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Khush
Joined: Jun 10, 2016
Messages: 55
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Customer calls (Incoming call) on the IVR application -> make outbound call to agent is logged in on PSTN (mobile phone)-> Once agent picks the call patch the customer call with the agent. Call control staying on the AAEP

How can I do the above?
Outbound call can be made using LaunchVXMLCall/LaunchCCXMLCall but how can the customer called in be patched with agent on mobile number making it one on AAEP?
RossYakulis
Joined: Nov 6, 2013
Messages: 2652
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This is a duplicate of the other post.

A briged transfer is the simplest method to accomplish this.

https://www.w3.org/TR/voicexml20/#dml2.3.7 see 2.3.7.2 Bridge Transfer
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