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Author Message
27/03/2017 02:36:17
Subject: callinfo from Manager is error:CallInfo.doGetCallInfoInitialCall: No call info available for extensi
#1
Tarun
Joined: Mar 8, 2017
Messages: 17
Offline
Hi Team,

I am getting below error in IVR application . Could you please help to resolve it.

27/03/2017 10:34:59:332 INFO - 33D7D64BC691E0AE44536C8D69AC6B3D:/PACS_AdvNB_Prod : Storing :shareduui___id to complex: shareduui:id as [unknown]
27/03/2017 10:34:59:332 DEBUG - 33D7D64BC691E0AE44536C8D69AC6B3D:/PACS_AdvNB_Prod : CTICommand.execute: encrypted value is B1FOrakO2uSegtapI56tySf+3YYPs4rVw24jTjJu/Ek=
27/03/2017 10:34:59:332 DEBUG - 33D7D64BC691E0AE44536C8D69AC6B3D:/PACS_AdvNB_Prod : CTICommand.execute: request to manager is http://10.166.89.25:7082/aesconnector/CallInfoInitialCall?extension%3D27004&k=B1FOrakO2uSegtapI56tySf%2B3YYPs4rVw24jTjJu%2FEk%3D
27/03/2017 10:34:59:332 DEBUG - 33D7D64BC691E0AE44536C8D69AC6B3D:/PACS_AdvNB_Prod : CTICommand.execute: setting session cookie to 33D7D64BC691E0AE44536C8D69AC6B3D:/PACS_AdvNB_Prod
27/03/2017 10:35:03:338 DEBUG - 33D7D64BC691E0AE44536C8D69AC6B3D:/PACS_AdvNB_Prod : CTICommand.execute: callinfo from Manager is error:CallInfo.doGetCallInfoInitialCall: No call info available for extension 27004
27/03/2017 10:35:03:338 ERROR - 33D7D64BC691E0AE44536C8D69AC6B3D:/PACS_AdvNB_Prod : session id:PRU-MY-MPPWAS1-2017086023459-17 |
EXCEPTION>
com.avaya.sce.runtimecommon.SCERuntimeException: CallInfo.doGetCallInfoInitialCall: No call info available for extension 27004
at com.avaya.sce.runtimecommon.SCESession.throwRTException(SCESession.java:2316)
at com.avaya.sce.runtime.connectivity.cti.ir.CTICommand.execute(CTICommand.java:153)
at com.avaya.sce.runtime.connectivity.cti.pdc.CTIConnectorInit.initialVariablesPosted(CTIConnectorInit.java:92)
at com.avaya.sce.runtime.SCEServlet.processRequest(SCEServlet.java:585)
at com.avaya.sce.runtime.AppServlet.processRequest(AppServlet.java:76)
at com.avaya.sce.runtime.SCEServlet.requestHandler(SCEServlet.java:285)
at com.avaya.sce.runtime.SCEServlet.doPost(SCEServlet.java:190)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:643)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:723)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:290)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:233)
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:191)
at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:470)
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:127)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:103)
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109)
at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:293)
at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:861)
at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.process(Http11Protocol.java:620)
at org.apache.tomcat.util.net.JIoEndpoint$Worker.run(JIoEndpoint.java:489)
at java.lang.Thread.run(Thread.java:745)

27/03/2017 10:35:03:338 ERROR - 33D7D64BC691E0AE44536C8D69AC6B3D:/PACS_AdvNB_Prod : session id:PRU-MY-MPPWAS1-2017086023459-17 |
EXCEPTION>
com.avaya.sce.runtimecommon.SCERuntimeException: CallInfo.doGetCallInfoInitialCall: No call info available for extension 27004
at com.avaya.sce.runtimecommon.SCESession.throwRTException(SCESession.java:2316)
at com.avaya.sce.runtime.connectivity.cti.ir.CTICommand.execute(CTICommand.java:153)
at com.avaya.sce.runtime.connectivity.cti.pdc.CTIConnectorInit.initialVariablesPosted(CTIConnectorInit.java:92)
at com.avaya.sce.runtime.SCEServlet.processRequest(SCEServlet.java:585)
at com.avaya.sce.runtime.AppServlet.processRequest(AppServlet.java:76)
at com.avaya.sce.runtime.SCEServlet.requestHandler(SCEServlet.java:285)
at com.avaya.sce.runtime.SCEServlet.doPost(SCEServlet.java:190)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:643)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:723)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:290)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:233)
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:191)
at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:470)
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:127)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:103)
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109)
at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:293)
at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:861)
at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.process(Http11Protocol.java:620)
at org.apache.tomcat.util.net.JIoEndpoint$Worker.run(JIoEndpoint.java:489)
at java.lang.Thread.run(Thread.java:745)

27/03/2017 10:35:03:339 INFO - 33D7D64BC691E0AE44536C8D69AC6B3D:/PACS_AdvNB_Prod : Capturing exception [com.avaya.sce.runtimecommon.SCERuntimeException]. Message [Error Executing CTI Commandcom.avaya.sce.runtimecommon.SCERuntimeException: CallInfo.doGetCallInfoInitialCall: No call info available for extension 27004
**** Root Cause
com.avaya.sce.runtimecommon.SCERuntimeException: CallInfo.doGetCallInfoInitialCall: No call info available for extension 27004
at com.avaya.sce.runtimecommon.SCESession.throwRTException(SCESession.java:2316)
at com.avaya.sce.runtime.connectivity.cti.ir.CTICommand.execute(CTICommand.java:153)
at com.avaya.sce.runtime.connectivity.cti.pdc.CTIConnectorInit.initialVariablesPosted(CTIConnectorInit.java:92)
at com.avaya.sce.runtime.SCEServlet.processRequest(SCEServlet.java:585)
at com.avaya.sce.runtime.AppServlet.processRequest(AppServlet.java:76)
at com.avaya.sce.runtime.SCEServlet.requestHandler(SCEServlet.java:285)
at com.avaya.sce.runtime.SCEServlet.doPost(SCEServlet.java:190)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:643)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:723)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:290)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:233)
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:191)
at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:470)
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:127)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:103)
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109)
at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:293)
at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:861)
at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.process(Http11Protocol.java:620)
at org.apache.tomcat.util.net.JIoEndpoint$Worker.run(JIoEndpoint.java:489)
at java.lang.Thread.run(Thread.java:745)
]
27/03/2017 10:35:03:339 ERROR - 33D7D64BC691E0AE44536C8D69AC6B3D:/PACS_AdvNB_Prod : com.avaya.sce.runtimecommon.SCERuntimeException: Error Executing CTI Commandcom.avaya.sce.runtimecommon.SCERuntimeException: CallInfo.doGetCallInfoInitialCall: No call info available for extension 27004
**** Root Cause
com.avaya.sce.runtimecommon.SCERuntimeException: CallInfo.doGetCallInfoInitialCall: No call info available for extension 27004
at com.avaya.sce.runtimecommon.SCESession.throwRTException(SCESession.java:2316)
at com.avaya.sce.runtime.connectivity.cti.ir.CTICommand.execute(CTICommand.java:153)
at com.avaya.sce.runtime.connectivity.cti.pdc.CTIConnectorInit.initialVariablesPosted(CTIConnectorInit.java:92)
at com.avaya.sce.runtime.SCEServlet.processRequest(SCEServlet.java:585)
at com.avaya.sce.runtime.AppServlet.processRequest(AppServlet.java:76)
at com.avaya.sce.runtime.SCEServlet.requestHandler(SCEServlet.java:285)
at com.avaya.sce.runtime.SCEServlet.doPost(SCEServlet.java:190)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:643)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:723)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:290)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:233)
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:191)
at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:470)
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:127)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:103)
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109)
at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:293)
at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:861)
at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.process(Http11Protocol.java:620)
at org.apache.tomcat.util.net.JIoEndpoint$Worker.run(JIoEndpoint.java:489)
at java.lang.Thread.run(Thread.java:745)

at com.avaya.sce.runtimecommon.SCESession.throwRTException(SCESession.java:2312)
at com.avaya.sce.runtime.connectivity.cti.ir.CTICommand.execute(CTICommand.java:159)
at com.avaya.sce.runtime.connectivity.cti.pdc.CTIConnectorInit.initialVariablesPosted(CTIConnectorInit.java:92)
at com.avaya.sce.runtime.SCEServlet.processRequest(SCEServlet.java:585)
at com.avaya.sce.runtime.AppServlet.processRequest(AppServlet.java:76)
at com.avaya.sce.runtime.SCEServlet.requestHandler(SCEServlet.java:285)
at com.avaya.sce.runtime.SCEServlet.doPost(SCEServlet.java:190)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:643)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:723)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:290)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:233)
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:191)
at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:470)
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:127)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:103)
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109)
at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:293)
at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:861)
at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.process(Http11Protocol.java:620)
at org.apache.tomcat.util.net.JIoEndpoint$Worker.run(JIoEndpoint.java:489)
at java.lang.Thread.run(Thread.java:745)
Caused by: com.avaya.sce.runtimecommon.SCERuntimeException: CallInfo.doGetCallInfoInitialCall: No call info available for extension 27004
at com.avaya.sce.runtimecommon.SCESession.throwRTException(SCESession.java:2316)
at com.avaya.sce.runtime.connectivity.cti.ir.CTICommand.execute(CTICommand.java:153)
... 20 more

27/03/2017 10:35:03:340 ERROR - 33D7D64BC691E0AE44536C8D69AC6B3D:/PACS_AdvNB_Prod : session id:PRU-MY-MPPWAS1-2017086023459-17 |
EXCEPTION>
com.avaya.sce.runtimecommon.SCERuntimeException: Error Executing CTI Commandcom.avaya.sce.runtimecommon.SCERuntimeException: CallInfo.doGetCallInfoInitialCall: No call info available for extension 27004
**** Root Cause
com.avaya.sce.runtimecommon.SCERuntimeException: CallInfo.doGetCallInfoInitialCall: No call info available for extension 27004
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