Hi Cameron ,
The issue has been resolved. In fact the IP address being used in TAPI configuration of the system was the IP office server IP. But there were controllers to which the extensions to be monitored belong to. Those controllers were not updated with the CTI LINK PRO license. we updated those licenses in controllers and also changed the IP address to controller IP. Then it starts working fine. Thanks Cameron.
One more small query. In a call scenario in which Mobile phone A calls IPO extension B and B picked up call and talking. extension C calls extension B , then B puts A on hold and talk to C. Then B disconnected call with C and resumed the call with A. It was noticed that there are no LINE_CONNECTED TAPI events being triggered when the call with A is resumed by B .
But if Mobile phone A calls B , B picks up call , then B put A on hold , then B resume the call with A.. In this scenario , the during the last resuming the call LINE_CONNECTED TAPI event is getting triggered.
Any help is highly appreciated.
Thanks and Regards
Abdul Rasheed
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