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Author Message
25/07/2017 15:07:42
Subject: Data from CM or CMS to use in Experience Portal
#1
ReggieGabriel
Joined: Jan 16, 2014
Messages: 54
Offline
I'd like to get Expected Wait time or ASA from our Avaya CM or CMS and use it for routing decisions in Experience Portal IVR. Is there a webservice or something available to get this?
PM
25/07/2017 17:56:38
Subject: Re:Data from CM or CMS to use in Experience Portal
#2
WilsonYu
Joined: Nov 6, 2013
Messages: 3950
Offline
There is an Avaya produce called ICR which would give you the wait time. I am not aware of any out-of-box EP API available. You would have to contact Avaya Support to find out more.
PM
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