Dear Team,
I faced similar issue wherein the prompt was getting played from MPP cache memory instead of fetching it freshly from Application Server.
We have AAOD 7.2.1 latest release. I did change the settings below as recommended in this forum:
1. Phrase (No Cache) value set to True
2. We have a java code overwriting this particular phrase whose value automatically gets changed to True when we set No Cache = True in OD:
add(1, new com.avaya.sce.runtime.PromptElement(com.avaya.sce.runtime.PromptElement.PHRASESET,"ExistingGreeting:fakePhrase",false,
true));
3. In the SessMgr Trace, we can still see the prompt getting fetched via cache memory:
Queueing Prompt mode [PromptSeqNode]: Type P_AUDIO, [/opt/Avaya/ExperiencePortal/MPP/AVB/cache/swi_OSBinet/0/39.sbca.BAK (
https://10.xx.xx.xx:xxxx//Recordings//Agent/456789_morning.wav)],
Playing wavefile /opt/Avaya/ExperiencePortal/MPP/AVB/cache/swi_OSBinet/0/39.sbca.BAK (
https://10.xx.xx.xx:xxxx//Recordings//Agent/456789_morning.wav)|
4. In the VB logs too, we see the same - prompt playing via cache memory. Here, we also see the maxage and maxstale both = 0.
Is there any other configuration setting that we may have missed out?
Requirement:
Only this one particular prompt should be played via application server path instead of MPP cache memory.
Appreciate any inputs on this regard,
Thanks for your support.
Warm regards,
Jaydeep Hatekar