Hi,

I'm installed a RTS, and the recogniton confidence is very low. How can I debug/tunning the RTS confidence?

The RTS log:
2017-07-03 18:16:54,457 [SipContainerPool : 3] RTSFelthes INFO - RTSFelthes-1.0.0.0.0 - matchFound searchId = 41385c15-6846-4eab-8059-77c03cefeeb6, searchMatches = [Match id = 8957, name = cat, operator = , confidence = 8.7502, startTime = 15.29675, endTime = 15.43675,Match id = Anatel, name = , operator = ANY, confidence = 8.7502, startTime = 15.29675, endTime = 15.43675]
2017-07-03 18:19:14,807 [SipContainerPool : 4] RTSFelthes INFO - RTSFelthes-1.0.0.0.0 - matchFound searchId = 41385c15-6846-4eab-8059-77c03cefeeb6, searchMatches = [Match id = 6496, name = bus, operator = , confidence = 7.22175, startTime = 155.08675, endTime = 155.31676,Match id = Anatel, name = , operator = ANY, confidence = 7.22175, startTime = 155.08675, endTime = 155.31676]

The confidence is never more than 30.0.

My Code:

        final Concept callAssistant = SpeechFactory.createConcept()

                .setName("Anatel")

                .setOperator(SpeechFactory.createAnyOperator())

                .addPhrase("banana", 5.0f)

                .addPhrase("hello", 5.0f)

                .addPhrase("sex", 5.0f)

                .addPhrase("five", 5.0f)

                .addPhrase("blue", 5.0f)

                .addPhrase("cat", 5.0f)

                .addPhrase("bus", 5.0f)

        	.setThreshold(5.0f);

        

        final SearchQuery searchQuery = SpeechFactory.createSearchQuery()

        		.setConcepts(callAssistant);

        

        final SearchOptions searchOptions = SpeechFactory.createSearchOptions()

                .setSearchQuery(searchQuery)

                .setMatchReportingStrategy(MatchReportingStrategy.SUMMARY)

                .setLanguage("en_US");

        

        return searchOptions;

Hello Bruno,

If you are looking for support on using one of the Avaya Client SDK packages, please specify the package and the platform you work with. If your question is not related to https://www.devconnectprogram.com/site/global/products_resources/avaya_client_sdk/overview/index.gsp, this forum will not be able to help, and you will need to redirect your question to the right support team.

Best Regards,
Artem Tsarev.

One month for a generic answer...