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Author Message
24/02/2017 04:35:18
Subject: How to get the realtime number of waiting calls in a skillset
#1
MengYu
Joined: Jan 19, 2017
Messages: 14
Offline
Hi everyone,

I have a problem. I have to create a real-time display for the office and on the display should show all the numbers of waiting calls in each Skillset. I just installed the RTDSDK on my computer. How should I work with it for getting the numbers?

Best Regards
Meng Yu
PM
24/02/2017 05:25:59
Subject: How to get the realtime number of waiting calls in a skillset
#2
MartinFlynn
Joined: Nov 30, 2009
Messages: 1921
Online
What is RTDSDK?

Martin
PM
24/02/2017 05:43:06
Subject: Re:How to get the realtime number of waiting calls in a skillset
#3
MengYu
Joined: Jan 19, 2017
Messages: 14
Offline
I think it should be a real-time Data API application
PM
24/02/2017 05:50:15
Subject: How to get the realtime number of waiting calls in a skillset
#4
MartinFlynn
Joined: Nov 30, 2009
Messages: 1921
Online
That doesn't sound familiar. This forum is for users of the Basic development Environment which is a test version of Communication Manager and AE Services. It may not be suitable for your query.

Martin
PM
27/02/2017 08:34:43
Subject: Re:How to get the realtime number of waiting calls in a skillset
#5
MengYu
Joined: Jan 19, 2017
Messages: 14
Offline
Ah, ok, thanks for the information. :)

Best ragards
Meng
PM
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