hi ,

I am developing application which will monitor agent extension via JTAPI.

can I get VDN number which deleivered call to Extension as one Extension mapped to Many VDN.

Thanks,
Kirhtika.C

I would normally expect the VDN number to be in something like CallControlConnectionEvent.getCalledAddress().getName()

However, this may not always be the case - for example if a call has been sent through several VDNs/huntgroups or transferred between agents.

Another strategy you may find useful would be to monitor VDNs as well as agent phones for call events. You can then capture CallID and/or UCID for calls as they pass through the VDNs. later, when they reach the agents phones, you will know the originating VDN for each call. Again, you would have to be careful about transfers & conferences.

Martin