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Author Message
08/03/2017 09:34:42
Subject: Filter email autoresponses
#1
MauricioGonzález2
Joined: Nov 27, 2013
Messages: 40
Offline
Hello,
I need to develop a custom email report and I need to filter email autoresponses in a conversation. I would like to receive some ideas to can filter autoresponses

Regards,
PM
16/03/2017 03:32:38
Subject: Re:Filter email autoresponses
#2
PankajGandhe
Joined: Jan 28, 2015
Messages: 30
Offline
Autoresponses can be identified by direction flag as 1 (outbound) and no Agent ID associated with it. Additionally, out of box, subject also has "auto" word in it, so that can be used too is out of box settings exist.
PM
16/03/2017 07:18:43
Subject: Re:Filter email autoresponses
#3
MauricioGonzález2
Joined: Nov 27, 2013
Messages: 40
Offline
Hello,
Thanks by answering, but I've been checking and in few cases AgentId is not null when direction is 0, in cases where sectorCount is greater than 1 agentId field is not null.
The subject field conatins some words which can help to filter
PM
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