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The following is from "Avaya Aura Call Center Elite Feature Reference". I think you will find the third paragraph helpful:
Timed After Call Work
With Timed ACW administered either on the active VDN for the call (takes precedence) or the hunt group (skill) that the call queues to, an auto-in agent is immediately placed in the ACW state for the specified length of time after completing the currently-active ACD or Direct Agent Call (DAC) call. When the Timed ACW Interval expires, the agent automatically returns to the available auto-in work mode. If the agent manually activates ACW while not on a call, the agent is placed in ACW (not timed) state regardless of whether the agent is in auto-in or manual-in mode.
Timed ACW applies to an agent when handling an ACD/DAC call that has the feature enabled for the active VDN for the call. The active VDN for the call is based on the VDN Override rules. When the call is placed in queue for a split/skill which also has a Timed ACW interval assigned on the hunt group screen, the interval assigned to the active VDN is applied when the agent is put into ACW.
When the Timed ACW Interval is administered, if the caller drops while on hold or the agent transfers the call, an auto-in agent is immediately made available instead of being placed in timed ACW. For these cases, the Timed ACW After Xfer or Held Call Drops option can be used to place the agent in the Timed ACW mode (for the assigned interval) instead of available. For more information, see About Timed ACW after transfer or held call drops option.
Use Timed ACW to allow agents to rest between incoming ACD calls, or to pace agents when agents have to complete work from the previous call within an allotted time.
Martin
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