Avaya Aura Contact Center APIs - Screen Popup integration with CRM using campaign data - when executing a Outbound Campaign.

Author	Message
10/04/2017 09:45:23	Subject: Screen Popup integration with CRM using campaign data - when executing a Outbound Campaign. #1
EugenioRomagnoli Joined: Nov 28, 2013 Messages: 59 Offline	Dear DevConnect, Need to know if it is possible to integrate Popup with an external application (and how) when working in a ACCS Outbound Campaign. I think that one solution could be to use AADD Advanced Screen Pop feature, which can be configured to use Intrinsics. May be there are other solutions you can share. So, is there a way to configure a Campaign schema data field to appear as an Intrinsic ?? This way I can then configure the AAAD screen pop functionality (advanced as more 1 parameter is requiered). best regards, Eugenio R.
	Profile PM

10/04/2018 08:04:23	Subject: Re:Screen Popup integration with CRM using campaign data - when executing a Outbound Campaign. #2
SujathaS Joined: Jul 5, 2017 Messages: 12 Offline	Hi, Even i'm doing the same, but im not getting any of the fields like contact id, customerfield etc., Any luck? Thanks, Sujatha
SujathaS Joined: Jul 5, 2017 Messages: 12 Offline	Profile PM

14/04/2018 23:37:14	Subject: Re:Screen Popup integration with CRM using campaign data - when executing a Outbound Campaign. #3
Otto Joined: Jun 28, 2016 Messages: 2 Offline	Any luck with this yet?
Otto Joined: Jun 28, 2016 Messages: 2 Offline	Profile PM

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