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Author Message
21/02/2017 03:14:34
Subject: Customer Input should not be consider while Prompt Play
#1
kirthikachandru
Joined: May 8, 2014
Messages: 72
Offline
Hi Team,

we are creating standard IVr sctipt in ACD for simple IVR. requirement is Customer Input should not be consider while Prompt Play. How to acheive this fctionality ?
PM
28/02/2017 10:11:59
Subject: Customer Input should not be consider while Prompt Play
#2
FergusCameron [Avatar]
Joined: Apr 17, 2012
Messages: 131
Location: WI, USA
Offline
I'd suggest you try the IVR support channels on that one, it's not something I'm intimately familiar with, I'm afraid.
Fergus Cameron :: AVAYA :: DevConnect :: http://www.avaya.com/devconnect/
PM
22/05/2017 22:43:26
Subject: Customer Input should not be consider while Prompt Play
#3
CCM_2000
Joined: Jan 8, 2017
Messages: 14
Offline
Late answer...Use the Orchestration Guide to find the options for IVR commands, like interruptible. The guide will also provide insight on the default behavior (if you don't specify the option).
PM
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