaya.sce.runtimecommon.SCERuntimeException: Err or loading PluggableConnectorlnitialize class [com.avaya.sce.runtime.connectivity.cti.pdc.CTIConectorInit] for initialVariablesPosted com.avaya.sce.runtimecommon.SCERuntimeException: Error Executing CTI Commandjavax.net.ssl.SSLException: Unrecognized SSL message?plaintext connection?^M****RootCause^M
Javax.net.ssl.SSLException: Unrecognized SSL message?plaintext connection?
at com.ibm.jsse2.a.c(a.java:245)
at com.ibm.jsse2.a.a(a.java:106)
at com.ibm.jsse2.as.a(as.java:268)
at com.ibm.jsse2.as.i(as.java:130)
at com.ibm.jsse2.as.a(as.java:483)
at com.ibm.jsse2.as.startHandshake(as.java:160)
at com.ibm.net.ssl.www2.protocol.https.c.afterConnect(c.java:12)
at com.ibm.net.ssl.www2.protocol.https.d.connect(d.java:15)
at com.ibm.net.ssl.www2.protocol.https.b.connect(b.java:64)
at com.avaya.sce.runtime.connectivity.cti.ir.CTICommand.execute(CTICommand.java:141)
at com.avaya.sce.runtime.connectivity.cti.pdc.CTIConnectorlnit.initialVariablesPosted(CTIConnectorlnit.java:92)
at com.avaya.sce.runtime.SCEServlet.processRequest(SCEServlet.java:602)
at com.avaya.sce.runtime.AppServlet.processRequest(AppServlet.java:76)
at com.avaya.sce.runtime.SCEServlet.requestHandler(SCEServlet.java:243)
at com.avaya.sce.runtime.SCEServlet.doPost(SCEServlet.Java:148)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:707)
at javax.servlet.http.HttpServlet.service(HttpServ1et.java:790)
at com.ibm.ws.webcontainer.servlet.ServletWrapper.service(ServletWrapper.java:1290)
at com.ibm.ws.webcontainer.servlet.ServletWrapper.handleRequest(ServletWrapper.java:778)
at com.ibm.ws.webcontainer.servlet.ServletWrapper.handleRequest(ServletWrapper.java:475)
at com.ibm.ws.webcontainer.filter.WebAppFilterManager.invokeFilters(WebAppFilterManager.java:1161)
at com.ibm.ws.webcontainer.webapp.WebApp.handleRequest(WebApp.java:4893)
at com.ibm.ws.webcontainer31.0sgi.webapp.WebApp31.handleRequest(WebApp31.java:525)
at com.ibm.ws.webcontainer.osgi.DynamicVirtuaIHost$2.handleRequest(DynamicVirtualHost.java:297)
at com.ibm.ws.webcontainer.WebContainer.handleRequest(WebContainer.java:1003)
at com.ibm.ws.webcontainer.osgi.DynamicVirtualHost$2.run(DynamicVirtualHost.java:262)
at com.ibm.ws.http.dispatcher.internal.channel.HttpDispatcherLink$TaskWrapper.run(HttpDispatcherLink.java:958)
at com.ibm.ws.http.dispatcher.internal.channeI.HttpDispatcherLink.wrapHandlerAndExecute(HttpDispatcherLink.java:357)
at com.ibm.ws.http.dispatcher.internal.channel.HttpDispatcherLink.ready(HttpDispatcherLink.java:317)
- https between MPP and TB-AP is OK.
- In WAS's messages.log, when WAS side tried to connect with https as client, Error was generated.
at com.avaya.sce.runtime.connectivity.cti.ir.CTICommand.execute(CTICommand.java:141)
at com.avaya.sce.runtime.connectivity.cti.pdc.CTIConnectorInit.initialVariablesPosted(CTIConnectorlInit.java:92)
at com.avaya.sce.runtime.SCEServlet.processRequest(SCEServlet.java:602)
at com.avaya.sce.runtime.AppServlet.processRequest(AppServlet.java:76)
at com.avaya.sce.runtime.SCEServlet.requestHandler(SCEServlet.java:243)
at com.avaya.sce.runtime.SCEServlet.doPost(SC EServlet.java:148)
Here after are Session detail information on Experience Portal Manager.
Home> Report> Standard Report> Session Detail> Session Detail Report> Session Detail
Sesssion Detail
Session ID : JNNTBSYMP1-2017025024714-5
Dialog ID : JNNTBSYMP1-2017025024714-5-1
Parent ID :
Session Type : VoiceXML
Session Sorce : In-bound Call
Media Server : mpp1
Start Date and Time : 2017/01/25 11:47:14 JST
Operation Time : 9 sec.
Contact Information :
Number of Contact : 1
Caller Number : tel:48102
Callee Number : tel:20101
Server Information :
Application Server : tb-lt1.smbctb.local
ASR Server :
TTS Server : N/A
Slot : 5
ASR MRCP Session ID :
TTS MRCP Session ID : N/A
Application Detail :
Application Name : TB_IVR_PIN2
Start Page Name :
https://tb-It1.smbctb.localjtb/Start
Customer ID : N/A
End Information #1 : N/A
End Information #2 : N/A
End Page : FatalErrorFlow
End Reason : Application exited.
Recomended Pass : Yes
Topic : N/A
Performance Detail :
First Prompt delay : 0 msec
Total make call/received call number : 0
Recognition make call number : 0
VoiceXML Page requested number : 637
VoiceXML Page Cash hit number : 630
Average Prompt delay : 0
Average degree of confidence : 0
less than 1 msec Wait number of times : 0
1 - less than 2 msec Wait number of times : 0
2 - less than 3 msec Wait number of times : 0
3 - less than 4 msec Wait number of times : 0
more than 4 msec Wait number of times : 0
Max consecutive recognition Error : 0
Max Page Read-out Delay :
URL :
https://tb-lt1.smbctb.local/tb/FataIErrorFlow
Experience Portal Manager
Time : 200 msec
Min. recognition ASR :
URL:
Total Make Call number : 0
Recognition make call number : 0
Session Transcription : Export
Interupt make call number : 0.0%
Default ASR degree of confidence : 50
ASR Engine Type :
TTS Engine Type :
User input number : 0
Speach input number : 0
DTMF entry number : 0
URL Access Detail
Start Time Priod Event Detail
11:47:14 AM 195 VoiceXMLLoad Start CacheHit: False
RootDocument: False
11:47:14 AM 90 VoiceXMLLoad InitFlow CacheHit: False
RootDocument: False
11:47:14 AM 12 VoiceXMLLoad FatalErrorFlow CacheHit: False
RootDocument: False
11:47:14 AM 52 VoiceXMLLoad FatalErrorFlow-Disconnect CacheHit: False
RootDocument: False
11:47:14 AM 10 VoiceXMLLoad FatalErrorFlow CacheHit: False
RootDocument: False
11:47:14 AM 0 VoiceXMLLoad FatalErrorFlow-Disconnect CacheHit: True
RootDocument: False
11:47:14 AM 7 VoiceXMLLoad FatalErrorFlow CacheHit: True
RootDocument: False
11:47:14 AM 0 VoiceXMLLoad FatalErrorFlow-Disconnect CacheHit: True
RootDocument: False
11:47:14 AM 10 VoiceXMLLoad FatalErrorFlow CacheHit: True
RootDocument: False
11:47:14 AM 1 VoiceXMLLoad FatalErrorFlow-Disconnect CacheHit: True
RootDocument: False
11:47:14 AM 7 VoiceXMLLoad FatalErrorFlow CacheHit: True
RootDocument: False
11:47:14 AM 0 VoiceXMLLoad FatalErrorFlow-Disconnect CacheHit: True
RootDocument: False
11:47:14 AM 7 VoiceXMLLoad FatalErrorFlow CacheHit: True
RootDocument: False
11:47:14 AM 0 VoiceXMLLoad FatalErrorFlow-Disconnect CacheHit: True
RootDocument: False
11:47:14 AM 7 VoiceXMLLoad FatalErrorFlow CacheHit: True
RootDocument: False
11:47:14 AM 1 VoiceXMLLoad FatalErrorFlow-Disconnect CacheHit: True
RootDocument: False
11:47:14 AM 9 VoiceXMLLoad FatalErrorFlow CacheHit: True
RootDocument: False
11:47:14 AM 1 VoiceXMLLoad FatalErrorFlow-Disconnect CacheHit: True
RootDocument: False
11:47:14 AM 8 VoiceXMLLoad FatalErrorFlow CacheHit: True
RootDocument: False
11:47:14 AM 0 VoiceXMLLoad FatalErrorFlow-Disconnect CacheHit: True
RootDocument: False
11:47:14 AM 7 VoiceXMLLoad FatalErrorFlow CacheHit: True
RootDocument: False
11:47:14 AM 1 VoiceXMLLoad FatalErrorFlow-Disconnect CacheHit: True
RootDocument: False
11:47:14 AM 7 VoiceXMLLoad FatalErrorFlow CacheHit: True
RootDocument: False
11:47:14 AM 1 VoiceXMLLoad FatalErrorFlow-Disconnect CacheHit: True
RootDocument: False
11:47:14 AM 8 VoiceXMLLoad FatalErrorFlow CacheHit: True
RootDocument: False
11:47:14 AM 1 VoiceXMLLoad FatalErrorFlow-Disconnect CacheHit: True
RootDocument: False
11:47:14 AM 8 VoiceXMLLoad FatalErrorFlow CacheHit: True
RootDocument: False
11:47:14 AM 0 VoiceXMLLoad FatalErrorFlow-Disconnect CacheHit: True
RootDocument: False
11:47:14 AM 8 VoiceXMLLoad FatalErrorFlow CacheHit: True
RootDocument: False
11:47:14 AM 0 VoiceXMLLoad FatalErrorFlow-Disconnect CacheHit: True
RootDocument: False
11:47:14 AM 7 VoiceXMLLoad FatalErrorFlow CacheHit: True
RootDocument: False
11:47:14 AM 1 VoiceXMLLoad FatalErrorFlow-Disconnect CacheHit: True
RootDocument: False
11:47:14 AM 9 VoiceXMLLoad FatalErrorFlow CacheHit: True
RootDocument: False
11:47:14 AM 1 VoiceXMLLoad FatalErrorFlow-Disconnect CacheHit: True
RootDocument: False
11:47:14 AM 8 VoiceXMLLoad FatalErrorFlow CacheHit: True
RootDocument: False
11:47:14 AM 1 VoiceXMLLoad FatalErrorFlow-Disconnect CacheHit: True
RootDocument: False
11:47:14 AM 9 VoiceXMLLoad FatalErrorFlow CacheHit: True
RootDocument: False
11:47:23 AM 1 VoiceXMLLoad FatalErrorFlow-Disconnect CacheHit: True
RootDocument: False
11:47:23 AM 6 VoiceXMLLoad FatalErrorFlow CacheHit: True
RootDocument: False
11:47:23 AM 0 VoiceXMLLoad FatalErrorFlow-Disconnect CacheHit: True
RootDocument: False
11:47:23 AM 5 VoiceXMLLoad FatalErrorFlow CacheHit: True
RootDocument: False
11:47:23 AM 0 VoiceXMLLoad FatalErrorFlow-Disconnect CacheHit: True
RootDocument: False
11:47:23 AM 5 VoiceXMLLoad FatalErrorFlow CacheHit: True
RootDocument: False
11:47:23 AM 1 VoiceXMLLoad FatalErrorFlow-Disconnect CacheHit: True
RootDocument: False
11:47:23 AM 6 VoiceXMLLoad FatalErrorFlow CacheHit: True
RootDocument: False
11:47:23 AM 1 VoiceXMLLoad FatalErrorFlow-Disconnect CacheHit: True
RootDocument: False
11:47:23 AM 5 VoiceXMLLoad FatalErrorFlow CacheHit: True
RootDocument: False
11:47:23 AM 6 VoiceXMLLoad UserDisconnectMarker CacheHit: False
RootDocument: False
11:47:23 AM 3 VoiceXMLLoad AvavaSessionTerminationServlet CacheHit: False
RootDocument: False
11:47:23 AM DialogEnd
Best regards, K.Yamahara
