Hi Experts,

Has anyone encountered connection issue when the CSDK iOS transition from a network to another network? I have implemented background procession codes as our documents suggestion. I found when I put the demo app into background mode, and take the iOS device from one place to another, around half an hour later, it cannot get any incoming call. But if I put the iOS device onto the desktop for the same duration, it can work properly. I am not quite sure if it is a coding issue or CSDK bug. Can you give me some guide or advice to solve this problem?

-Roger

Sorry for our delayed response to your issue. Our technical team is investigating and will get back to you shortly.

Hi RogerLi,

If you change the network, then CSDK should reconnect automatically even if it is in the background, but note that the OS can do power conservation and the application will no longer have CPU cycles available.

If you add the logs for the issue then we can help to find the root cause.