Hi Team,

I am using CTi application to Monitor VDN and log Agent ID using Agent Terminal connection. CTI events populating for last loggedout agents not showning the present Agents.

Thansk,
Kirthika.C

I am sorry, I do not understand your question. Can you please rephrase it?

Martin

I am developing CTI based VDN monitoring system using JTAPI.

Some time if Agent X is logged out and Y logged in the ACD application receiving X information not Y. How to get present logins.

I am still not completely clear what you are asking but I think you should find the following information useful.

1. You can only get Agent Login/Logout events from a monitor on a Hunt Group (skill), not a VDN.

2. To find out what agents are already logged into a Hunt Group (skill), use ACDAddress.getLoggedOnAgents().

3. If you use Provider.getAddress() to get an Address object for a Hunt Group, the retuned Address object can be cast to ACDAddress.

Martin