Hi,

I can make call from one-x to avaya communicator & vice-versa but when I try to make call from confxfer sample to one-x/avaya communicator, unfortunately I always get CSTA error:21.

So can someone please guide me on this? I am new to JTAPI/TSAPI and unable to find information on internet.

Below is the log details

2017-06-16 20:16:42,443 [main] TRACE LucentV7ProviderImpl - --> createCall[]: com.avaya.jtapi.tsapi.impl.LucentV7ProviderImpl@15be6bb
2017-06-16 20:16:42,443 [main] TRACE LucentV7ProviderImpl - --> getTSProviderImpl[]: com.avaya.jtapi.tsapi.impl.LucentV7ProviderImpl@15be6bb
2017-06-16 20:16:42,443 [main] TRACE LucentV7ProviderImpl - <-- getTSProviderImpl[]: com.avaya.jtapi.tsapi.impl.LucentV7ProviderImpl@15be6bb
2017-06-16 20:16:42,443 [main] INFO  TSCall - Constructing call TSCall[0(nonCallID=4)]@13a3d88 with ID 0 for TSProvider[#1]@15be6bb
2017-06-16 20:16:42,444 [main] TRACE LucentV7CallImpl - com.avaya.jtapi.tsapi.impl.LucentV7CallImpl@15be6bb constructed.
2017-06-16 20:16:42,444 [main] TRACE LucentV7ProviderImpl - <-- createCall[]: com.avaya.jtapi.tsapi.impl.LucentV7ProviderImpl@15be6bb
2017-06-16 20:16:42,444 [main] TRACE LucentV7CallImpl - --> connect[Terminal origterm, Address origaddr, String dialedDigits]: com.avaya.jtapi.tsapi.impl.LucentV7CallImpl@15be6bb
2017-06-16 20:16:42,444 [main] TRACE LucentAddressImpl - --> getTSDevice[]: com.avaya.jtapi.tsapi.impl.LucentAddressImpl@1921e20
2017-06-16 20:16:42,444 [main] TRACE LucentAddressImpl - <-- getTSDevice[]: com.avaya.jtapi.tsapi.impl.LucentAddressImpl@1921e20
2017-06-16 20:16:42,444 [main] TRACE LucentV5TerminalExImpl - --> getTSDevice[]: com.avaya.jtapi.tsapi.impl.LucentV5TerminalExImpl@1921e20
2017-06-16 20:16:42,444 [main] TRACE LucentV5TerminalExImpl - <-- getTSDevice[]: com.avaya.jtapi.tsapi.impl.LucentV5TerminalExImpl@1921e20
2017-06-16 20:16:42,444 [main] INFO  TsapiSession - Sent InvokeID 27 for TSProvider[#1]@15be6bb
2017-06-16 20:16:42,444 [main] DEBUG TsapiSession - CSTAQueryDeviceInfo ::=
2017-06-16 20:16:42,444 [main] DEBUG TsapiSession - {
2017-06-16 20:16:42,444 [main] DEBUG TsapiSession -   device "3707"
2017-06-16 20:16:42,444 [main] DEBUG TsapiSession - }
2017-06-16 20:16:42,614 [GetEventThread] INFO  TsapiSession - Received invokeID 27 for TSProvider[#1]@15be6bb
2017-06-16 20:16:42,614 [GetEventThread] DEBUG TsapiSession - CSTAQueryDeviceInfoConfEvent ::=
2017-06-16 20:16:42,614 [GetEventThread] DEBUG TsapiSession - {
2017-06-16 20:16:42,614 [GetEventThread] DEBUG TsapiSession -   device "3707"
2017-06-16 20:16:42,614 [GetEventThread] DEBUG TsapiSession -   deviceType 0 < DT_STATION >
2017-06-16 20:16:42,614 [GetEventThread] DEBUG TsapiSession -   deviceClass 0x80000000 < DC_VOICE >
2017-06-16 20:16:42,614 [GetEventThread] DEBUG TsapiSession - }
2017-06-16 20:16:42,614 [GetEventThread] DEBUG TsapiSession - TsapiPrivate ::=
2017-06-16 20:16:42,615 [GetEventThread] DEBUG TsapiSession - {
2017-06-16 20:16:42,615 [GetEventThread] DEBUG TsapiSession -   vendor "ECS"
2017-06-16 20:16:42,615 [GetEventThread] DEBUG TsapiSession -   data 2 0 62 0 30 8 a 1 6 a 1 a 16 0 
2017-06-16 20:16:42,615 [GetEventThread] DEBUG TsapiSession -   tsType 38
2017-06-16 20:16:42,615 [GetEventThread] DEBUG TsapiSession - }
2017-06-16 20:16:42,615 [GetEventThread] DEBUG LucentPrivateData - LucentV5QueryDeviceInfoConfEvent ::=
2017-06-16 20:16:42,615 [GetEventThread] DEBUG LucentPrivateData - {
2017-06-16 20:16:42,615 [GetEventThread] DEBUG LucentPrivateData -   extensionClass 6 < EC_PROPRIETARY >
2017-06-16 20:16:42,615 [GetEventThread] DEBUG LucentPrivateData -   associatedClass 10 < EC_OTHER >
2017-06-16 20:16:42,615 [GetEventThread] DEBUG LucentPrivateData -   associatedDevice <null>
2017-06-16 20:16:42,615 [GetEventThread] DEBUG LucentPrivateData - }
2017-06-16 20:16:42,615 [GetEventThread] INFO  TSInvokeID - Handling INVOKE ID 27 for TSProvider[#1]@15be6bb
2017-06-16 20:16:42,615 [GetEventThread] INFO  TSInvokeID - DONE handling INVOKE ID 27 for TSProvider[#1]@15be6bb
2017-06-16 20:16:42,615 [main] INFO  TsapiSession - Sent InvokeID 28 for TSProvider[#1]@15be6bb
2017-06-16 20:16:42,615 [main] DEBUG TsapiSession - CSTAMakeCall ::=
2017-06-16 20:16:42,615 [main] DEBUG TsapiSession - {
2017-06-16 20:16:42,615 [main] DEBUG TsapiSession -   callingDevice "3706"
2017-06-16 20:16:42,615 [main] DEBUG TsapiSession -   calledDevice "3707"
2017-06-16 20:16:42,615 [main] DEBUG TsapiSession - }
2017-06-16 20:16:42,823 [GetEventThread] INFO  TsapiSession - Received invokeID 28 for TSProvider[#1]@15be6bb
2017-06-16 20:16:42,823 [GetEventThread] DEBUG TsapiSession - CSTAUniversalFailureConfEvent ::=
2017-06-16 20:16:42,823 [GetEventThread] DEBUG TsapiSession - {
2017-06-16 20:16:42,823 [GetEventThread] DEBUG TsapiSession -   error 21 < GENERIC_STATE_INCOMPATIBILITY >
2017-06-16 20:16:42,823 [GetEventThread] DEBUG TsapiSession - }
2017-06-16 20:16:42,824 [GetEventThread] INFO  TsapiEventQueue - Putting event CSTAEvent[CSTAUniversalFailureConfEvent]@126aa72. EVENT Q SIZE = 1 MAX Q SIZE = 1 for TSProvider[#1]@15be6bb
2017-06-16 20:16:42,824 [DistributeCSTAEvent] INFO  TsapiEventQueue - Getting event CSTAEvent[CSTAUniversalFailureConfEvent]@126aa72 for TSProvider[#1]@15be6bb
2017-06-16 20:16:42,824 [DistributeCSTAEvent] INFO  TSInvokeID - Handling INVOKE ID 28 for TSProvider[#1]@15be6bb
2017-06-16 20:16:42,824 [DistributeCSTAEvent] INFO  TSInvokeID - DONE handling INVOKE ID 28 for TSProvider[#1]@15be6bb

In app screen I can see below log

16/6/17 7:40:00 PM:T=1:com.avaya.aes.jtapi.confxfer.Login.open(Login.java:70):services[0]='AVAYA#AESTOCM#CSTA#AVAYAAES-01'
16/6/17 7:40:00 PM:T=1:com.avaya.aes.jtapi.confxfer.Login.open(Login.java:70):services[1]='AVAYA#AESTOCM#CSTA-S#AVAYAAES-01'
16/6/17 7:42:46 PM:T=1:com.avaya.aes.jtapi.confxfer.ConferenceTransfer$19.run(ConferenceTransfer.java:2568):providerChangedEvent B
16/6/17 7:42:46 PM:T=1:com.avaya.aes.jtapi.confxfer.ConferenceTransfer.providerChangedEventSWT(ConferenceTransfer.java:2547):event[0]=com.avaya.jtapi.tsapi.impl.events.provider.TsapiProviderOutOfServiceEvent   MetaEvent=true
16/6/17 7:42:46 PM:T=1:com.avaya.aes.jtapi.confxfer.ConferenceTransfer.providerChangedEventSWT(ConferenceTransfer.java:2547):event[1]=com.avaya.jtapi.tsapi.impl.events.provider.TsapiPrivateProviderEvent   MetaEvent=false
16/6/17 7:42:46 PM:T=1:com.avaya.aes.jtapi.confxfer.ConferenceTransfer$19.run(ConferenceTransfer.java:2568):providerChangedEvent B
16/6/17 7:42:46 PM:T=1:com.avaya.aes.jtapi.confxfer.ConferenceTransfer.providerChangedEventSWT(ConferenceTransfer.java:2539):event[0]=com.avaya.jtapi.tsapi.impl.events.provider.TsapiProviderInServiceEvent   MetaEvent=true   ProvInServiceEv
16/6/17 7:42:46 PM:T=1:com.avaya.aes.jtapi.confxfer.ConferenceTransfer.handleProviderInService(ConferenceTransfer.java:1819):Service provider AVAYA#AESTOCM#CSTA#AVAYAAES-01 is in service.
16/6/17 7:43:20 PM:T=1:com.avaya.aes.jtapi.confxfer.ConferenceTransfer.providerChangedEventSWT(ConferenceTransfer.java:2547):event[1]=com.avaya.jtapi.tsapi.impl.events.provider.TsapiPrivateProviderEvent   MetaEvent=false
16/6/17 7:43:37 PM:T=1:com.avaya.aes.jtapi.confxfer.ConferenceTransfer.makeCall(ConferenceTransfer.java:1550):exception caught com.avaya.jtapi.tsapi.TsapiInvalidStateException: CSTA Error: 21
16/6/17 7:51:54 PM:T=1:com.avaya.aes.jtapi.confxfer.ConferenceTransfer.makeCall(ConferenceTransfer.java:1550):exception caught com.avaya.jtapi.tsapi.TsapiInvalidStateException: CSTA Error: 21
16/6/17 7:59:14 PM:T=1:com.avaya.aes.jtapi.confxfer.ConferenceTransfer.makeCall(ConferenceTransfer.java:1550):exception caught com.avaya.jtapi.tsapi.TsapiInvalidStateException: CSTA Error: 21
16/6/17 8:15:49 PM:T=1:com.avaya.aes.jtapi.confxfer.ConferenceTransfer.makeCall(ConferenceTransfer.java:1550):exception caught com.avaya.jtapi.tsapi.TsapiInvalidStateException: CSTA Error: 21
16/6/17 8:16:42 PM:T=1:com.avaya.aes.jtapi.confxfer.ConferenceTransfer.makeCall(ConferenceTransfer.java:1550):exception caught com.avaya.jtapi.tsapi.TsapiInvalidStateException: CSTA Error: 21

Regards,
Tanaji Bhale.

Can someone please suggest me on this? it's like blocker for me and I don't find much information on internet.

Regards,
Tanaji B.

Hi,

I tried making calls to/from all the sample applications provided in JTAPI SDK but each one gives me CSTA 21 error.
(e.g. CTI Error 21=>UR_AUDIT_FAILURE, A CM audit has detected a problem with the endpoint.)


Please let me know, what am I doing wrong here?

P.S.- tsTest web application work fine only if I make call to extensions(both calling party & called party) which are logged in using Avaya Communicator/One-x communicator, but unfortunately it false if any party logs in using sample application provided.

Thanks in advance.

-Tanaji Bhale.

For makeCall, "TSAPI for Avaya Communication Manager Programmer's Reference" indicates:

GENERIC_STATE_INCOMPATIBILITY (21) – The originator does not go off-hook within five seconds after originating the call and cannot be forced off-hook.

In order to make a call from a device, Communication Manager must be able to force it off-hook. There are certain rules that control this (e.g. it must be speaker phone enabled)

I know that One-X Communicator can be controlled by TSAPI but, AFAIK, Avaya Communication cannot. This means that you can not use an Avaya Communicator phone to originate a call or to be SSCed into a call. I also suspect that it is not possible to use an Avaya Communicator phone to add another phone into the call using SSC.

Martin

Thank you Martin for help. Yes the problem was in SoftClient and it got resolved.

Regards,
Tanaji Bhale.