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Author Message
08/05/2017 15:57:58
Subject: ACCS7 Web chat reporting
#1
ebinp
Joined: May 8, 2017
Messages: 3
Offline
Is it possible to get the web chat reports including the chat messages in ACCS historical reporting.?
Checked few default reports but receiving only the email details in report.
PM
22/05/2017 22:26:50
Subject: ACCS7 Web chat reporting
#2
CCM_2000
Joined: Jan 8, 2017
Messages: 14
Offline
That data is not in historical reports. It is available through the Agent Desktop (look up contacts). It is also in the database (just not standard reports). I would start by looking the the Multimedia Database information in the Contact Center Performance Management Data Dictionary guide (part of document collection)
PM
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