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ChristiandeLeon
Joined: Nov 4, 2013
Messages: 41
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Hi,

I'm new with this EMC, I finished setup voice, all agents, vdn, and skills are visible in CM under control panel. Agents can login and set to available. Interaction is writing in db but not other info
Is there any configuration I missed? Any suggestion will be a great help.

Thank you very much.
frade
Joined: Dec 1, 2014
Messages: 49
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Did you complete IDS installation?
ChristiandeLeon
Joined: Nov 4, 2013
Messages: 41
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frade wrote:Did you complete IDS installation?


Yes, DB also installed (but having issue with BAT file so I manually run the SQL files).
Anything in the INI file need to check?

If I change the IDSViewServerName, the IDS having issue/prompting not connecting.

Thanks.
frade
Joined: Dec 1, 2014
Messages: 49
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First you can do is revise the connection to database, versión etc.. using control Panel (just to be sure all the installation is fine)

Then revise IDS Voice and Presence, and complete .ini file informatio(Also check the connection to AES in the .ini file.

)

It is the service which writes info to database. what you can do is change the Log level to 1 and restart IDS voice and Presence. and revise the log, looking for problems.


ChristiandeLeon
Joined: Nov 4, 2013
Messages: 41
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frade wrote:First you can do is revise the connection to database, versión etc.. using control Panel (just to be sure all the installation is fine)

Then revise IDS Voice and Presence, and complete .ini file informatio(Also check the connection to AES in the .ini file.

)

It is the service which writes info to database. what you can do is change the Log level to 1 and restart IDS voice and Presence. and revise the log, looking for problems.




Thank you very much.
I tried to perform as per suggestion, I got this from the LOG. Any idea?

Feb 14 16:34:14 EMCALL AIDServer[3836]: -08:00 2017 060 1 .cce | 0 Info [8536] CStatStream::CStatStream - Switch ID 1, Log event queue size 1000.
Feb 14 16:34:14 EMCALL AIDServer[3836]: -08:00 2017 060 1 .cce | 0 Info [8536] CCVCTStream::OpenStream - Entry point for switch#1: AVAYA#CM7#CSTA#DEMOAES6.
Feb 14 16:34:14 EMCALL AIDServer[3836]: -08:00 2017 169 1 .cce | 0 Info [8536] CCVCTStream::OpenStream - ACS Handle allocated for Switch#1: AVAYA#CM7#CSTA#DEMOAES6. Handle is 44850048
Feb 14 16:34:14 EMCALL AIDServer[3836]: -08:00 2017 185 1 .cce | 0 Info [8536] CCVCTStream::OpenStream - Message pump window created. Window handle 2621490
Feb 14 16:34:14 EMCALL AIDServer[3836]: -08:00 2017 200 1 .cce | 0 Info [8536] CCVCTStream::OpenStream - Dispatch thread created. Thread ID 496
Feb 14 16:34:14 EMCALL AIDServer[3836]: -08:00 2017 200 1 .cce | 0 Info [12968] Event Dispatch Thread Started, ThreadID=0x32A8
Feb 14 16:34:14 EMCALL AIDServer[3836]: -08:00 2017 200 1 .cce | 0 Info [12968] CCVCTStream::EventDispatchThreadProc - acsGetEventPoll after (positive). privateData.length = 0, cstaEvent.eventHeader.eventClass 2, cstaEvent.eventHeader.eventType 6
Feb 14 16:34:14 EMCALL AIDServer[3836]: -08:00 2017 200 1 .cce | 0 Info [12968] CCVCTStream::EventDispatchThreadProc - Private data is 0 length.
Feb 14 16:34:14 EMCALL AIDServer[3836]: -08:00 2017 200 1 .cce | 0 Info [12968] CCVCTStream::EventDispatchThreadProc - acsGetEventPoll after (positive). cstaEvent.eventHeader.eventClass == ACSCONFIRMATION
Feb 14 16:34:14 EMCALL AIDServer[3836]: -08:00 2017 216 1 .cce | 0 Info [12968] CCVCTStream::EventDispatchThreadProc - Exit for Event Dispatch Thread has been signaled, ThreadID=0x32A8
Feb 14 16:34:14 EMCALL AIDServer[3836]: -08:00 2017 216 1 .cce | 0 Info [12968] CCVCTStream::EventDispatchThreadProc - Exit point. Event Dispatch Thread Stopped, ThreadID=0x32A8
Feb 14 16:34:14 EMCALL AIDServer[3836]: -08:00 2017 216 1 .cce | 0 Info [8536] Stream of Switch#1 aborted
Feb 14 16:34:14 EMCALL AIDServer[3836]: -08:00 2017 216 1 .cce | 0 Info [8536] OpenStream failed to Switch#1: AVAYA#CM7#CSTA#DEMOAES6
Feb 14 16:34:14 EMCALL AIDServer[3836]: -08:00 2017 216 1 .cce | 0 Info [8536] CCVCTStream::OpenStream - Exit point for switch#1: AVAYA#CM7#CSTA#DEMOAES6. Return code -10025
Feb 14 16:34:14 EMCALL AIDServer[3836]: -08:00 2017 232 1 .cce | 0 Minor [8536] CStatThread::StartStatistics - Error opening primary TSAPI Stream to Switch#1 with error code -10025 in the thread 0x2158
Feb 14 16:34:14 EMCALL AIDServer[3836]: -08:00 2017 232 1 .cce | 0 Info [8536] CStatStream::~CStatStream
Feb 14 16:34:15 EMCALL AIDServer[3836]: -08:00 2017 357 1 .cce | 0 Info [8932] GetRealtimeVDNEx for 5101 failed
Feb 14 16:34:15 EMCALL AIDServer[3836]: -08:00 2017 372 1 .cce | 0 Info [8932] GetShiftVDN for 5101 failed
Feb 14 16:34:25 EMCALL AIDServer[3836]: -08:00 2017 420 1 .cce | 0 Info [8932] GetRealtimeVDNEx for 5101 failed
Feb 14 16:34:25 EMCALL AIDServer[3836]: -08:00 2017 435 1 .cce | 0 Info [8932] GetShiftVDN for 5101 failed
frade
Joined: Dec 1, 2014
Messages: 49
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Yes, you can see in the Log something is wrong with the stream to AES.

You must create a correct link to AES, test it using tsapi test (for example) an configure the correct link and parameters into .ini file.

Regards
ChristiandeLeon
Joined: Nov 4, 2013
Messages: 41
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frade wrote:Yes, you can see in the Log something is wrong with the stream to AES.

You must create a correct link to AES, test it using tsapi test (for example) an configure the correct link and parameters into .ini file.

Regards


Now already have the link and already showing historical report, Now the realtime report not yet fixed still no agent, vdn, or skills visible. Already configure to ini the vdn, stations, and skills. Log said successfully monitored. Any configuration I missed.

Is this realtime report tied to CMS?

IDS - Multimedia having issue with CMS connecting to Port 5000 but CMS setup use Port 22, Do I need to open the port 5000, Any effect?

Thank you very much.
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