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Author Message
19/04/2017 23:30:08
Subject: AACC Historical Report - Formula
#1
Karuppaiah
Joined: Jun 12, 2016
Messages: 2
Offline
Kindly help me to create customize report in AACC.

Average hold time = total hold time / number of calls put on hold
PM
08/05/2017 03:16:53
Subject: Re:AACC Historical Report - Formula
#2
Teleappshri
Joined: Mar 23, 2017
Messages: 3
Offline
Hi Karuppaiah,

Try Using @RCW_AverageHoldTime inbuilt formula under the AgentbySkillsetStat table.
PM
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