Hello,

for a project we need to build a Web-Client with integrated Callcenter (Agent) features for a simple 15 Agent CC Elite Call Center.

Now we struggle if it is possible or not. In the Overview is pointet that Customer Engagement functionality is available only with Oceana, but that is a massive overkill for this customer.

The question is, are the Breeze Connectors for CC Elite available without Oceana, or can this be done with ECC Snap-In?

Thanks for a fast response,
Lars

Hi Lars,

the infrastructure requirements for each package are outlines here:

https://www.devconnectprogram.com/site/global/products_resources/avaya_client_sdk/programming_docs/current/introduction/

currently, the CIS package requires Oceana.

Best Regards,

IDMS Package Support

SDK_IDMS_Package wrote:Hi Lars,

the infrastructure requirements for each package are outlines here:

https://www.devconnectprogram.com/site/global/products_resources/avaya_client_sdk/programming_docs/current/introduction/

currently, the CIS package requires Oceana.

Best Regards,

IDMS Package Support

Hi,

That answers not really my questions.

What part of Oceana is required to be able to handle Agent Features with the JS Client SDK?
The Customer has CM, SM, SMGR, Breeze, AMS, AADS and AAWG in place.

Thanks,
Lars