All,

I am looking for honest opinions from the industry here....

About a week ago I posted a concern regarding a 9002 error I am seeing when attempting to set an agent state.

This in addition to other oddness seen in POM leads me to propose the question....

DOES POM API REALLY WORK?

Has anyone had success in actually building a desktop client using ONLY the POM API?

If a successful client was built... I am imagine that it required BOTH the POM API .AND. a secondary API (like TSAPI/CSTA via AES or tServer) in order to be successful.

Please provide me some opinions here... And if anyone has any info regarding my 9002 post - Please provide your input there as well. As I need to wrap up this project QUICKLY.

Thanks

++Todd

Hi Todd,

Lately I worked a POM API, and I have successfully built a Agent Desktop (Standalone) client application for Preview based Campaign.

My application was solely built around "POMDesktopAPI"(no tsapi, jtapi or dmcc client were used).

Regards,
Srinath S.

How can I specifically do without tsapi builds?

What settings should I look for?