18/07/2017 18:51:06:622 INFO - 3D0EC6E88339191614246030FA4A2C0E:/ : Capturing exception [com.avaya.sce.runtimecommon.SCERuntimeException]. Message [No observer on extension:25102]
18/07/2017 18:51:06:622 ERROR - 3D0EC6E88339191614246030FA4A2C0E:/ : com.avaya.sce.runtimecommon.SCERuntimeException: No observer on extension:25102
at com.avaya.sce.runtimecommon.SCESession.throwRTException(SCESession.java:2316)
at com.avaya.sce.runtime.connectivity.cti.ir.CTICommand.execute(CTICommand.java:153)
at com.avaya.sce.runtime.Data.evaluateActions(Data.java:191)
at flow.GetCTIInfo.executeDataActions(GetCTIInfo.java:67)
at com.avaya.sce.runtime.Data.handleRequest(Data.java:104)

Can you tell in the aes connector log that there is an observer for the extension?

Post the trace.log file in the aes connector. I can take a look.

Hi Wilson,

Attached file aesconnector logs for your perusal

This log shows different date and time than the error you posted:

17/07/2017 08:59:10:299 DEBUG - CTICallObserver.callChangedEvent 25117: Event: 3 is 206 for call 6755 Provider:MUMBAI-AES
.....
17/07/2017 09:12:15:599 DEBUG - CTICallObserver.callChangedEvent:25168: got Call Control Connectio

Can you send the full app trace.log where you see the error and the full cti trace.log.

[code]

This is the time of the error in the app:

18/07/2017 18:51:06:622 ERROR - 3D0EC6E88339191614246030FA4A2C0E:/ : com.avaya.sce.runtimecommon.SCERuntimeException: No

Could you try to get the aes connector log in that time frame? Also I need the app trace.log. Please zip up the big files before you post.

Maybe I don't need more log to explain this. I see a similar error:

17/07/2017 15:41:27:795 DEBUG - ProviderObserver.providerChangedEvent: got provider shutdown event:112
...
17/07/2017 15:41:27:858 DEBUG - CTICallObserver.callChangedEvent:25105: got Call Observation Ended Event
....
17/07/2017 15:41:38:951 ERROR - No observer on extension:25105

That means your AES is shutting down for some reason. But it recovered later.

17/07/2017 15:41:39:482 DEBUG - CTICallObserver.CTICallObserver:added 25105 observer

So you have to check the AES server end to find out more.

Hi Wilson, Neil,

In Application I am getting while Initialling CTIcallInfo

23/07/2017 13:44:47:707 ERROR - In Progress | session id:A22AVP02P-2017204075729-22 | IVR:GetCTIInfo | | CallInfo.doGetCallInfoInitialCall: No call info available for extension 25145 | Exception stack trace | EXCEPTION>
com.avaya.sce.runtimecommon.SCERuntimeException: CallInfo.doGetCallInfoInitialCall: No call info available for extension 25145
at com.avaya.sce.runtimecommon.SCESession.throwRTException(SCESession.java:2316)
at com.avaya.sce.runtime.connectivity.cti.ir.CTICommand.execute(CTICommand.java:153)
at com.avaya.sce.runtime.Data.evaluateActions(Data.java:191)
at flow.GetCTIInfo.executeDataActions(GetCTIInfo.java:67)

For the Same time below are the TSAPI logs with debug level 7 : I could see session removed on 13:44:44:707. what would be cause. Attached complete log for your perusal.


2017-07-23 13:44:20,548 [GetEventThread] DEBUG TsapiSession - deviceID "25145"
2017-07-23 13:44:20,548 [GetEventThread] DEBUG TsapiSession - deviceID "25145"
2017-07-23 13:44:20,548 [DistributeCSTAEvent] DEBUG TsapiCallMonitor - CONNECTIONCONNECTEDEVENT for TSConnection[conn:(48,25145)]@415bce for observer com.avaya.sce.cticonnector.servlet.server.CTIConnectorManager$CTICallObserver@143e0ee
2017-07-23 13:44:20,548 [DistributeCSTAEvent] DEBUG TsapiCallMonitor - CONNECTIONESTABLISHEDEVENT for TSConnection[conn:(48,25145)]@415bce for observer com.avaya.sce.cticonnector.servlet.server.CTIConnectorManager$CTICallObserver@143e0ee
2017-07-23 13:44:20,548 [DistributeCSTAEvent] DEBUG TsapiCallMonitor - TERMINALCONNECTIONACTIVEEVENT for TSConnection[termConn:(48,25145)]@908c9c for observer com.avaya.sce.cticonnector.servlet.server.CTIConnectorManager$CTICallObserver@143e0ee
2017-07-23 13:44:20,548 [DistributeCSTAEvent] DEBUG TsapiCallMonitor - TERMINALCONNECTIONTALKINGEVENT for TSConnection[termConn:(48,25145)]@908c9c for observer com.avaya.sce.cticonnector.servlet.server.CTIConnectorManager$CTICallObserver@143e0ee
2017-07-23 13:44:41,311 [GetEventThread] DEBUG TsapiSession - deviceID "25145"
2017-07-23 13:44:41,311 [GetEventThread] DEBUG TsapiSession - deviceID "25145"
2017-07-23 13:44:41,311 [DistributeCSTAEvent] DEBUG LucentPrivateData - oldDeviceID "25145"
2017-07-23 13:44:41,311 [DistributeCSTAEvent] DEBUG LucentPrivateData - deviceID "25145"
2017-07-23 13:44:41,311 [DistributeCSTAEvent] DEBUG TsapiCallMonitor - TERMINALCONNECTIONDROPPEDEVENT for TSConnection[termConn:(48,25145)]@908c9c for observer com.avaya.sce.cticonnector.servlet.server.CTIConnectorManager$CTICallObserver@143e0ee
2017-07-23 13:44:41,311 [DistributeCSTAEvent] DEBUG TsapiCallMonitor - TERMINALCONNECTIONDROPPEDEVENT_CC for TSConnection[termConn:(48,25145)]@908c9c for observer com.avaya.sce.cticonnector.servlet.server.CTIConnectorManager$CTICallObserver@143e0ee
2017-07-23 13:44:41,311 [DistributeCSTAEvent] DEBUG TsapiCallMonitor - CONNECTIONDISCONNECTEDEVENT for TSConnection[conn:(48,25145)]@415bce for observer com.avaya.sce.cticonnector.servlet.server.CTIConnectorManager$CTICallObserver@143e0ee
2017-07-23 13:44:41,311 [DistributeCSTAEvent] DEBUG TsapiCallMonitor - CONNECTIONDISCONNECTEDEVENT_CC for TSConnection[conn:(48,25145)]@415bce for observer com.avaya.sce.cticonnector.servlet.server.CTIConnectorManager$CTICallObserver@143e0ee
2017-07-23 13:44:41,311 [DistributeCSTAEvent] INFO TSConnection - Connection object= TSConnection[conn:(48,25145)]@415bce being deleted for TSProvider[#2]@9b2ca3
2017-07-23 13:44:41,311 [DistributeCSTAEvent] INFO TSConnection - Connection object= TSConnection[termConn:(48,25145)]@908c9c being deleted for TSProvider[#2]@9b2ca3
2017-07-23 13:44:47,707 [AuditThread] INFO TSAuditThread - AUDIT: removing conn TSConnection[termConn:(48,25145)]@908c9c for TSProvider[#2]@9b2ca3
2017-07-23 13:45:31,794 [AuditThread] INFO TSConnection - Connection object= TSConnection[conn:(15248,25145)]@14fe8ed being deleted for TSProvider[#2]@9b2ca3
2017-07-23 13:45:31,794 [AuditThread] INFO TSConnection - Connection object= TSConnection[termConn:(15248,25145)]@160584b being deleted for TSProvider[#2]@9b2ca3
2017-07-23 13:45:46,007 [AuditThread] INFO TSAuditThread - AUDIT: removing conn TSConnection[termConn:(15248,25145)]@160584b for TSProvider[#2]@9b2ca3
2017-07-23 13:45:47,458 [AuditThread] INFO TSConnection - Connection object= TSConnection[conn:(15248,25145)]@1cdcd48 being deleted for TSProvider[#4]@186b946
2017-07-23 13:45:47,458 [AuditThread] INFO TSConnection - Connection object= TSConnection[termConn:(15248,25145)]@258a05 being deleted for TSProvider[#4]@186b946
2017-07-23 13:45:57,785 [AuditThread] INFO TSAuditThread - AUDIT: removing conn TSConnection[termConn:(15248,25145)]@258a05 for TSProvider[#4]@186b946
2017-07-23 13:48:14,146 [GetEventThread] DEBUG TsapiSession - deviceID "25145"
2017-07-23 13:48:14,146 [GetEventThread] DEBUG TsapiSession - deviceID "25145"
2017-07-23 13:48:14,146 [DistributeCSTAEvent] DEBUG TsapiSession - deviceID "25145"
2017-07-23 13:48:14,255 [GetEventThread] DEBUG TsapiSession - deviceID "25145"
2017-07-23 13:48:14,255 [GetEventThread] DEBUG TsapiSession - deviceID "25145"
2017-07-23 13:48:14,255 [DistributeCSTAEvent] INFO TSConnection - Constructing Lucent termConn TSConnection[termConn:(186,25145)]@b07b78 for TSProvider[#2]@9b2ca3
2017-07-23 13:48:14,255 [DistributeCSTAEvent] INFO TSProviderImpl - NOTICE: connHash.put() replaced null with TSConnection[termConn:(186,25145)]@b07b78 for TSProvider[#2]@9b2ca3
2017-07-23 13:48:14,255 [DistributeCSTAEvent] INFO TSConnection - Constructing Lucent conn TSConnection[conn:(-,25145)]@7a433c for TSProvider[#2]@9b2ca3

Hi Wilson, Neil,

In Application I am getting while Initialling CTIcallInfo

23/07/2017 13:44:47:707 ERROR - In Progress | session id:A22AVP02P-2017204075729-22 | IVR:GetCTIInfo | | CallInfo.doGetCallInfoInitialCall: No call info available for extension 25145 | Exception stack trace | EXCEPTION>
com.avaya.sce.runtimecommon.SCERuntimeException: CallInfo.doGetCallInfoInitialCall: No call info available for extension 25145
at com.avaya.sce.runtimecommon.SCESession.throwRTException(SCESession.java:2316)
at com.avaya.sce.runtime.connectivity.cti.ir.CTICommand.execute(CTICommand.java:153)
at com.avaya.sce.runtime.Data.evaluateActions(Data.java:191)
at flow.GetCTIInfo.executeDataActions(GetCTIInfo.java:67)

For the Same time below are the TSAPI logs with debug level 7 : I could see session removed on 13:44:44:707. what would be cause. Attached complete log for your perusal.


2017-07-23 13:44:20,548 [GetEventThread] DEBUG TsapiSession - deviceID "25145"
2017-07-23 13:44:20,548 [GetEventThread] DEBUG TsapiSession - deviceID "25145"
2017-07-23 13:44:20,548 [DistributeCSTAEvent] DEBUG TsapiCallMonitor - CONNECTIONCONNECTEDEVENT for TSConnection[conn:(48,25145)]@415bce for observer com.avaya.sce.cticonnector.servlet.server.CTIConnectorManager$CTICallObserver@143e0ee
2017-07-23 13:44:20,548 [DistributeCSTAEvent] DEBUG TsapiCallMonitor - CONNECTIONESTABLISHEDEVENT for TSConnection[conn:(48,25145)]@415bce for observer com.avaya.sce.cticonnector.servlet.server.CTIConnectorManager$CTICallObserver@143e0ee
2017-07-23 13:44:20,548 [DistributeCSTAEvent] DEBUG TsapiCallMonitor - TERMINALCONNECTIONACTIVEEVENT for TSConnection[termConn:(48,25145)]@908c9c for observer com.avaya.sce.cticonnector.servlet.server.CTIConnectorManager$CTICallObserver@143e0ee
2017-07-23 13:44:20,548 [DistributeCSTAEvent] DEBUG TsapiCallMonitor - TERMINALCONNECTIONTALKINGEVENT for TSConnection[termConn:(48,25145)]@908c9c for observer com.avaya.sce.cticonnector.servlet.server.CTIConnectorManager$CTICallObserver@143e0ee
2017-07-23 13:44:41,311 [GetEventThread] DEBUG TsapiSession - deviceID "25145"
2017-07-23 13:44:41,311 [GetEventThread] DEBUG TsapiSession - deviceID "25145"
2017-07-23 13:44:41,311 [DistributeCSTAEvent] DEBUG LucentPrivateData - oldDeviceID "25145"
2017-07-23 13:44:41,311 [DistributeCSTAEvent] DEBUG LucentPrivateData - deviceID "25145"
2017-07-23 13:44:41,311 [DistributeCSTAEvent] DEBUG TsapiCallMonitor - TERMINALCONNECTIONDROPPEDEVENT for TSConnection[termConn:(48,25145)]@908c9c for observer com.avaya.sce.cticonnector.servlet.server.CTIConnectorManager$CTICallObserver@143e0ee
2017-07-23 13:44:41,311 [DistributeCSTAEvent] DEBUG TsapiCallMonitor - TERMINALCONNECTIONDROPPEDEVENT_CC for TSConnection[termConn:(48,25145)]@908c9c for observer com.avaya.sce.cticonnector.servlet.server.CTIConnectorManager$CTICallObserver@143e0ee
2017-07-23 13:44:41,311 [DistributeCSTAEvent] DEBUG TsapiCallMonitor - CONNECTIONDISCONNECTEDEVENT for TSConnection[conn:(48,25145)]@415bce for observer com.avaya.sce.cticonnector.servlet.server.CTIConnectorManager$CTICallObserver@143e0ee
2017-07-23 13:44:41,311 [DistributeCSTAEvent] DEBUG TsapiCallMonitor - CONNECTIONDISCONNECTEDEVENT_CC for TSConnection[conn:(48,25145)]@415bce for observer com.avaya.sce.cticonnector.servlet.server.CTIConnectorManager$CTICallObserver@143e0ee
2017-07-23 13:44:41,311 [DistributeCSTAEvent] INFO TSConnection - Connection object= TSConnection[conn:(48,25145)]@415bce being deleted for TSProvider[#2]@9b2ca3
2017-07-23 13:44:41,311 [DistributeCSTAEvent] INFO TSConnection - Connection object= TSConnection[termConn:(48,25145)]@908c9c being deleted for TSProvider[#2]@9b2ca3
2017-07-23 13:44:47,707 [AuditThread] INFO TSAuditThread - AUDIT: removing conn TSConnection[termConn:(48,25145)]@908c9c for TSProvider[#2]@9b2ca3
2017-07-23 13:45:31,794 [AuditThread] INFO TSConnection - Connection object= TSConnection[conn:(15248,25145)]@14fe8ed being deleted for TSProvider[#2]@9b2ca3
2017-07-23 13:45:31,794 [AuditThread] INFO TSConnection - Connection object= TSConnection[termConn:(15248,25145)]@160584b being deleted for TSProvider[#2]@9b2ca3
2017-07-23 13:45:46,007 [AuditThread] INFO TSAuditThread - AUDIT: removing conn TSConnection[termConn:(15248,25145)]@160584b for TSProvider[#2]@9b2ca3
2017-07-23 13:45:47,458 [AuditThread] INFO TSConnection - Connection object= TSConnection[conn:(15248,25145)]@1cdcd48 being deleted for TSProvider[#4]@186b946
2017-07-23 13:45:47,458 [AuditThread] INFO TSConnection - Connection object= TSConnection[termConn:(15248,25145)]@258a05 being deleted for TSProvider[#4]@186b946
2017-07-23 13:45:57,785 [AuditThread] INFO TSAuditThread - AUDIT: removing conn TSConnection[termConn:(15248,25145)]@258a05 for TSProvider[#4]@186b946
2017-07-23 13:48:14,146 [GetEventThread] DEBUG TsapiSession - deviceID "25145"
2017-07-23 13:48:14,146 [GetEventThread] DEBUG TsapiSession - deviceID "25145"
2017-07-23 13:48:14,146 [DistributeCSTAEvent] DEBUG TsapiSession - deviceID "25145"
2017-07-23 13:48:14,255 [GetEventThread] DEBUG TsapiSession - deviceID "25145"
2017-07-23 13:48:14,255 [GetEventThread] DEBUG TsapiSession - deviceID "25145"
2017-07-23 13:48:14,255 [DistributeCSTAEvent] INFO TSConnection - Constructing Lucent termConn TSConnection[termConn:(186,25145)]@b07b78 for TSProvider[#2]@9b2ca3
2017-07-23 13:48:14,255 [DistributeCSTAEvent] INFO TSProviderImpl - NOTICE: connHash.put() replaced null with TSConnection[termConn:(186,25145)]@b07b78 for TSProvider[#2]@9b2ca3
2017-07-23 13:48:14,255 [DistributeCSTAEvent] INFO TSConnection - Constructing Lucent conn TSConnection[conn:(-,25145)]@7a433c for TSProvider[#2]@9b2ca3

Hi Wilson, Neil,

In Application I am getting while Initialling CTIcallInfo

23/07/2017 13:44:47:707 ERROR - In Progress | session id:A22AVP02P-2017204075729-22 | IVR:GetCTIInfo | | CallInfo.doGetCallInfoInitialCall: No call info available for extension 25145 | Exception stack trace | EXCEPTION>
com.avaya.sce.runtimecommon.SCERuntimeException: CallInfo.doGetCallInfoInitialCall: No call info available for extension 25145
at com.avaya.sce.runtimecommon.SCESession.throwRTException(SCESession.java:2316)
at com.avaya.sce.runtime.connectivity.cti.ir.CTICommand.execute(CTICommand.java:153)
at com.avaya.sce.runtime.Data.evaluateActions(Data.java:191)
at flow.GetCTIInfo.executeDataActions(GetCTIInfo.java:67)

For the Same time below are the TSAPI logs with debug level 7 : I could see session removed on 13:44:44:707. what would be cause. Attached complete log for your perusal.


2017-07-23 13:44:20,548 [GetEventThread] DEBUG TsapiSession - deviceID "25145"
2017-07-23 13:44:20,548 [GetEventThread] DEBUG TsapiSession - deviceID "25145"
2017-07-23 13:44:20,548 [DistributeCSTAEvent] DEBUG TsapiCallMonitor - CONNECTIONCONNECTEDEVENT for TSConnection[conn:(48,25145)]@415bce for observer com.avaya.sce.cticonnector.servlet.server.CTIConnectorManager$CTICallObserver@143e0ee
2017-07-23 13:44:20,548 [DistributeCSTAEvent] DEBUG TsapiCallMonitor - CONNECTIONESTABLISHEDEVENT for TSConnection[conn:(48,25145)]@415bce for observer com.avaya.sce.cticonnector.servlet.server.CTIConnectorManager$CTICallObserver@143e0ee
2017-07-23 13:44:20,548 [DistributeCSTAEvent] DEBUG TsapiCallMonitor - TERMINALCONNECTIONACTIVEEVENT for TSConnection[termConn:(48,25145)]@908c9c for observer com.avaya.sce.cticonnector.servlet.server.CTIConnectorManager$CTICallObserver@143e0ee
2017-07-23 13:44:20,548 [DistributeCSTAEvent] DEBUG TsapiCallMonitor - TERMINALCONNECTIONTALKINGEVENT for TSConnection[termConn:(48,25145)]@908c9c for observer com.avaya.sce.cticonnector.servlet.server.CTIConnectorManager$CTICallObserver@143e0ee
2017-07-23 13:44:41,311 [GetEventThread] DEBUG TsapiSession - deviceID "25145"
2017-07-23 13:44:41,311 [GetEventThread] DEBUG TsapiSession - deviceID "25145"
2017-07-23 13:44:41,311 [DistributeCSTAEvent] DEBUG LucentPrivateData - oldDeviceID "25145"
2017-07-23 13:44:41,311 [DistributeCSTAEvent] DEBUG LucentPrivateData - deviceID "25145"
2017-07-23 13:44:41,311 [DistributeCSTAEvent] DEBUG TsapiCallMonitor - TERMINALCONNECTIONDROPPEDEVENT for TSConnection[termConn:(48,25145)]@908c9c for observer com.avaya.sce.cticonnector.servlet.server.CTIConnectorManager$CTICallObserver@143e0ee
2017-07-23 13:44:41,311 [DistributeCSTAEvent] DEBUG TsapiCallMonitor - TERMINALCONNECTIONDROPPEDEVENT_CC for TSConnection[termConn:(48,25145)]@908c9c for observer com.avaya.sce.cticonnector.servlet.server.CTIConnectorManager$CTICallObserver@143e0ee
2017-07-23 13:44:41,311 [DistributeCSTAEvent] DEBUG TsapiCallMonitor - CONNECTIONDISCONNECTEDEVENT for TSConnection[conn:(48,25145)]@415bce for observer com.avaya.sce.cticonnector.servlet.server.CTIConnectorManager$CTICallObserver@143e0ee
2017-07-23 13:44:41,311 [DistributeCSTAEvent] DEBUG TsapiCallMonitor - CONNECTIONDISCONNECTEDEVENT_CC for TSConnection[conn:(48,25145)]@415bce for observer com.avaya.sce.cticonnector.servlet.server.CTIConnectorManager$CTICallObserver@143e0ee
2017-07-23 13:44:41,311 [DistributeCSTAEvent] INFO TSConnection - Connection object= TSConnection[conn:(48,25145)]@415bce being deleted for TSProvider[#2]@9b2ca3
2017-07-23 13:44:41,311 [DistributeCSTAEvent] INFO TSConnection - Connection object= TSConnection[termConn:(48,25145)]@908c9c being deleted for TSProvider[#2]@9b2ca3
2017-07-23 13:44:47,707 [AuditThread] INFO TSAuditThread - AUDIT: removing conn TSConnection[termConn:(48,25145)]@908c9c for TSProvider[#2]@9b2ca3
2017-07-23 13:45:31,794 [AuditThread] INFO TSConnection - Connection object= TSConnection[conn:(15248,25145)]@14fe8ed being deleted for TSProvider[#2]@9b2ca3
2017-07-23 13:45:31,794 [AuditThread] INFO TSConnection - Connection object= TSConnection[termConn:(15248,25145)]@160584b being deleted for TSProvider[#2]@9b2ca3
2017-07-23 13:45:46,007 [AuditThread] INFO TSAuditThread - AUDIT: removing conn TSConnection[termConn:(15248,25145)]@160584b for TSProvider[#2]@9b2ca3
2017-07-23 13:45:47,458 [AuditThread] INFO TSConnection - Connection object= TSConnection[conn:(15248,25145)]@1cdcd48 being deleted for TSProvider[#4]@186b946
2017-07-23 13:45:47,458 [AuditThread] INFO TSConnection - Connection object= TSConnection[termConn:(15248,25145)]@258a05 being deleted for TSProvider[#4]@186b946
2017-07-23 13:45:57,785 [AuditThread] INFO TSAuditThread - AUDIT: removing conn TSConnection[termConn:(15248,25145)]@258a05 for TSProvider[#4]@186b946
2017-07-23 13:48:14,146 [GetEventThread] DEBUG TsapiSession - deviceID "25145"
2017-07-23 13:48:14,146 [GetEventThread] DEBUG TsapiSession - deviceID "25145"
2017-07-23 13:48:14,146 [DistributeCSTAEvent] DEBUG TsapiSession - deviceID "25145"
2017-07-23 13:48:14,255 [GetEventThread] DEBUG TsapiSession - deviceID "25145"
2017-07-23 13:48:14,255 [GetEventThread] DEBUG TsapiSession - deviceID "25145"
2017-07-23 13:48:14,255 [DistributeCSTAEvent] INFO TSConnection - Constructing Lucent termConn TSConnection[termConn:(186,25145)]@b07b78 for TSProvider[#2]@9b2ca3
2017-07-23 13:48:14,255 [DistributeCSTAEvent] INFO TSProviderImpl - NOTICE: connHash.put() replaced null with TSConnection[termConn:(186,25145)]@b07b78 for TSProvider[#2]@9b2ca3
2017-07-23 13:48:14,255 [DistributeCSTAEvent] INFO TSConnection - Constructing Lucent conn TSConnection[conn:(-,25145)]@7a433c for TSProvider[#2]@9b2ca3

CTIC Log for above call,

Line 1801377: 23/07/2017 13:44:41:311 DEBUG - CTICallObserver.callChangedEvent: Number of events on extension 25145 is 5
Line 1801378: 23/07/2017 13:44:41:311 DEBUG - CTICallObserver.callChangedEvent 25145: Event: 0 is 117 for call 48 Provider:MUM AES
Line 1801379: 23/07/2017 13:44:41:311 DEBUG - CTICallObserver.callChangedEvent:25145: got an unknown event 117
Line 1801380: 23/07/2017 13:44:41:311 DEBUG - CTICallObserver.callChangedEvent 25145: Event: 1 is 215 for call 48 Provider:MUM AES
Line 1801381: 23/07/2017 13:44:41:311 DEBUG - CTICallObserver.callChangedEvent:25145: got an unknown event 215
Line 1801382: 23/07/2017 13:44:41:311 DEBUG - CTICallObserver.callChangedEvent 25145: Event: 2 is 107 for call 48 Provider:MUM AES
Line 1801383: 23/07/2017 13:44:41:311 DEBUG - CTICallObserver.callChangedEvent:25145: got Connection Disconnected Event 107
Line 1801384: 23/07/2017 13:44:41:311 DEBUG - CTICallObserver.callChangedEvent 25145: Event: 3 is 205 for call 48 Provider:MUM AES
Line 1801385: 23/07/2017 13:44:41:311 DEBUG - CTICallObserver.callChangedEvent:25145: got Connection Disconnected Event 205
Line 1801386: 23/07/2017 13:44:41:311 DEBUG - CTICallObserver.callChangedEvent 25145: Event: 4 is 103 for call 48 Provider:MUM AES
Line 1801387: 23/07/2017 13:44:41:311 DEBUG - CTICallObserver.callChangedEvent:25145: got Call Observation Ended Event
Line 1801388: 23/07/2017 13:44:41:311 DEBUG - CTICallObserver.removeCall:clearing MRCC:48 from ext:25145
Line 1801389: 23/07/2017 13:44:41:311 DEBUG - CTICallObserver.removeCall:removing call:48 from ext:25145
Line 1801735: 23/07/2017 13:44:47:707 ERROR - CallInfo.doGetCallInfoInitialCall: No call info available for extension 25145

The following lines show there is no call activities for 6 seconds between 13:44:41 and 13:44:47. Normally, you should see call activites on ext 25145 between the CallInfo.doGetCallInfoInitialCall call initiated by the app. You would have to look on the AES side to see what happen to the call there right before 13:44.47

Line 1801389: 23/07/2017 13:44:41:311 DEBUG - CTICallObserver.removeCall:removing call:48 from ext:25145
Line 1801735: 23/07/2017 13:44:47:707 ERROR - CallInfo.doGetCallInfoInitialCall: No call info available for extension 25145