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Author Message
02/06/2017 02:01:47
Subject: Avaya-engagementdesigner-finding-a-speech-to-text-solution
#1
ThangTQ
Joined: May 31, 2017
Messages: 19
Offline
Hi All,

I'm Thang, an Avaya developer.

I'm using Avaya-EngagementDesigner and finding a solution for solving my requirement.

My requirement is whenever an user calling to my extension: "I would like my appoitment on the 2nd July 2017 at 2PM" Then the system should capture "2nd July 2017" and "2PM" then store in variables 02.07.2017 14:00".

Could you help me a solution using the Avaya-EngagementDesigner to solve this problem ?

Thank you in advance.

Regards,
Thang,
PM
05/06/2017 09:31:00
Subject: Re:Avaya-engagementdesigner-finding-a-speech-to-text-solution
#2
Bill.Liu
Joined: Apr 28, 2015
Messages: 33
Offline
Hi Thang,

In ED 3.3, we will introduce a new task, the Interactive Voice task, which can be used in IVR scenario. In your case, you would need to capture date and time separately with two Interactive Voice tasks and then combine two inputs (yyyymmdd and hhmm) into one variable.

Rgds,
Bill
PM
05/06/2017 09:42:25
Subject: Re:Avaya-engagementdesigner-finding-a-speech-to-text-solution
#3
ThangTQ
Joined: May 31, 2017
Messages: 19
Offline
Hi Bill,
Thanks you.

When will we use this function in ED3.3 ?

Can I handle this problem by using Avaya Breeze SDK - Java with speechsearch ?


Regards,
Thang,
PM
08/06/2017 16:25:57
Subject: Re:Avaya-engagementdesigner-finding-a-speech-to-text-solution
#4
Bill.Liu
Joined: Apr 28, 2015
Messages: 33
Offline
You may build your own snapin to convert text in the format of "July 2nd 2017 at 2PM" to the date and time format your preferred, e.g. yyyymmddhhmm.
PM
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