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Author Message
24/04/2017 05:22:38
Subject: ACCS Agent assignment and change skillset priority
#1
AntonioVaccaro2
Joined: Oct 6, 2015
Messages: 1
Offline
Hi,

There a way for a simple agent (not supervisor) to enable or disable his skillset assignments or change his skillset priority? Can he change his skillset assignments one by one?
If yes can this operation made trough ACCS web admin or/and trough CCMA Open interface?

Antonio Vaccaro
PM
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